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Windows 7: fax utility

12 Mar 2010   #1

Windows 7 Ultimate x64
fax utility

Windows 7 comes with a built-in fax utility. I have finally gotten it working although the documentation seems a bit sparse.

I have a calling card set up and everything seems fine. But...there's always a "but".

When I send a fax the number rings, I get the negotiation tones and a message saying that the fax is being sent. Takes about a minute. Then I get another message saying that the remote fax failed to answer in time and the call is being terminated.

Thing is the fax gets sent. I might suspect that it is the fault of the remote fax except this happens in every case so far.

Any thoughts? advice or answers?

My System SpecsSystem Spec
12 Mar 2010   #2

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)

Can you give details on the fax modem, make, model, settings, etc.

I have similar problems with some of my fax machines
My System SpecsSystem Spec
12 Mar 2010   #3

Windows 7 Ultimate x64

Quote   Quote: Originally Posted by DocBrown View Post
Can you give details on the fax modem, make, model, settings, etc.

I have similar problems with some of my fax machines
Well it's a US Robotics although I don't have the model at my fingertips at this time. In Windows 7 I don't see the options to do much to set the modem. It seems to be self-configured when Windows 7 recognized it. At lot of that I did in WinFax when this modem was connected/installed in a Win98 machine.
My System SpecsSystem Spec

13 Mar 2010   #4

Windows 7 Ultimate x64


The modem is a usr 56k voice on the pci bus and is on com3. All indications are that it is working properly...and as mentioned faxes are going through...but when I query the modem in device manager, I gt a message saying that it is not responding.

I'm not sure what the problem is...the modem, which is dialing, negotiating and sending; or the Windows 7 fax software which reports the error
My System SpecsSystem Spec

 fax utility

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