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Windows 7: Help Urgently Needed

09 May 2010   #1

Windows 7 Ultimate
 
 
Help Urgently Needed

I'm not really sure where to start ....

1) I am running Windows 7 Ultimate and am unable to access IE8. When I click on
the logo the blue circle spins for a few seconds and nothing more happens. I've
disabled and re-enabled IE8 in Windows Services but it makes no difference at all.

I can access Opera and Google Chrome OK.

2) No programs or processes are shown in MSCONFIG or in CCleaner's Start-Up section
- with the exception of SuperAntiSpyware, which is shown in both.

3) A few days ago I noticed that my laptop was runnning considerably slower than
normal. Start-up now takes absolutely ages and programs I select also take a long
time to appear. Sometimes - as in the case of IE8 - they never appear.

However, and this seems really weird to me but no doubt it will all make perfect sense to some of you, when I run SuperAntiSpyware - as I am at the moment - everything runs at, more or less, normal speed. I can open up Opera or Google and search as usual.

As soon as SuperAntiSpyware stops and I re-boot everything is back to being painfully slow and unresponseive.

4) I've been experiencing problems downloading programs. Specifically Malware Bytes'
anti malware program.

5) On my last re-boot a message came up telling me, "Windows Is Not Genuine. Your
computer might be running a counterfeit copy of Windows".

That's all absolute nonsense. My copy of Windows 7 is genuine and has been
installed and registered since 6 October 2009.

I haven't got a clue what's going on but clearly something is amiss.

A couple of Trojans were located and deleted earlier today but since then my scans have been coming up clean.

I would be extremely grateful for any help or advice, although preferably not of the, " buy a Mac" variety.

Thanks.

My System SpecsSystem Spec
.

09 May 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by TiberX View Post
I'm not really sure where to start ....

1) I am running Windows 7 Ultimate and am unable to access IE8. When I click on
the logo the blue circle spins for a few seconds and nothing more happens. I've
disabled and re-enabled IE8 in Windows Services but it makes no difference at all.

I can access Opera and Google Chrome OK.

2) No programs or processes are shown in MSCONFIG or in CCleaner's Start-Up section
- with the exception of SuperAntiSpyware, which is shown in both.

3) A few days ago I noticed that my laptop was runnning considerably slower than
normal. Start-up now takes absolutely ages and programs I select also take a long
time to appear. Sometimes - as in the case of IE8 - they never appear.

However, and this seems really weird to me but no doubt it will all make perfect sense to some of you, when I run SuperAntiSpyware - as I am at the moment - everything runs at, more or less, normal speed. I can open up Opera or Google and search as usual.

As soon as SuperAntiSpyware stops and I re-boot everything is back to being painfully slow and unresponseive.

4) I've been experiencing problems downloading programs. Specifically Malware Bytes'
anti malware program.

5) On my last re-boot a message came up telling me, "Windows Is Not Genuine. Your
computer might be running a counterfeit copy of Windows".

That's all absolute nonsense. My copy of Windows 7 is genuine and has been
installed and registered since 6 October 2009.

I haven't got a clue what's going on but clearly something is amiss.

A couple of Trojans were located and deleted earlier today but since then my scans have been coming up clean.

I would be extremely grateful for any help or advice, although preferably not of the, " buy a Mac" variety.

Thanks.
Do you have a back up from prior to when the problem started?

Do you have a win dvd to do a repair install?

You can run a system file check to repair system files
type cmd in search>right click and run as admin>sfc /scannow

Let us know the results

Ken
My System SpecsSystem Spec
09 May 2010   #3

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi TiberX , follow zigzag3143's excellent advice ,but I would like to add one more piece of advice and that is get rid of the antivirus you are using now and go with MSE http://www.microsoft.com/security_essentials/ many users on here report great things about it
My System SpecsSystem Spec
.


09 May 2010   #4
Microsoft MVP

 

Suggest you uninstall all of your AV/Spyware solutions plus any programs you don't use using free Revo Uninstaller Advanced mode, then replace with free Microsoft Security Essentials.

Installs in a minute, update, do a full scan and then keep protection on at all times.

If one of the suggestions given here doesn't solve the problem, consider doing a clean reinstall of Windows 7 using a clean-copy installer for your version.
My System SpecsSystem Spec
09 May 2010   #5
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You say a couple of Trojans were found ... do you remember what they were? It sounds to me like they're possibly still there, especially if you can't download Malwarebytes'.

Let's see if a DNS flush and a restore of the Hosts file works for the download of MBam.

Copy and paste these lines in Note pad.
@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop. Right click on the .bat file and choose to run as Administrator.

Your computer will reboot itself.
My System SpecsSystem Spec
09 May 2010   #6

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
You say a couple of Trojans were found ... do you remember what they were? It sounds to me like they're possibly still there, especially if you can't download Malwarebytes'.

Let's see if a DNS flush and a restore of the Hosts file works for the download of MBam.

Copy and paste these lines in Note pad.
@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop. Right click on the .bat file and choose to run as Administrator.

Your computer will reboot itself.
nice little batch file Jacee, thank you
My System SpecsSystem Spec
09 May 2010   #7

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
You say a couple of Trojans were found ... do you remember what they were? It sounds to me like they're possibly still there, especially if you can't download Malwarebytes'.

Let's see if a DNS flush and a restore of the Hosts file works for the download of MBam.

Copy and paste these lines in Note pad.
@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop. Right click on the .bat file and choose to run as Administrator.

Your computer will reboot itself.
A very good batch file. Well done. I tried to rep you; but I can't.
My System SpecsSystem Spec
09 May 2010   #8
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You're welcome pebbly and Carl!
My System SpecsSystem Spec
09 May 2010   #9

Windows 7 Ultimate
 
 

Thank you for your comments and advice.

I ran flush.bat and sfc/scannow, both of which seemed to improve matters considerably until I re-booted.

As with the running of SuperAntiSpyware - now uninstalled - once those particular processes were completed and I re-started my laptop it went back to it's sluggish mode.

The Trojans were listed as Trojan.Unclassified-Packed/Suspicious. There were sixteen of them and they were, supposedly, quarantined and deleted.

I am still unable to download MalwareBytes' program and IE8 remains elusive.

Microsoft Security Essentials has been up and running on my computer since Windows 7 was installed last October. Lot of bloody good it did! The other programs were only downloaded on Friday to see if they might improve matters.

At the moment, it seems that my computer is responding better than it has been but everything is still really slow and there are no entries at all in MSCONFIG > Start-Up.

Perhaps I will just re-install Windows 7.
My System SpecsSystem Spec
09 May 2010   #10

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Quote   Quote: Originally Posted by Jacee View Post
You say a couple of Trojans were found ... do you remember what they were? It sounds to me like they're possibly still there, especially if you can't download Malwarebytes'.

Let's see if a DNS flush and a restore of the Hosts file works for the download of MBam.

Copy and paste these lines in Note pad.
@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop. Right click on the .bat file and choose to run as Administrator.

Your computer will reboot itself.
A very good batch file. