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Windows 7: Windows 7 "Help Link" Displays Incorrect Help Text

15 Dec 2009   #1

Windows 7
Windows 7 "Help Link" Displays Incorrect Help Text

Since upgrading to Windows 7 I find that when I click on the help link in a Windows dialogue box the link brings me to a totally irrelevant section in the Windows help file. As an example, I'm into a file sharing dialogue box, there is a link for "I'm having trouble sharing". If I click on the link I get this information displayed in the "Windows Help and Support".

Data Execution Prevention: frequently asked questions

Here are answers to some common questions about Data Execution Prevention (DEP).

[IMG]mshelp://Help/?id=Microsoft.Windows.Resources.CollapseArrow[/IMG][IMG]mshelp://Help/?id=Microsoft.Windows.Resources.ExpandArrow[/IMG] What is DEP?

DEP is a security feature that can help prevent damage to your computer from viruses and other security threats. DEP monitors programs to make sure they use system memory, safely. If a program tries running (also known as executing) code from memory in an incorrect way, DEP closes the program. DEP automatically monitors essential Windows programs and services, but you can increase your protection by having DEP monitor all programs. For more information, see Change Data Execution Prevention settings.

[IMG]mshelp://Help/?id=Microsoft.Windows.Resources.CollapseArrow[/IMG][IMG]mshelp://Help/?id=Microsoft.Windows.Resources.ExpandArrow[/IMG] Is it safe to run a program again if DEP has closed it?

Yes, but only if you leave DEP turned on for that program so that Windows can continue to detect attempts to run code from protected memory locations and help prevent attacks.

[IMG]mshelp://Help/?id=Microsoft.Windows.Resources.CollapseArrow[/IMG][IMG]mshelp://Help/?id=Microsoft.Windows.Resources.ExpandArrow[/IMG] If DEP keeps closing the same program, is my computer under attack?

If you are using the recommended security settings and your antivirus software did not detect a threat, your computer is probably not under attack. In this case, the program might not run correctly when DEP is turned on. Check for a DEP-compatible version of the program or an update from the software publisher before you change any DEP settings.

[IMG]mshelp://Help/?id=Microsoft.Windows.Resources.CollapseArrow[/IMG][IMG]mshelp://Help/?id=Microsoft.Windows.Resources.ExpandArrow[/IMG] How can I prevent DEP from closing a program I trust?

First, see if a DEP-compatible version of the program is available by visiting the software publisher's website. If the publisher has not released an updated, DEP-compatible version of the program, you can turn off DEP for the program that was closed. You will be able to use the program, but it might be vulnerable to an attack that could spread to your other programs and files.
To turn off DEP for a program, see Change Data Execution Prevention settings. If you choose to turn off DEP for a program, it is a good idea to check frequently for an updated version of the program and, after you update it, to turn on DEP again.

[IMG]mshelp://Help/?id=Microsoft.Windows.Resources.CollapseArrow[/IMG][IMG]mshelp://Help/?id=Microsoft.Windows.Resources.ExpandArrow[/IMG] What should I do if DEP is closing a program thatís part of Windows, such as svchost.exe or explorer.exe?

The svchost.exe and explorer.exe programs are parts of the Windows operating system. If DEP closes them or other Windows services, the cause could be smaller programs, such as extensions, that are created by other software publishers and that operate inside Windows. If you have recently installed a program and notice DEP closing Windows programs, check with the software publisher to see if there is an updated, DEP-compatible version available, or try uninstalling the program.

[IMG]mshelp://Help/?id=Microsoft.Windows.Resources.CollapseArrow[/IMG][IMG]mshelp://Help/?id=Microsoft.Windows.Resources.ExpandArrow[/IMG] If my DEP settings indicate that my computerís processor does not support hardware-based DEP, am I still protected?

Yes. DEP is a software-based feature of Windows. Some computer processors also provide hardware-based DEP under various names. These processors use hardware technology to prevent programs from running code in protected memory locations. If your processor does not support hardware-based DEP, Windows will use software-based DEP to help protect your computer.
This is not relevant to the help I was looking for. I've found this with almost every other help link. Any suggestions as to what is wrong?

My System SpecsSystem Spec
15 Dec 2009   #2

Windows 7 Ultimate, Windows XP Pro, Back Track 3.1, Server 03, 08

What are you having problems with? If you give me a little more detail I'm sure I could help you out a lot more.
My System SpecsSystem Spec
15 Dec 2009   #3

Windows 7

Um, not sure how much more detail I can provide. It's straight forward, the "help" links in Windows 7 doesn't display the relevant text in the "Windows Help" file. Example I provided above, I clicked on a help link in Windows 7 for "I'm having trouble sharing", clicking that link displayed a help screen on "Data Execution Prevention: frequently asked questions". It appears the help file is incorrectly indexed or whatever, not sure why I'm getting incorrect help screens displayed.
My System SpecsSystem Spec


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