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Windows 7: Cannot set up windows fax and scan

22 Mar 2010   #1

windows 7 home premium 64bit
 
 
Cannot set up windows fax and scan

I have a new Compaq CQ60 with windows 7 64 bit home premium.
It has a builtin HDAudio Soft data fax modem with Smart CP.
When I try to set up windows fax and scan, it doesn't recognize my builtin modem. It says I have to install a fax modem. I went into device manager and it says the device in working, and when I tried to update the driver, it says I have the latest driver.
Can any one tell me how to solve this problem?
Thanks
Old Bob

My System SpecsSystem Spec
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22 Mar 2010   #2

 

sorry wrong version
My System SpecsSystem Spec
22 Mar 2010   #3

 

My System SpecsSystem Spec
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22 Mar 2010   #4

windows 7 home premium 64bit
 
 

I tried that and it didn't work
My System SpecsSystem Spec
22 Mar 2010   #5

 

have you uninstalled the modem in device manager ,then let win 7 find it and install the drivers, is the modem connected to the phone line , also does the modem show up in device manager and no yellow triangle
My System SpecsSystem Spec
22 Mar 2010   #6

windows 7 home premium 64bit
 
 

The modem shows in device manager without a yellow triangle, and it is hooked to a phone line. I'll try uninstalling it.
My System SpecsSystem Spec
22 Mar 2010   #7

windows 7 home premium 64bit
 
 

I uninstalled it and let windows find it and install it, and the fax setup wizzard still can't find it.
My System SpecsSystem Spec
31 Mar 2010   #8

windows 7 home premium 64bit
 
 
Solution found

I accidently found the solution to windows fax and scan setup not recognizing my modem. Even though the setup program doesn't recognize my modem, I went to Tools, and then clicked on Fax status, and a little window popped up and said "ready to send and receive faxes." I checked and it worked, so there must just be a problem with the setup program, but the fax program does recognize the modem, and works fine.
My System SpecsSystem Spec
31 Mar 2010   #9

windows 7 home premium 64bit
 
 

Also, be sure to go to Tools, then to Fax Settings, then in the General tab, be sure to put a check mark beside Allow the device to send, and also a check by Allow the device to receive.
My System SpecsSystem Spec
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 Cannot set up windows fax and scan





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