Screen freeze

Hello.

Just now my screen suddenly froze and nothing worked so I did a re-boot and now it seems to be ok but what concerns me is that I have already had to perform four factory restores after my screen froze and fear it might happen once again.

I have checked my disc for errors and also done a memory check but nothing shows up. I'm running Windows7 Home Premium Edition on a desk top PC which is only a couple of months old.

Any suggestions very welcome.

Thank you.

mitchell65 said:

Your system spec would help. Does the screen freeze at the same place, ie at a certain point on boot up or on a certain program? Do you run a lot of programs at the same time.? Is there any evidence of your PC overheating?

No mitchell, my screen froze 'out of the blue' not at any obvious point. This time it froze when I attempted to start up Windows Explorer, there were no other programs running at the time. I'm not aware that my PC is overheating.

webplodder said:

mitchell65 said:

Your system spec would help. Does the screen freeze at the same place, ie at a certain point on boot up or on a certain program? Do you run a lot of programs at the same time.? Is there any evidence of your PC overheating?

No mitchell, my screen froze 'out of the blue' not at any obvious point. This time it froze when I attempted to start up Windows Explorer, there were no other programs running at the time. I'm not aware that my PC is overheating.

Be welcome.
As mitchell65 said: "Your system spec would help" us to help you! Any doubt about your system spec, download Speccy and update your profile: Speccy - Download

Let us know the results.

"PLEASE REP ANYONE WHO HELPS YOU"

Wallonn7 said:

webplodder said:

mitchell65 said:

Your system spec would help. Does the screen freeze at the same place, ie at a certain point on boot up or on a certain program? Do you run a lot of programs at the same time.? Is there any evidence of your PC overheating?

No mitchell, my screen froze 'out of the blue' not at any obvious point. This time it froze when I attempted to start up Windows Explorer, there were no other programs running at the time. I'm not aware that my PC is overheating.

Be welcome.
As mitchell65 said: "Your system spec would help" us to help you! Any doubt about your system spec, download Speccy and update your profile: Speccy - Download

Let us know the results.

"PLEASE REP ANYONE WHO HELPS YOU"

OK, just filled in my system spec, however I am now in safe mode since my screen froze twice while in screen spec and could not boot-up as normal.

CarlTR6 said:

Have checked your event logs? If so, what do they indicate? I had this same issue early on and it was graphics card related.

How do I do that Carl?

I got the following:

HelperClassNamenetwork adapterEventDescriptionNetwork adapter Local Area Connection driver information: Description . . . . . . . . . . : Realtek PCIe GBE Family Controller Manufacturer . . . . . . . . . : Realtek Provider . . . . . . . . . . . : Microsoft Version . . . . . . . . . . . : 7.2.1127.2008 Inf File Name . . . . . . . . . : C:\windows\INF\netrtx64.inf Inf File Date . . . . . . . . . : 13 July 2009 20:37:30 Section Name . . . . . . . . . : RTL8168D.ndi Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_03 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 6 Physical Media Type . . . . . . : 14 EventVerbosity0

CarlTR6 said:

webplodder said:

CarlTR6 said:

Have checked your event logs? If so, what do they indicate? I had this same issue early on and it was graphics card related.

How do I do that Carl?

We will start with the easiest first. Click Start and enter "reliability" (without the quotes) in the search box. At the top of the results, select View reliability history. This will generate a reliability report. Look for red circles with x's in them and yellow triangles. You lick click on each of these and see what they indicate.

Carl, I cannot see any circles or yellow triangles at all. It all seems clear. Is that good?