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Windows 7: Can't see/hear videos in Getting started with Windows 7


03 Jan 2010   #1

Windows 7 Ultimate
 
 
Can't see/hear videos in Getting started with Windows 7

Hello

I have Windows 7 Ultimate.

From Start > Getting Started > Discover Windows 7 > clicking a video on
" More getting started videos " ie. ' Personalising your PC ' I can neither see the video or hear any sound though the window does go through 100% buffering.

Any solutions to my issue would be welcome. Thank you.

My System SpecsSystem Spec
.

03 Jan 2010   #2
aem

Windows 7 Ultimate 64Bit
 
 

Hi, when did the issue started happenning?

Can you go onto Control Panel > Sound. What is listed in there?
My System SpecsSystem Spec
03 Jan 2010   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

http://www.microsoft.com/windows/win...n&qstechnology=

It it is probably your video player. If you have one installed, try to uninstall and install this. Before any installation I make sure that I make a system restore point. The download may not be right for you or it may change the OS in ways that you do not like.

So, just download and begin enjoying your favorite videos. Incidentally, my favorites are on youtube. Take care.
My System SpecsSystem Spec
.


03 Jan 2010   #4

Windows 7 Ultimate
 
 

The issue started straight after installing Windows 7.

Control Panel > Sound > two devices are listed under Playback which are 1) Speakers Realtek AC'97 Audio Default Device and has a green tick by the side.
2) Realtek Digital Output Realtek AC'97 Audio Ready.

There is no video play either after 100% buffering.

kachori
My System SpecsSystem Spec
03 Jan 2010   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Try the above installation, yours may be corrupt. If that does not work we have other suggestions like an sfc, but I think the download will solve your problem.
My System SpecsSystem Spec
03 Jan 2010   #6

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by richc46 View Post
http://www.microsoft.com/windows/win...n&qstechnology=

It it is probably your video player. If you have one installed, try to uninstall and install this. Before any installation I make sure that I make a system restore point. The download may not be right for you or it may change the OS in ways that you do not like.

So, just download and begin enjoying your favorite videos. Incidentally, my favorites are on youtube. Take care.
I am little confused what video player will that be ? Is it window Media Player 12 which comes with Windows 7 and how do I uninstall and reinstall this version.

The videos I can neither see nor hear are : From Start > Getting Started > Discover Windows 7 > clicking a video on " More getting started videos " ie. ' Personalising your PC ' though the video does go through 100% buffering.

kachori
My System SpecsSystem Spec
03 Jan 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Are you saying that it is only certain videos or all videos? In your first post, I thought that it was all videos, with examples given.
My System SpecsSystem Spec
03 Jan 2010   #8
aem

Windows 7 Ultimate 64Bit
 
 

In the Sounds panel, go to the Sound tab, and test a program Events sound. Do you hear anything?
My System SpecsSystem Spec
03 Jan 2010   #9

Windows 7 Ultimate
 
 

Yes I can hear sound in Program Events on clicking test button.

kachori
My System SpecsSystem Spec
03 Jan 2010   #10
aem

Windows 7 Ultimate 64Bit
 
 

Quote   Quote: Originally Posted by kachori View Post
Yes I can hear sound in Program Events on clicking test button.

kachori
Then more than likely it not your sound device. I never launch that demo in Windows 7 so i wouldnt know. Try and switch to different playback auto type in Playback type. I assume you music DVDs etc works as well?
My System SpecsSystem Spec
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 Can't see/hear videos in Getting started with Windows 7




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