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Windows 7: Times New Roman font displaying as Segoe UI

01 Feb 2010   #1

Windows 7
Times New Roman font displaying as Segoe UI

For some reason or another, my Times New Roman font is completely busted. Although the font appears on all of my font lists, every time I select it, I get the Segoe UI font. This ONLY happens for Times New Roman!

-Reinstalling the font (taken from another Windows 7 computer)
-System Restore
-the /regc thing in Command Prompt
-several different word processors (even Google Docs!)

I desparately need this font for work projects, but every time I select Times New Roman, I get Segoe UI! I know Segoe UI is the default Windows 7 system font, so it might have something to do with that...

My System SpecsSystem Spec
01 Feb 2010   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1

What version of Office/Word are you using?
What happens when you press the down arrow next to Times New Roman
My System SpecsSystem Spec
01 Feb 2010   #3

Windows 7

I'm using Office 2003 (Professional).
When I hit the down arrow, the list of fonts shows up, and Times New Roman is included on the list. It even looks like the real TNR font on the list...but when I select it and type, all I get is Segoe UI.

But like I said, this happens in every word processor, and even Google Docs, which I am completely baffled by since Google Docs uses its own fonts (I think).
My System SpecsSystem Spec

01 Feb 2010   #4

Windows 7

I also just discovered that the TNR font is completely missing from my fonts folder, despite being displayed on the font list in all of my word processors.
When I try to reinstall it, it asks me if I want to overwrite TNR since it's "already installed". When I re-install it, it still doesn't show up. What the heck...?
My System SpecsSystem Spec
01 Feb 2010   #5

win 7 ultimate32bit, Win8.1pro wmc 32bit

have you tried the sfc/scannow command[2]=Performance%20Maintenance this will check for corrupted files on your system and repair where required ?
My System SpecsSystem Spec
01 Feb 2010   #6

Windows 7

Yep, tried the sfc/scannow
My System SpecsSystem Spec
01 Feb 2010   #7
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Does using Cambria or Calibri make a difference?
My System SpecsSystem Spec
01 Feb 2010   #8

Windows 7

Cambria and Calibri seem to show up correctly
My System SpecsSystem Spec
01 Feb 2010   #9

Windows 7

My System SpecsSystem Spec
20 Feb 2010   #10
Don Sweey

Windows 7

I have the solution having just been dealing with this for the last two hours and thought I'd let you know how I fixed it.

As it turns out, my constant re-installations of Times New Roman (and Arial) weren't changing anything because I'd run the Vista Font Fix from here: Fix Windows Vista’s Fonts! ~ Chris Pirillo which actually changes the font types in the registery, associating them all with the Segoe UI font file and thereby totally ignoring the Arial and TNR files you're reinstalling.

Your registry should probably look like this (taken from here: Reverse Vista Font Fix - Vista Horizons):

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitutes]
"MS Shell Dlg 2"="Tahoma"
"MS Shell Dlg"="Microsoft Sans Serif"
"Helv"="MS Sans Serif"
"MS Sans Serif 8,10,12,14,18,24"="MS Sans Serif 8,10,12,14,18,24"
"MS Serif 8,10,12,14,18,24"="MS Serif 8,10,12,14,18,24"
"MS Sans Serif"="MS Sans Serif"
"Microsoft Sans Serif"="Microsoft Sans Serif"
"MS Serif"="MS Serif"
"Times New Roman"="Times New Roman"
"Small Fonts"="Small Fonts"
"Tms Rmn"="MS Serif"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts]
"Arial (TrueType)"="arial.ttf"
"Arial Italic (TrueType)"="ariali.ttf"
"Arial Bold (TrueType)"="arialbd.ttf"
"Arial Bold Italic (TrueType)"="arialbi.ttf"
"Times New Roman (TrueType)"="times.ttf"
"Times New Roman Italic (TrueType)"="timesi.ttf"
"Times New Roman Bold (TrueType)"="timesbd.ttf"
"Times New Roman Bold Italic (TrueType)"="timesbi.ttf"
"Tahoma (TrueType)"="tahoma.ttf"
"Tahoma Bold (TrueType)"="tahomabd.ttf"
"Microsoft Sans Serif (TrueType)"="micross.ttf"
"MS Serif 8,10,12,14,18,24"="SERIFE.FON"
"MS Sans Serif 8,10,12,14,18,24"="SSERIFE.FON"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontMapper\FamilyDefaults]
"Roman"="Times New Roman"

Once this is done, everything will either look fine or you'll have the horrible situation of both Arial and TNR being bold and/or italic in odd places and looking wrong. To then fix this, I searched the Windows directory firstly for "Arial" and then for "Times", finding files in the folder C:\WINDOWS\WINSXS. I installed the fonts, overwriting the existing files and all is working perfectly.

I'm unlikely to think to come back to this thread so if there are any associated problems from following the above, please email me and I'll then return here to continue troubleshooting.

*Note that I used System Restore to return to a point prior to running the Vista Font Fix though the above should work absolutely fine.
My System SpecsSystem Spec

 Times New Roman font displaying as Segoe UI

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