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Windows 7: No Tech Support for Windows 7?


05 Dec 2009   #1

Windows 7 x64 RC1, Vista Ultimate, XP Pro
 
 
No Tech Support for Windows 7?

I bought Windows 7 from Amazon.com and when I called up Microsoft for support they told me that they don't support open windows 7 what ever that means. So I paid the same price but no support because I didn't buy it from Microsoft. I'm just confused. Can someone explain this to me or was the tech person just full of crap?


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05 Dec 2009   #2
Microsoft MVP

 

Yes, MS supports any retail copy with the best funded Tech Support in the business.

I also bought Amazon (for the free shipping) pre-order Upgrade and have gotten MS support already.

They are required by policy to troubleshoot to completion any issue, even elevating to a research team that communicates with the developer teams, as long as customer is cooperative.

As with any tech support you may get a bad agent or someone having a bad day. I always politely hang up and call back.

In the past by being appreciative and eager to learn, I have gotten a full education in clean reinstalls w/o bloatware, virus hunting, optimization, etc. - worth far more than the price of the product.
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06 Dec 2009   #3

Windows 7 Ultmate 32 bit 6.1.7600 Build 7600
 
 

Hi LostSoul,
When they said "open windows 7" I think they are referring to "Open License Agreement". Either way I assume MS has to support it?!?!? Call back and see what they say.
Raj
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07 Dec 2009   #4

windows 7 Enterprise x64
 
 

what version of win 7 did you buy ???
I hope not the OEM version......
if so then no tech support form Microsoft




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 No Tech Support for Windows 7?




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