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Windows 7: can't open any programs


04 Mar 2010   #1

win7
 
 
can't open any programs

hi, I am using Win 7 system and microsoft Essential for AV. sadly I got a virus e mail ( which i didn't know) from UPS, and after that I tried to use microsoft security essential to remove them. it said remove successfully.

(1) however, I still can't open any program. when I try to open, it always pop up the " open with" window. but I am able to use right mouse click and " run as adminstrator" - is that .exe running file I am missing? where can I download it?

(2) under the action center, notification and Icons - I still can see this virus name there - av.exe... but I can delete or do anything of it.. what shall I do with it?

many thanks


My System SpecsSystem Spec
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04 Mar 2010   #2

Windows 7 Ultimate x64
 
 

Hi.

This gets recommend a lot here - www.malwarebytes.org, so give that a try to remove it.
My System SpecsSystem Spec
04 Mar 2010   #3

Windows 8 Pro
 
 

Try running a scan with Malwarebytes

Malwarebytes.org

Clear all your system restore points and run a scan in safe mode.
My System SpecsSystem Spec
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04 Mar 2010   #4

win7
 
 

thanks. I just did a scan by malwarebytes - and it says I have 3 infections in my reg keys... I click on clean / remove after the scan. what to do next?

Regards,
My System SpecsSystem Spec
04 Mar 2010   #5

Windows 8 Pro
 
 

Have you deleted all your System Restore points?

After the initial scan, run another full system scan to make sure all the traces were removed.
My System SpecsSystem Spec
04 Mar 2010   #6
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

To get rid of the left over icon in the action center open regedit and go to:
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\
Microsoft\Windows\CurrentVersion\TrayNotify\
Then delete IconStreams and PastIconsStream in right frame:
Now open Task manager & kill explorer.exe (desktop will disappear). Then do File > new task & type explorer.exe.

You may notice a lot of icons will disappear, don't panic, they will come back the next time you use that particular program. The problem is they never go away even if you un-install the program and the only way to clean them out is to do what I posted above.
My System SpecsSystem Spec
04 Mar 2010   #7

win7
 
 

Quote   Quote: Originally Posted by alphanumeric View Post
To get rid of the left over icon in the action center open regedit and go to:
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\
Microsoft\Windows\CurrentVersion\TrayNotify\
Then delete IconStreams and PastIconsStream in right frame:
Now open Task manager & kill explorer.exe (desktop will disappear). Then do File > new task & type explorer.exe.

You may notice a lot of icons will disappear, don't panic, they will come back the next time you use that particular program. The problem is they never go away even if you un-install the program and the only way to clean them out is to do what I posted above.
it says " file not found" or when I tried to type " regedit" in find - it says " C:\windows\regedit.exe not found"
My System SpecsSystem Spec
04 Mar 2010   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Where did you type "regedit"?
My System SpecsSystem Spec
04 Mar 2010   #9

win7
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Where did you type "regedit"?
in start menu " search programs and files"
i also went into to C:\windows
but couldn't find current user folder
My System SpecsSystem Spec
04 Mar 2010   #10
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Where did you type "regedit"?
Oops sorry > start > run
My System SpecsSystem Spec
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 can't open any programs




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