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Windows 7: Windows 7 grey screen

14 Jan 2010   #1

windows 7
 
 
Windows 7 grey screen

Hey everyone, if this is in the wrong section, I apologize!

Last week I updated my windows vista computer to Windows 7 Home Premium. Since doing this my screen every so often would randomly flash grey for 1 second. This has continued all week up until yesterday when it flashed more frequently. (Close to 10 times in a few hours) Today it did this but the flashing stayed on the grey screen for about 5 seconds. I shut down my computer thinking this might help. When I turned it back on a few horus laster, it stayed on the grey screen throughout the whole startup. When the password screen came up, everything was back to normal.

I did change my screen options today to stop the dimming that windows 7 does once I got back on my computer thinking it may help. Im not sure if this is a driver issue or perhaps my screen going ca-put on me. Any help or ideas would be so wonderful. Thank you.

Windows 7 Home Premium
HP Pavilion dv5-1002nr
250GB hard drive

Any other information thats needed, please let me know! Thanks

My System SpecsSystem Spec
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14 Jan 2010   #2

Windows 7 Home Premium x64
 
 

Probably just a GPU driver issue. Update the driver from the manufacturer's website, reboot and see if it goes ca-put again.
My System SpecsSystem Spec
14 Jan 2010   #3

windows 7
 
 

Okay thanks. I went to HPs site, typed in my laptop info and downloaded the ATI mobility Radeon graphics driver. I will let you know what happens

Edit: I downloaded and installed it, while installing it had an instalation failure, yet its still prompting me to restart. Will let you know if anything happens.
My System SpecsSystem Spec
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14 Jan 2010   #4

windows 7
 
 

Okay, Ive installed and restarted. It didnt have a grey screen when I restarted and when I right clicked on my desktop, it shows the new driver as being to current one, so it musta work. I will let you know by tomorrow if this worked. It has been happening daily so i should know if it was the soultion by then. Either way thanks so much for you help!
My System SpecsSystem Spec
14 Jan 2010   #5

windows 7
 
 

Just a quick update, after downloading that driver, it has gone to a grey screen a few times today while working on my laptop, even once flashing black instead of grey. Do I need other drivers other than my graphics one? Or should I assume the worse and start saying for a replacement screen?
My System SpecsSystem Spec
14 Jan 2010   #6

Windows 7 Home Premium 64-bit
 
 

Gray screen of death :/



Updating Drivers should of worked. Hmmm.....
This LINK may answer your question but i don't know.
My System SpecsSystem Spec
14 Jan 2010   #7

Windows 7 Home Premium x64
 
 

At this point I am thinking that perhaps the graphics card may be failing, since you got an error during installation. But I can't be sure. If nobody else has any suggestions, I'd advise you to contact HP customer support. A good starting point would be here
My System SpecsSystem Spec
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 Windows 7 grey screen




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