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Windows 7: Works 9 Won't load


08 Feb 2010   #1

Windows 7
 
 
Works 9 Won't load

I purchased a new Dell with Windows 7, included in the package was a disc with Windows Works 9, however when I insert the disc it is not recognized nor will it install. Any ideas as to why? Thanks


My System SpecsSystem Spec
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08 Feb 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

First lets not assume that it is compatible with Windows 7, just because it was in the package. Try this and report.

http://www.microsoft.com/windows/com...s/default.aspx
My System SpecsSystem Spec
08 Feb 2010   #3

Windows 7 Home Premium 64 bit
 
 

Welcome to SevenForums

Fill in your sys spec's first so we can determine if you have a dvd/cd -rw, is works 9 on a dvd or cd, is your dvd-rw being recognized by os, just a few things to check.
My System SpecsSystem Spec
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08 Feb 2010   #4

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

Is there any message popup when you try? Can you see the files in a file manager pointing to the drive containing the disk(s)? If so, did you try running it as administrator, or in compatibility mode? If all of these fail, try installing it in Safe Mode. If that fails, I would be talking to the vender about a replacement.
My System SpecsSystem Spec
08 Feb 2010   #5

Windows 7
 
 

Quote   Quote: Originally Posted by 1Bowtie View Post
Welcome to SevenForums

Fill in your sys spec's first so we can determine if you have a dvd/cd -rw, is works 9 on a dvd or cd, is your dvd-rw being recognized by os, just a few things to check.
Processor BrandIntel®ProcessorIntel® Core™ i7Processor Speed2.8GHzCache Memory8MBSystem Memory (RAM)8GBSystem Memory (RAM) Expandable To16GBType of Memory (RAM)DDR3Hard Drive TypeSATA (7200 rpm)Hard Drive Size1TBGraphicsATI Radeon HD5770Video Memory1GBAudio7.1-channel supportSpeakersNoneNetwork CardBuilt-in 10/100/1000 Ethernet LANWireless NetworkingBuilt-in Dell 1505 wireless LAN PCI-E card with
My System SpecsSystem Spec
08 Feb 2010   #6

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I don't see an optical drive in that list. Did you go to the Device Manager an expand the line for DVD/CD drives?
My System SpecsSystem Spec
09 Feb 2010   #7

Windows 7x64 Home Prem Svce Pack 1, Build 7601.win7sp1Ver 3.0install)
 
 

FWIW I have Works 9 preinstalled on my brand new Windows 7 x64 system and it is definitely compatible. It is however installed to the Programs(x86) folder, so it must be a 32bit version. Must not be available in native x64 yet. Maybe the disk is just bad? Try it in another pc maybe, to rule that out. If bad, you could try asking Dell for a new one.
My System SpecsSystem Spec
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 Works 9 Won't load




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