Works 9 Won't load

I purchased a new Dell with Windows 7, included in the package was a disc with Windows Works 9, however when I insert the disc it is not recognized nor will it install. Any ideas as to why? Thanks

Is there any message popup when you try? Can you see the files in a file manager pointing to the drive containing the disk(s)? If so, did you try running it as administrator, or in compatibility mode? If all of these fail, try installing it in Safe Mode. If that fails, I would be talking to the vender about a replacement.

1Bowtie said:

Welcome to SevenForums

Fill in your sys spec's first so we can determine if you have a dvd/cd -rw, is works 9 on a dvd or cd, is your dvd-rw being recognized by os, just a few things to check.

Processor BrandIntel®ProcessorIntel® Core™ i7Processor Speed2.8GHzCache Memory8MBSystem Memory (RAM)8GBSystem Memory (RAM) Expandable To16GBType of Memory (RAM)DDR3Hard Drive TypeSATA (7200 rpm)Hard Drive Size1TBGraphicsATI Radeon HD5770Video Memory1GBAudio7.1-channel supportSpeakersNoneNetwork CardBuilt-in 10/100/1000 Ethernet LANWireless NetworkingBuilt-in Dell 1505 wireless LAN PCI-E card with

I don't see an optical drive in that list. Did you go to the Device Manager an expand the line for DVD/CD drives?

FWIW I have Works 9 preinstalled on my brand new Win7 x64 system and it is definitely compatible. It is however installed to the Programs(x86) folder, so it must be a 32bit version. Must not be available in native x64 yet. Maybe the disk is just bad? Try it in another pc maybe, to rule that out. If bad, you could try asking Dell for a new one.