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Windows 7: AMD Turion 64 x2 - Only 1 Core Working


25 Feb 2009   #11

Windows 7 Ult x64(x2), HomePrem x32(x4), Server 08 (+VM), 08 R2 (VM) , SuSe 11.2 (VM), XP 32 (VM)
 
 

Quote   Quote: Originally Posted by calicheese23 View Post
So my computer is suposed to have this
Product Specifications*
"1.6 GHz AMD Turion ™ 64 X2 Dual-Core Mobile Technology TL-52"

The HP DV2315nr is my model.

CPUZ shows the MK-36.

So that means HP shipped my computer with the wrong processor right?

I contacted HP and they said my processor is suposed to be the dual-core and I told them that is reading as a single core model they transfered me to a higher up (4 different people before I got there) and he said it is a "hardware failure" possibly and it will cost me $300 to have HP Fix it because I am no longer under waranty. I argued that they sent the wrong processor with my computer and he was not convinced.

I should have a dual-core. My manual, and the stickers on my laptop, all say AMD Dual Core TL-50.

I live 6hrs away from the Best Buy I bought it at and it looks like I'm gonna have to ship it down to my parents to take it in.

Am I wrong in assuming that HP sent me the wrong processor from the beginning?

Also I did buy this laptop in Aug 2007. I never noticed to check at the cores until I learned photshop can utilze the two cores.

Edit: I did a clean install of Windows 7 and no luck. Still reports the MK-36. Then I put in HP recovery CD to reinstall to factory settings (Windows Vista Home Premium) and still the same thing.
if using their *OS* (this is really the key since if you were to say that you are using a beta OS then they will just say they dont support it and that you could have done something to make the CPU show as one)... does not solve the issue (which it was doubtfull in the first place) then its the hardware at fault...
and that price for changing the processor is nothing but BS since you can buy one on ebay (i think newegg has one too) which should sell for at least half if not less...

here's a link..
PROVANTAGE: AMD TMDTL52HAX5CT Turion 64 TL-52 X2 Mobile S1 1.6GHZ 35W 1MB 90NM
and a few more...
Penguins Express - Product Detail
https://usm.channelonline.com/techeg...?id=M003093366
CPUs / Processors > Retail Box > AMD TMDTL52CTWOF - AMD Turion 64 Mobile X2 TL-52 1.6GHz 1600MHz FSB L2-512KB Cache Socket S1 Processor Retail Mfr p/n TMDTL52CTWOF
and not to say that HP gets a large discount by buying literally thousands of these CPU's at a way lower cost than retail...

if i were be in this situation i would take to small claims court but then again IANAL () so i am cant give you any legal advice...


My System SpecsSystem Spec
.

25 Feb 2009   #12

Windows 7
 
 

Quote   Quote: Originally Posted by darkassain View Post
if using their *OS* (this is really the key since if you were to say that you are using a beta OS then they will just say they dont support it and that you could have done something to make the CPU show as one)... does not solve the issue (which it was doubtfull in the first place) then its the hardware at fault...
and that price for changing the processor is nothing but BS since you can buy one on ebay (i think newegg has one too) which should sell for at least half if not less...

here's a link..
PROVANTAGE: AMD TMDTL52HAX5CT Turion 64 TL-52 X2 Mobile S1 1.6GHZ 35W 1MB 90NM
and a few more...
Penguins Express - Product Detail
https://usm.channelonline.com/techeg...?id=M003093366
CPUs / Processors > Retail Box > AMD TMDTL52CTWOF - AMD Turion 64 Mobile X2 TL-52 1.6GHz 1600MHz FSB L2-512KB Cache Socket S1 Processor Retail Mfr p/n TMDTL52CTWOF
and not to say that HP gets a large discount by buying literally thousands of these CPU's at a way lower cost than retail...

if i were be in this situation i would take to small claims court but then again IANAL () so i am cant give you any legal advice...
Thanks a lot for your help! I think I may send it down and see if Best Buy can take a look at it and replace it. I still have the receipt.

If they can't take care of it, I'm going to look into filing a small claims report.
My System SpecsSystem Spec
25 Feb 2009   #13

Windows 7 Ult x64(x2), HomePrem x32(x4), Server 08 (+VM), 08 R2 (VM) , SuSe 11.2 (VM), XP 32 (VM)
 
 

Quote   Quote: Originally Posted by calicheese23 View Post
Thanks a lot for your help! I think I may send it down and see if Best Buy can take a look at it and replace it. I still have the receipt.

If they can't take care of it, I'm going to look into filing a small claims report.
glad i could..
wish you the best of luck getting a replacement so that you wont have to go to extreme such as a SCR....
My System SpecsSystem Spec
.


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 AMD Turion 64 x2 - Only 1 Core Working




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