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Windows 7: Windows wouldn't boot up, but now does. What happened?

14 Dec 2009   #1

Windows 7 64 Bit
 
 
Windows wouldn't boot up, but now does. What happened?

Hi, I have Windows 7 Ultimate 64 Bit. This morning when turning on the computer, it would not boot up windows. There was power going to all parts. I could hear the hard drive turning on, all the fans worked. But the keyboard and mouse were not active because nothing would load, not even the BIOS. The monitor stayed black, but there was a signal going to the monitor. After trying a few things I decided to disconnect both physical Hard Drives from the MoBo. Finally when turning on the computer I got something on the monitor and was able to get into the BIOS. Didn;'t make any changes in the Bios, just happy I got something on the screen. So I turned off the system and hooked up just the Hard Drive that had Windows installed. Turned on the computer and now all of a sudden Windows loads and the message that the Driver for the Hard Drive is being loaded comes on. So what do you think happened? Why would the driver for the Hard Drive just be uninstalled, and even so, why did it not automatically reload the first time I turned on my computer? I didn't install any new software or hardware.
Running: Intel Duo Core 2 Duo 3GHz, 4GB Ram,

Thanks for any suggestions.

My System SpecsSystem Spec
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14 Dec 2009   #2

Windows 7 Ultimate 64 bit
 
 

Hi Sam Saints,

Welcome to the forum, lets see if we can help.

Perhaps an updated driver installed from MS update; perhaps loose or faulty cabling. Your Event log may give you a clue, have you taken a look there?

Is this issue a one-off? or is it reoccurring?
My System SpecsSystem Spec
14 Dec 2009   #3

Windows 7 64 Bit
 
 

Thanks for the quick response. This is not an on/off issue, no updates as I do them manually. Cables are all good. Unfortunately I think it's a bad hard drive. I hooked up the second hard drive and it won't boot up. I disconnect it and the system boots up. I tried different cables and still the same. So looks like it's a bad Hard Drive. What would have happened from the time I turned off the computer the night before to the the time I turned it on the next morning? This hard drive is only a few months old too.
My System SpecsSystem Spec
.


15 Dec 2009   #4

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Sam Saints View Post
Thanks for the quick response. This is not an on/off issue, no updates as I do them manually. Cables are all good. Unfortunately I think it's a bad hard drive. I hooked up the second hard drive and it won't boot up. I disconnect it and the system boots up. I tried different cables and still the same. So looks like it's a bad Hard Drive. What would have happened from the time I turned off the computer the night before to the the time I turned it on the next morning? This hard drive is only a few months old too.
Hmm.. I agree a faulty drive is a possibility especially given it boots a-ok without it; but let's try to narrow it down. I guess when you say that no other hardware was installed, you also include USB disks and thumbdrives?

I almost forgot about it; but I had a problem with one of my Sata disks on my 64bit install. It was intermittent and sometimes dropped off. Updating the disk device driver worked for me.
NOTE: The driver that windows gave me by default was the problem, the driver from the manufacturers website was the solution. You could try that. Also....
- Check for dust
- Check the HD in another PC (or OS if dual boot), just to confirm the bad-drive theory.
- Add up your Wattage and make sure that you have enough to run all of your hardware
- Check that it's not a RAM fault causing the Drive to Fail, this could also stop you accessing Bios.
- Lastly, if the drive that boots is the OS, check the event log. You never know.


That's all I can think of LOL. *fingers crossed*
My System SpecsSystem Spec
15 Dec 2009   #5
Microsoft MVP

 

If a hard drive doesn't quit, then it can often be repaired using the diagnostics from the manufacturer. THere should be a link on the Support Downloads page for the model on the HD manufacturer's website. Seagate has Seatools, WD has Lifeguard, etc.

I would start download the DOS CD and do full scan. It will report exactly what are the problems and fixes. Then do a chkdsk.

I've had a half dozen dying hard drives saved using this method, all still running.

