Please Help

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  1. Posts : 8
    xp
       #1

    Please Help


    Firstly I apologise for joining just to ask for a favour but with Christmas just arounfd the corner I don't know where else to turn.

    My best friend has bought a laptop for his daughter's Christmas present. Unfortunately we have a problem, when we go on the internet the o and . keys do not work. If you disable the internet connection FN F10 both keys work when writing in Word. Obviously the . button affects every URL and o means we can't even get googleto work.

    If anyone has any idea what this problem might be I would really appreciate your help.

    Thanks in advance
    Iain
      My Computer


  2. Posts : 34
    Windows 7, Ubuntu 9.10, Vista
       #2

    matoman said:
    Firstly I apologise for joining just to ask for a favour but with Christmas just arounfd the corner I don't know where else to turn.

    My best friend has bought a laptop for his daughter's Christmas present. Unfortunately we have a problem, when we go on the internet the o and . keys do not work. If you disable the internet connection FN F10 both keys work when writing in Word. Obviously the . button affects every URL and o means we can't even get googleto work.

    If anyone has any idea what this problem might be I would really appreciate your help.

    Thanks in advance
    Iain
    I know this might sound silly, but have you left the Num Lock key switched on? If so, it will map some of keys to different characters on the keyboard.
      My Computer


  3. Posts : 8
    xp
    Thread Starter
       #3

    UnderCover00J said:
    matoman said:
    Firstly I apologise for joining just to ask for a favour but with Christmas just arounfd the corner I don't know where else to turn.

    My best friend has bought a laptop for his daughter's Christmas present. Unfortunately we have a problem, when we go on the internet the o and . keys do not work. If you disable the internet connection FN F10 both keys work when writing in Word. Obviously the . button affects every URL and o means we can't even get googleto work.

    If anyone has any idea what this problem might be I would really appreciate your help.

    Thanks in advance
    Iain
    I know this might sound silly, but have you left the Num Lock key switched on? If so, it will map some of keys to different characters on the keyboard.
    I asked my friend this too and he assured me hadn't left the number lock on. Thanks.
      My Computer


  4. Posts : 100
    Windows 7 Pro 64-bit
       #4

    I know it sounds like it can vary depending on the program you are using - but, are you sure something did not get spilled into the keyboard?
      My Computer


  5. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #5

    Hi and Welcome to SF,

    You can try the On-screen Keyboard to see whether the issue is with the Keyboard. Check the below link for more info on it

    Type without using the keyboard (On-Screen Keyboard)

    Hope this helps

    Merry Christmas
      My Computer


  6. Posts : 8
    xp
    Thread Starter
       #6

    RadioJoe said:
    I know it sounds like it can vary depending on the program you are using - but, are you sure something did not get spilled into the keyboard?

    Yes I'm sure nothing has been spilt, this laptop is brand new. Thanks.
      My Computer


  7. Posts : 8
    xp
    Thread Starter
       #7

    Capt.Jack Sparrow said:
    Hi and Welcome to SF,

    You can try the On-screen Keyboard to see whether the issue is with the Keyboard. Check the below link for more info on it

    Type without using the keyboard (On-Screen Keyboard)

    Hope this helps

    Merry Christmas
    Thanks, this may not be ideal but could help short term.
      My Computer


  8. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #8

    matoman said:
    Capt.Jack Sparrow said:
    Hi and Welcome to SF,

    You can try the On-screen Keyboard to see whether the issue is with the Keyboard. Check the below link for more info on it

    Type without using the keyboard (On-Screen Keyboard)

    Hope this helps

    Merry Christmas
    Thanks, this may not be ideal but could help short term.
    Your Most Welcome
      My Computer


  9. Posts : 34
    Windows 7, Ubuntu 9.10, Vista
       #9

    Maybe the wrong keyboard layout has been selected. Click Orb and type in Regional Settings. Click the result which is returned (should point to Control Panel). Click the Keyboard's and Language's tab. Under the General tab, check the correct keyboard language has been set. If its wrong, add the correct keyboard language and remove the unneeded one.
      My Computer


  10. Posts : 8
    xp
    Thread Starter
       #10

    UnderCover00J said:
    Maybe the wrong keyboard layout has been selected. Click Orb and type in Regional Settings. Click the result which is returned (should point to Control Panel). Click the Keyboard's and Language's tab. Under the General tab, check the correct keyboard language has been set. If its wrong, add the correct keyboard language and remove the unneeded one.

    The keyboard settings are correct, thanks.
      My Computer


 
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