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Windows 7: Laptop Stall

04 May 2010   #1

Windows 7 Ultimate x64
 
 
Laptop Stall

Alright, so this is kinda weird. I recently downlaoded the new Adobe CS5 suite and was about to install it when I was told to restart first by the setup. So I go ahead and restart and I see that the laptop is taking quite a long time to start-up. After about 8 minutes, the laptop restarted on it's own and Windows booted up normally. I swear it's the weirdest thing. What can be causing this? A complete re-install it out of the question as I have a ton of work on here. Can I perhaps fix the system files? Until then, I'll just put the computer into sleep mode.

My System SpecsSystem Spec
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04 May 2010   #2
Microsoft MVP

 

First of all, externally back up any files you cannot afford to lose at all times. The modern way to back up is to have your files backed up along with a Windows 7 Backup image so you can reimage your HD or a replacement in 20 minutes if your computer or OS ever die.

Next make a Repair CD if you don't have a Windows 7 DVD.

Next check in the Event Viewer>Admininstrative view and Performance>Diagnostics logs (type in Startup Search box) for any errors at the time your computer hung to research what they are.

Now, restart the computer and see if it starts normally. If not, boot the Windows 7 Repair CD to run Startup Repair. If necessary, Startup Repair should run System Restore to before the problem, however you can also run System Restore from the CD/DVD.

Post back if you have any further problems.
My System SpecsSystem Spec
04 May 2010   #3

Windows 7 Home Premium 64-bit
 
 

Backup to cd or dvd is a must with a bootable image... I also keep an image backup to a usb HD once a week and always keep one backup from 2 months past and the last 4 weeks for things like this.. Reboot and you maybe fine... GL
My System SpecsSystem Spec
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04 May 2010   #4

Windows 7 Enterprise 64-bit
 
 

Where did you download CS5 from? Could be a virus.
My System SpecsSystem Spec
04 May 2010   #5
Microsoft MVP

 

Quote   Quote: Originally Posted by Product FRED View Post
Where did you download CS5 from? Could be a virus.
Smart thinking. What else would cause such a crash just from downloading it? I would install free Avast 5 and schedule a boot scan after updating it - this is the deepest scan because no services are running for infection to hide in.

I'd also install and update Spybot and then run it in Safe Mode as it has the ability to flush viruses hiding in memory at restart and then nail them.

Then I'd run a third scan from desktop of MS Security Essentials which is best choice nowdays for your AV solution.
My System SpecsSystem Spec
05 May 2010   #6

Windows 7 Ultimate x64
 
 

I already have Avast! at the moment. I also use both paid subscriptions on SUPERAntispyware and Malwarebytes. I'll go ahead and schedule a boot-time scan. Also, this can't be a virus since I downloaded the trial straight from Adobe's site.

According to the logs, en error occurred yesterday with the message "The driver detected a controller error on \Device\Harddisk1\DR4."
My System SpecsSystem Spec
05 May 2010   #7

Windows 7 Enterprise 64-bit
 
 

Quote:
In almost all cases, the event id 11 message is being posted due to hardware problems with either the controller or, more likely, a device that is attached to the controller in question. The hardware problems can be associated with poor cabling, incorrect termination or transfer rate settings, lazy or slow device responses to relinquish the SCSI bus, a faulty device, or, in very rare cases, a poorly written device driver.


for your convinience i have provided the below link

How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages

=============================================================

\Device|Harddisk1\DP is the device that controls PARTITION on the disk

\Device|Harddisk1\DR7 repersents disk as RAW PHYSICAL DRIVE

Each disk have one DR device for PHYSICAL DRIVE and one DP device per partition.
You can simply use autogenerated SymbolicLink \Device\HardDiskX\Partition0 for RAW volume, and \Device\HardDiskX\Partition(1,2,3...) for logical partitions if you are writing your own device drivers.


if you need still more indepth detail

IOCTL_VOLUME_GET_VOLUME_DISK_EXTENTS can determine
the PhysicalDisk# given a volume handle.
Take a look at that.
My System SpecsSystem Spec
05 May 2010   #8
Microsoft MVP

 

Run HD Diagnostic full CD scan for your make HD. Then check file system with chkdsk /r.

Test your memory with memtest86 for at least 6 pases, or overnight to stress test.
My System SpecsSystem Spec
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 Laptop Stall





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