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HP PC fix by removing/replacing cables???
I recently purchased an HP e9280t Desktop PC. A problem occurred today that the fix has me puzzled and am hopeful someone in this forum can clarify as to why it worked. I could not reboot, Windows logo would appear then go to a blank screen. It would reboot in safe mode with no problems. I removed all software I had added to the startup menu and rebooted but it still wouldn't work. In recovery mode I selected the basic diagnostic tool and everything checked out. I finally called HP tech support. They had me disconnect all cables to my pc, depress the power button for 20 seconds to dispell any power remaining in the pc. Without doing anything else, they had me reconnect everything and do a reboot. It worked. I asked the tech rep how that would fix the problem and his answer was possibly static electricity caused the problem and what I did released the static electricity allowing the system to recover.
I am not technical and would sure appreciate any comments you have have as to what may have been the problem and if this problem will resurface, in your opinion. His explanation didn't make sense to me but then I am not technical and his english was a litte problematic.
I will appreciate any comments/suggestions you may have.
Thank you...............Ralph