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Windows 7: AMD Turion 64 x2 - Only 1 Core Working

24 Feb 2009   #1

Windows 7
 
 
AMD Turion 64 x2 - Only 1 Core Working

I have an HP Pavilion dv2000 laptop with a AMD Turion 64 x2 processor. I used to have Windows XP Home and then I installed Windows 7 beta. CPU-Z is showing only one core and thread. Device manager shows "ACPI x64 - based pc" under Computer. Under processors it shows "AMD Turion(tm) 64" and that's it.

I have tried checking msconfig and looking in advanced options. I can only select 1 processor after I check "Number of Processors". I have also tried checking "Detect HAL". I have gone into setup at post and see no "switch" for ACPI or anyting like that.

I have also tried installing the chipset drivers and BIOS from HP's support website. Still no luck.

Any help or ideas would be greatly appreciated

Edit: Some Screens




My System SpecsSystem Spec
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24 Feb 2009   #2

Windows 7 Ult x64(x2), HomePrem x32(x4), Server 08 (+VM), 08 R2 (VM) , SuSe 11.2 (VM), XP 32 (VM)
 
 

hello calicheese23 and welcome
so you have installed the lasest bios and drivers?
well the thing is that its not being labeled as a turion x2....
its being labeled as this
List of AMD Turion microprocessors - Wikipedia, the free encyclopedia
and since the richmond is single core thats the reason why its showing as a single core...


Attached Images
 
My System SpecsSystem Spec
24 Feb 2009   #3

Windows 7
 
 

Hmmm...

I downloaded the drivers from HP
Select software and drivers*

Is there a way to find the correct drivers?
My System SpecsSystem Spec
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24 Feb 2009   #4

Windows 7
 
 

Checked the BIOS
Bios says "AMD Turion(tm) 64"
It gives a System Board ID of 30B5
Serial #: 2CE7190XJV

Found this info:
1.6 GHz AMD Turion ™ 64 X2 Dual-Core Mobile Technology TL-52
http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3370091
My System SpecsSystem Spec
24 Feb 2009   #5

Windows 8.1 Pro RTM x64
 
 

Hi calicheese23,

Your system is reporting the processor correctly. Some models use single core and some use dual core. It would appear that yours is a single core model. The following information is taken from HP Pavilion dv2000 Notebook PC Maintenance and Service Guide (see link below), page 199.

AMD Turion 64 x2 - Only 1 Core Working-capture.png

http://h10032.www1.hp.com/ctg/Manual/c01035657.pdf


My System SpecsSystem Spec
24 Feb 2009   #6

Windows 7
 
 

oh I was under the impression that turion 64 x2 meant dual core processor. Oh well I learned something new.Thanks for everyone's help!

Edit: http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3370091
How come it says it's a dual core?
My System SpecsSystem Spec
24 Feb 2009   #7

Windows 7
 
 

Quote   Quote: Originally Posted by calicheese23 View Post
I have an HP Pavilion dv2000 laptop with a AMD Turion 64 x2 processor. I used to have Windows XP Home and then I installed Windows 7 beta. CPU-Z is showing only one core and thread. Device manager shows "ACPI x64 - based pc" under Computer. Under processors it shows "AMD Turion(tm) 64" and that's it.

I have tried checking msconfig and looking in advanced options. I can only select 1 processor after I check "Number of Processors". I have also tried checking "Detect HAL". I have gone into setup at post and see no "switch" for ACPI or anyting like that.

I have also tried installing the chipset drivers and BIOS from HP's support website. Still no luck.

Any help or ideas would be greatly appreciated

Edit: Some Screens



Check your power management settings. I have the same processor and it reports both cores working using CPU meter. But i do remember some power settings that will "step" the CPU down to one core for power savings in certain situations or if the settings are off. You go into the power options, change plan settings,
then select CHange ADVANCED power settings. In there you will see the power management settings for the processor.
jarsong
My System SpecsSystem Spec
24 Feb 2009   #8

Windows 7 64bit RTM
 
 

Quote   Quote: Originally Posted by calicheese23 View Post
oh I was under the impression that turion 64 x2 meant dual core processor. Oh well I learned something new.Thanks for everyone's help!

Edit: Product Specifications*
How come it says it's a dual core?
The x2 is a dual core. You don't have an x2. Look at the link mentioned above: List of AMD Turion microprocessors - Wikipedia, the free encyclopedia

You will find your processor listed under the single-core section

Now if you bought this computer thinking it had an x2 in it or at least, that is what it shows on the invoice/receipt then I would take it back.
My System SpecsSystem Spec
24 Feb 2009   #9

Windows 7
 
 

Ya I guess looking at mine its a AMD Turion 64 x2 Mobile TL-60 2.00GHz... I show both cores processing...
My System SpecsSystem Spec
25 Feb 2009   #10

Windows 7
 
 

So my computer is suposed to have this
Product Specifications*
"1.6 GHz AMD Turion ™ 64 X2 Dual-Core Mobile Technology TL-52"

The HP DV2315nr is my model.

CPUZ shows the MK-36.

So that means HP shipped my computer with the wrong processor right?

I contacted HP and they said my processor is suposed to be the dual-core and I told them that is reading as a single core model they transfered me to a higher up (4 different people before I got there) and he said it is a "hardware failure" possibly and it will cost me $300 to have HP Fix it because I am no longer under waranty. I argued that they sent the wrong processor with my computer and he was not convinced.

I should have a dual-core. My manual, and the stickers on my laptop, all say AMD Dual Core TL-50.

I live 6hrs away from the Best Buy I bought it at and it looks like I'm gonna have to ship it down to my parents to take it in.

Am I wrong in assuming that HP sent me the wrong processor from the beginning?

Also I did buy this laptop in Aug 2007. I never noticed to check at the cores until I learned photshop can utilze the two cores.

Edit: I did a clean install of Windows 7 and no luck. Still reports the MK-36. Then I put in HP recovery CD to reinstall to factory settings (Windows Vista Home Premium) and still the same thing.
My System SpecsSystem Spec
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