Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Desktop icons don't work

13 Apr 2010   #1
dallascisco

all kinds
 
 
Desktop icons don't work

I recently built and installed a windows 7 64 bit pc for a customer of mine. She's had it for about 3 weeks without issue. I just no got an email stating that none of her desktop icons work and the desktop itself doesn't seem to respond to mouse clicks. She can however use items from the taskbar. Has anyone seen this issue before?


My System SpecsSystem Spec
.
13 Apr 2010   #2
not so gray matter

W7 Ult. x64 | OS X
 
 

Never seen it before but it does happen, just google frozen desktop.

Suggestions:

First run a Virus/Rootkit/Malware scan. Have her download Avast 5 Free & Malwarebytes
If that doesn't fix it, System Restore.
If that doesn't fix it or work, Repair Install.
If that doesn't fix it, Clean Install.
My System SpecsSystem Spec
13 Apr 2010   #3
CassieFWinTeam

Windows 7 Professional 64-bit
 
 

Here's a fix for a very similar issue - Windows 7 Desktop icons and right click ability stop working. Let me know if this helps at all.

Cheers,
Cassandra
Microsoft Windows Outreach
My System SpecsSystem Spec
.

14 Apr 2010   #4
dallascisco

all kinds
 
 

Here is a statement from the customer that acurately depicts the problem.

First turn on okay. then I opened more windows and when finished I minimize, they then work. However if I ever use the close all function...... dead desktop.

I looked at it today and did a system restore for her. When she checked it afterward and the issue was still there. I did a bios flash and that didn't help either.
My System SpecsSystem Spec
15 Apr 2010   #5
dallascisco

all kinds
 
 

anyone else have any ideas?
My System SpecsSystem Spec
20 Apr 2010   #6
dallascisco

all kinds
 
 

I had the user do a system restore as far back as she could go and that solved the issue. My instinct tells me a windows update caused the issue as that was the only thing that was insatlled in the median. If I find out which one caused it I'll report back.
My System SpecsSystem Spec
20 Apr 2010   #7
neo101

WIN7 Ultimate 64bit
 
 

Yep - my pc was working ok for a couple of months but since last M/soft updates (I had 5+2 on my PC) bloody Explorer mouse has gone back to it's bad 'glitchy' old ways again!

Whatever they did interfered with mouse/graphics
My System SpecsSystem Spec
02 May 2010   #8
RangerRik1

Windows XP
 
 
Check your Antivirus

We've come across this exact same symptom. It turned out to be AVG 9. Once it was removed, the computer worked normally again.

--Rick
My System SpecsSystem Spec
02 May 2010   #9
neo101

WIN7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by RangerRik1 View Post
We've come across this exact same symptom. It turned out to be AVG 9. Once it was removed, the computer worked normally again.

--Rick
Congrats finding your solution - I only use M/Soft Essentials/firewall at the mo'!

My mouse has settled down a bit since last post though. Poss Ati Catalyst 10.4 update mostly sorted it.
My System SpecsSystem Spec
17 Sep 2011   #10
silver0m

Windows 7 Home Premium 64Bit
 
 

Hi,
I faced the same problem. After reading these posts and many times of trial and error, I removed Internet Explorer from my Windows 7 Home Premium 64Bit os and now the problem is solved on my system. Now I use google chrome for exploring web and have no problem with my desktop!
My System SpecsSystem Spec
Reply

 Desktop icons don't work




Thread Tools




Similar help and support threads
Thread Forum
Win 7 Ult x64 Start doesnt work Icons dont work
Attempted a restore in Safe Mode. System came back up with all icons as normal. Issue start button doesn't work, icons open file but there is not text or data...there is what appears to be wire frames where the information should be. All files still on drive but cannot access. Safe mode does...
General Discussion
Desktop icons reset automatically frequently during work
Hi my desktop icons layout changes frequently during work, essentially each time a new programs is installed or explorer restarts / refreshes I have tried Iconrestorer, Desktop Ok etc : i can restore to my layout, but it is not automatic, and these changes are annoying. Any idea ?? ...
General Discussion
Desktop Icons Freeze but Start menu/Taskbar work normal
I`ve got a weird problem that keeps happening. Without any errors or warning, all of my Desktop Icons become frozen. I cannot activate any of them. If I have any windows open in the Taskbar or programmes running in the System tray I can left/right click on any of them and they all work...
BSOD Help and Support
Permissions issue? No desktop icons or system tray icons.
Im a first time poster and I hope I have selected the correct category in this forum. I have Windows 7 Home Premium, pre-installed on a new laptop ive purchased in the last month. I had it set to automatically download and apply all updates. Within the last couple of weeks, at some point...
System Security
Desktop Icons and Start-up Icons appeared to be bugged.
Hi guys! I'm new here..so, please bear with me. I think my Icons got bugged or something. This happened after my friend asked me to move some music and movies from my computer to his hard drive. After I did that, i turned off my laptop and went back to my room and turned it on. What happened...
General Discussion
Desktop icons i drag to desktop work but look ugly
I've looked around, no one else seems to be having this problem. I created shortcut icons for Word and the icons work fine but look like broken shortcuts. Most ppl suggest right click-properties-change icon. I do that and there are NO different options to choose from. Its a blank box. ...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:55.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App