Can't see/hear videos in Getting started with Windows 7

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  1. kachori
    Posts : 10
    Windows 7 Ultimate
       New #1

    Can't see/hear videos in Getting started with Windows 7


    Hello

    I have Windows 7 Ultimate.

    From Start > Getting Started > Discover Windows 7 > clicking a video on
    " More getting started videos " ie. ' Personalising your PC ' I can neither see the video or hear any sound though the window does go through 100% buffering.

    Any solutions to my issue would be welcome. Thank you.
      My Computer
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  3. aem
    Posts : 2,698
    Windows 7 Ultimate 64Bit
       New #2

    Hi, when did the issue started happenning?

    Can you go onto Control Panel > Sound. What is listed in there?
      My Computer
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  4. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #3

    http://www.microsoft.com/windows/win...n&qstechnology=

    It it is probably your video player. If you have one installed, try to uninstall and install this. Before any installation I make sure that I make a system restore point. The download may not be right for you or it may change the OS in ways that you do not like.

    So, just download and begin enjoying your favorite videos. Incidentally, my favorites are on youtube. Take care.
    Last edited by richc46; 03 Jan 2010 at 06:27.
      My Computer
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  6. kachori
    Posts : 10
    Windows 7 Ultimate
    Thread Starter
       New #4

    The issue started straight after installing Windows 7.

    Control Panel > Sound > two devices are listed under Playback which are 1) Speakers Realtek AC'97 Audio Default Device and has a green tick by the side.
    2) Realtek Digital Output Realtek AC'97 Audio Ready.

    There is no video play either after 100% buffering.

    kachori
      My Computer
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  7. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #5

    Try the above installation, yours may be corrupt. If that does not work we have other suggestions like an sfc, but I think the download will solve your problem.
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  8. kachori
    Posts : 10
    Windows 7 Ultimate
    Thread Starter
       New #6

    richc46 said:
    http://www.microsoft.com/windows/win...n&qstechnology=

    It it is probably your video player. If you have one installed, try to uninstall and install this. Before any installation I make sure that I make a system restore point. The download may not be right for you or it may change the OS in ways that you do not like.

    So, just download and begin enjoying your favorite videos. Incidentally, my favorites are on youtube. Take care.
    I am little confused what video player will that be ? Is it window Media Player 12 which comes with Windows 7 and how do I uninstall and reinstall this version.

    The videos I can neither see nor hear are : From Start > Getting Started > Discover Windows 7 > clicking a video on " More getting started videos " ie. ' Personalising your PC ' though the video does go through 100% buffering.

    kachori
      My Computer
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  10. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #7

    Are you saying that it is only certain videos or all videos? In your first post, I thought that it was all videos, with examples given.
      My Computer
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  11. aem
    Posts : 2,698
    Windows 7 Ultimate 64Bit
       New #8

    In the Sounds panel, go to the Sound tab, and test a program Events sound. Do you hear anything?
      My Computer
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  12. kachori
    Posts : 10
    Windows 7 Ultimate
    Thread Starter
       New #9

    Yes I can hear sound in Program Events on clicking test button.

    kachori
      My Computer
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  13. aem
    Posts : 2,698
    Windows 7 Ultimate 64Bit
       New #10

    kachori said:
    Yes I can hear sound in Program Events on clicking test button.

    kachori
    Then more than likely it not your sound device. I never launch that demo in w7 so i wouldnt know. Try and switch to different playback auto type in Playback type. I assume you music DVDs etc works as well?
      My Computer
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