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Windows 7: blank screen issue


10 Jan 2010   #1

windows 7 home edition
 
 
blank screen issue

Hello all,

My brothers computer is running windows 7 home edition and has been working great since he upgraded a couple months ago. To his dismay this morning when he went to use it the screen was blank with a movable mouse cursor, after a forced restart upon rebooting there was no windows loading screen of any kind just an almost instant blank screen with a movable mouse cursor. I am fairly computer savy so i tried to press f8 to see if i could get access to safe mode. Every force restart leads to the same thing even when i put the windows installation disk to see if it could boot up to the disk for a repair. If its any help i tried to press SHIFT 5 times to see if the "Sticky keys" window would pop up and it did. Any ideas?

Thanks in advance,
Tyler

My System SpecsSystem Spec
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10 Jan 2010   #2

Windows 7 Ultimate x86-64
 
 

Did the sticky keys actually pop something up, and did safe mode work?
My System SpecsSystem Spec
10 Jan 2010   #3

windows 7 home edition
 
 

boot up and safemode selection screens dont show along with any sort of loading screen it pretty much instantly comes up to a blank screen with the cursor as soon as the power button is pressed. In reference to the sticky key yes for some reason that pop up appeared on the blank screen
My System SpecsSystem Spec
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10 Jan 2010   #4

Windows 7 Ultimate x86-64
 
 

Your GPU seems to be OK if its showing something - is this an ASUS motherboard? Can you fill in your hardware specs?
My System SpecsSystem Spec
10 Jan 2010   #5

windows 7 home edition
 
 

Its my brothers computer so i dont know much about the hardware specs and lets just say he is on the opposite side of a computer genius. Its a compaq presario c700.

It was purchased last year so i looked up the specs and this is what i found online don't know if thats any help.

Compaq Presario C700 Specifications:

  • 15.4″ WXGA High-Definition HP BrightView (glossy) Widescreen Display (1280 x 800)
  • Intel(R) Pentium(R) dual core processor T2310 (1.46 GHz, 1MB L2 Cache, 533MHz FSB)
  • 1GB DDR2 System Memory (2x 512MB)
  • Intel(R) Graphics Media Accelerator X3100
  • Broadcom(R) 802.11b/g WLAN
  • Fujitsu MHY2120BH 120GB 5400RPM SATA Hard Drive
  • Optiarc DVD RW AD-7560A 8X DVD+/-R/RW with Double Layer Support
  • 6-cell, 44 watt-hour Lithium Ion Battery
  • Windows Vista Home Premium (32-bit)
  • 14.1 (L) x 10.11 (W) x 1.29 (min H)/1.58″ (max H)
  • 6.4 lbs
  • 1-year HP Accidental Damage Protection with Pick Up and Return
My System SpecsSystem Spec
10 Jan 2010   #6

Windows 7 Ultimate x86-64
 
 

Ahh, its a laptop, download a linux live cd and see if that loads - if it does your card is fine and the integrated intel GPU should work fine. Before that, can you see if safe mode with command prompt works?
My System SpecsSystem Spec
10 Jan 2010   #7

windows 7 home edition
 
 

How would i do that if the screen is completely blank?
My System SpecsSystem Spec
10 Jan 2010   #8

Windows 7 Ultimate x86-64
 
 

Try a linux live cd - it loads into memory and should appear.
My System SpecsSystem Spec
10 Jan 2010   #9

windows 7 home edition
 
 

do i have to download that somewhere and burn it as a bootable? i dont understand what linux has to do with windows 7
My System SpecsSystem Spec
10 Jan 2010   #10

Windows 7 Ultimate 64bit
 
 

Try turning off the laptop, unplug it from the wall and remove the battery for a few minutes and try again
My System SpecsSystem Spec
Reply

 blank screen issue




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