can't open any programs

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  1. Posts : 12
    win7
       #1

    can't open any programs


    hi, I am using Win 7 system and microsoft Essential for AV. sadly I got a virus e mail ( which i didn't know) from UPS, and after that I tried to use microsoft security essential to remove them. it said remove successfully.

    (1) however, I still can't open any program. when I try to open, it always pop up the " open with" window. but I am able to use right mouse click and " run as adminstrator" - is that .exe running file I am missing? where can I download it?

    (2) under the action center, notification and Icons - I still can see this virus name there - av.exe... but I can delete or do anything of it.. what shall I do with it?

    many thanks
      My Computer


  2. Posts : 1,705
    Windows 7 Ultimate x64 ®™
       #2

    Hi.

    This gets recommend a lot here - www.malwarebytes.org, so give that a try to remove it.
      My Computer


  3. Posts : 914
    Windows 8 Pro
       #3

    Try running a scan with Malwarebytes

    Malwarebytes.org

    Clear all your system restore points and run a scan in safe mode.
      My Computer


  4. Posts : 12
    win7
    Thread Starter
       #4

    thanks. I just did a scan by malwarebytes - and it says I have 3 infections in my reg keys... I click on clean / remove after the scan. what to do next?

    Regards,
      My Computer


  5. Posts : 914
    Windows 8 Pro
       #5

    Have you deleted all your System Restore points?

    After the initial scan, run another full system scan to make sure all the traces were removed.
      My Computer


  6. Posts : 4,466
    Windows 10 Education 64 bit
       #6

    To get rid of the left over icon in the action center open regedit and go to:
    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\
    Microsoft\Windows\CurrentVersion\TrayNotify\
    Then delete IconStreams and PastIconsStream in right frame:
    Now open Task manager & kill explorer.exe (desktop will disappear). Then do File > new task & type explorer.exe.

    You may notice a lot of icons will disappear, don't panic, they will come back the next time you use that particular program. The problem is they never go away even if you un-install the program and the only way to clean them out is to do what I posted above.
      My Computer


  7. Posts : 12
    win7
    Thread Starter
       #7

    alphanumeric said:
    To get rid of the left over icon in the action center open regedit and go to:
    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\
    Microsoft\Windows\CurrentVersion\TrayNotify\
    Then delete IconStreams and PastIconsStream in right frame:
    Now open Task manager & kill explorer.exe (desktop will disappear). Then do File > new task & type explorer.exe.

    You may notice a lot of icons will disappear, don't panic, they will come back the next time you use that particular program. The problem is they never go away even if you un-install the program and the only way to clean them out is to do what I posted above.
    it says " file not found" or when I tried to type " regedit" in find - it says " C:\windows\regedit.exe not found"
      My Computer


  8. Posts : 5,440
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #8

    Where did you type "regedit"?
      My Computer


  9. Posts : 12
    win7
    Thread Starter
       #9

    mitchell65 said:
    Where did you type "regedit"?
    in start menu " search programs and files"
    i also went into to C:\windows
    but couldn't find current user folder
      My Computer


  10. Posts : 4,466
    Windows 10 Education 64 bit
       #10

    mitchell65 said:
    Where did you type "regedit"?
    Oops sorry > start > run
      My Computer


 
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