Error 5: Access is denied when try to install programs

richc46 said:

Try Jaycees advice first
You type cmd in search, do not hit enter, right click and then run as administrator

in cmd your type sfc /scannow

It will report on corruption and hopefully fix it.

But try Jaycee first. She is giving you the secret of Windows 7, the secret Administrator account.

Will do - secret accounts are cool. Appreciate the "sfc" info too!

Virus/malware scan: OK (found three cookies, nothing else)

Hidden Administrator account: no good, same error when trying to install a program

sfc: Windows Resource protection did not find any integrity violations.

Hmmmm...I'm so confused!

I hate to keep bugging you kind folks, but anything else you can think of that I can look at?

Thanks so much!
Emily

Just a bit more information: The mystery user accounts I mentioned in the first post do not show up in the control panel -> user accounts area, but if I right click on a folder and go to the security tab, that's where I see them. I see a list of "Group or user names" that looks like this:

SYSTEM
Emily (Emily-PC\Emily)
?Account Unknown (S-1-5-21....lots of numbers)
?Account Unknown (S-1-5-21....lots of numbers)
?Account Unknown (S-1-5-21....lots of numbers)
Administrators (Emily-PC\Administrators)
WMPNetworkSvc

The permissions for my account (Emily) on all folders I've checked is Full Control. The "Account Unknown" guys all have Permission = Special.

Don't know if that helps at all, but I have never seen those unknown accounts before. Then again, I dunno that I've checked folder permissions for awhile, if ever on this new laptop.

Emily

richc46 said:

Ok do this it will work

Go back to a point prior to the problem. Use System Restore

I have never used System Restore to restore before. Will it revert my email back to the previous day's state, or just system files?

Thanks!

richc46 said:

Go back to before any sort of problem.

The only thing affected will be the OS. If you do not like the results you can restore again to right now.


If you intalled programs they will be removed. But you can reinstall.

That sounds perfect...I'll try it. Cross fingers for me, a system restore virgin.

Thank you!
Emily