Be certain.
My System SpecsSystem Spec
15 Dec 2009   #6

Windows 7 64 Bit
 
 

Thanks for the suggestions. I can't update the driver or scan the drive as windows will not boot if this drive is connected. If I have this drive as the only drive connected, I should get a message that says to insert boot disk, since windows is not on this drive. But the thing is, that message won't even come up when this drive is connected. If I have windows booted up and then went and connected the bad drive while windows was booted up, would I be risking shorting the mobo? Or maybe buy a Hard Drive caddy and hook it up via usb.
My System SpecsSystem Spec
15 Dec 2009   #7
Microsoft MVP

 

No, you want to download and burn to CD the DOS version of your HD manufacturer's diagnostics and repair utility. It is not run from Windows, but booted and scans the connected HD.

There are no system specs given in the link at the bottom right of the post, so what is your HD?

Find the maker, go to their website Support Downloads page for your model HD and download the Diagnostics.

If none are given, try Western Digital's Lifeguard as it works on most: WD Support > Downloads > EIDE (PATA) > WD Caviar Blue
My System SpecsSystem Spec
15 Dec 2009   #8

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
No, you want to download and burn to CD the DOS version of your HD manufacturer's diagnostics and repair utility. It is not run from Windows, but booted and scans the connected HD.

There are no system specs given in the link at the bottom right of the post, so what is your HD?

Find the maker, go to their website Support Downloads page for your model HD and download the Diagnostics.

If none are given, try Western Digital's Lifeguard as it works on most: WD Support > Downloads > EIDE (PATA) > WD Caviar Blue
I'm also a fan of WD's lifeguard and it has saved me more than a few times too, it's good advice!

From my understanding though Sam is unable to boot even as far as bios with this disk in, so won't get as far as boot from CD.

@ Sam - In regards to the question 'will you fry your motherboard', perhaps. I would never connect IDE drives while the PC is on. But I have connected SATA drives this way (not the power cablem just the communication cable). As a rule though, I am not recommending this.

Some last thoughts (to try to save you the cost of an external case)
- Try the drive in another port. e.g. If sata 1, try sata 0, if IDE 1, try IDE 0
- Swap it with the cable and power connector from the working drive
(but be aware that if the cables are faulty and you use them on the good drive you may cause damage, so just plug the faulty drive in with the other cables and see if you can reach the bios, this should rule out faulty cables).
My System SpecsSystem Spec
15 Dec 2009   #9
Microsoft MVP

 

Someone can correct me if I'm wrong but I believe Lifeguard CD like Paragon or Acronis is self-booting. It just starts.

If not, put the problem drive in another PC and run it there.
My System SpecsSystem Spec
15 Dec 2009   #10

Windows 7 64 Bit
 
 

Ok so here's an update. I have 2 Western Digital 1 TB Caviar Black 7200RPM SATA II Drives.

So we'll say:

Drive 1 : Has windows installed and works.
Drive 2 : The bad drive

I decided to plug in the Sata cable from Drive 2 while windows is booted up. I then went into the device manager and scanned for new hardware. Drive 2 (the bad drive) gets recognized, drivers are installed and all is fine...so far. I even move over my important files to Drive 1. So now data loss is no longer an issue. So now I reboot, and no go. Doesn't reboot, and won't even go into bios.

So I disconnect Drive 2 and reboot with only Drive 1 connected, and all is good as expected. Connect Drive 2 while windows is loaded and scan for new hardware and both drives are back on again. This time I download lifeguard and run as administrator and do a Qucik Test and Extended Test on both drives. I get an error, "Cable Test:: Write Sector Error." Bottom of error message box says to check cable. I get this error on both drives. So I tried 6 other cables and all come up with the same error. Now I know I don't have 6 bad cables. I have also tried different ports with no success. BTW, SMART status for both Drives shows as a PASS. I'm really stumped now.

Really appreciate all the help.
My System SpecsSystem Spec
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 Windows wouldn't boot up, but now does. What happened?





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