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Windows 7: Major Problem with Windows 7 saying non genuine


28 Apr 2010   #1

Windows 7 64bit
 
 
Major Problem with Windows 7 saying non genuine

Hi

Our computer is basically locking down on us saying it is non genuine. The software is a Genuine Microsoft Windows 7 64bit version bought from Microsoft. But it is saying in the bottom left corner: Windows 7 Build 7600 This copy of windows is not genuine. It has prevented any use of the characters on the keyboard, made the mouse curser flash and has stopped all antivirus and firewall software and prevented internet use.

We have been using this computer for 4 months with no issues and now suddenly it does this.
I have done a lot of searching and seems people have problems but they have been cured because the computer still runs, ours is almost non functional. Does anyone have any suggestions, it is impossible to get hold of microsoft to someone who understands.
Thanks
Will

My System SpecsSystem Spec
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28 Apr 2010   #2

Windows 7 x64 / Same
 
 

Quote   Quote: Originally Posted by wil892 View Post
Hi

Our computer is basically locking down on us saying it is non genuine. The software is a Genuine Microsoft Windows 7 64bit version bought from Microsoft. But it is saying in the bottom left corner: Windows 7 Build 7600 This copy of windows is not genuine. It has prevented any use of the characters on the keyboard, made the mouse curser flash and has stopped all antivirus and firewall software and prevented internet use.

We have been using this computer for 4 months with no issues and now suddenly it does this.
I have done a lot of searching and seems people have problems but they have been cured because the computer still runs, ours is almost non functional. Does anyone have any suggestions, it is impossible to get hold of microsoft to someone who understands.
Thanks
Will
Did you ever activate it? I have only had one occurrence of this happening at startup and a reboot fixed it.
My System SpecsSystem Spec
28 Apr 2010   #3

Windows 7 -x6
 
 

while doing a repair install i was hit with a message like this, wasnt able to do much, but i was able to hit control alt delete and end the service that was stopping me from using my computer,
If thats not possible does it give you the option to call Microsoft product activation, to validate your product. if so, that should work, My copy for some reason decides to tell me its not valid until and only after i call their number and activate it using the phone service.
My System SpecsSystem Spec
.


28 Apr 2010   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
28 Apr 2010   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by wil892 View Post
Hi

Our computer is basically locking down on us saying it is non genuine. The software is a Genuine Microsoft Windows 7 64bit version bought from Microsoft. But it is saying in the bottom left corner: Windows 7 Build 7600 This copy of windows is not genuine. It has prevented any use of the characters on the keyboard, made the mouse curser flash and has stopped all antivirus and firewall software and prevented internet use.

We have been using this computer for 4 months with no issues and now suddenly it does this.
I have done a lot of searching and seems people have problems but they have been cured because the computer still runs, ours is almost non functional. Does anyone have any suggestions, it is impossible to get hold of microsoft to someone who understands.
Thanks
Will
There are several things that will trip WGA One is if the system clock is significantly off. Another is a win 7 update that installed incorrectly. Were there any updates installed recently?
My System SpecsSystem Spec
28 Apr 2010   #6

Windows 7 64bit
 
 

Hi
Thanks for all the replies going to be trying a few suggestions. The Operating system was completely activated and had been working fine for months. However I have just been told that windows 7 build 7600 is the beta test version, is this true. As I was sold the software as Windows 7 Professional 64bit in December 2009
My System SpecsSystem Spec
28 Apr 2010   #7
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by wil892 View Post
Hi
Thanks for all the replies going to be trying a few suggestions. The Operating system was completely activated and had been working fine for months. However I have just been told that windows 7 build 7600 is the beta test version, is this true. As I was sold the software as Windows 7 Professional 64bit in December 2009
No, that is not true. 7600 is the RTM. Why don't you call the MS activation center and have them fix it.
My System SpecsSystem Spec
30 Apr 2010   #8

Windows 7 -x6
 
 

odd, i bought my dad a copy of Windows 7 pre ordered it, hes getting a non genuine notification all of a sudden, i wonder if it was an update they put out that messed up with some people.... lets see if more people start complaining about this problem.
My System SpecsSystem Spec
30 Apr 2010   #9

Windows 7 x64 / Same
 
 

There is an update on Windows Update that checks for pirated/non-genuine copies. I wonder if that is the source of the problem. Maybe it's buggy.

Description of the update for Windows Activation Technologies
My System SpecsSystem Spec
30 Apr 2010   #10
Microsoft MVP

 

I would first try running slmgr commands as Administrator to reset activation then reactivate: SLMgr Commands and Options with Windows Vista Product Key Activation My Digital Life

If this fails, I would run a Repair Install which resets activation. If activation then fails, use MS phone activation. They have to activate it if you bought it from them, although it may take Customer service to sort it out in a worst case situation.
My System SpecsSystem Spec
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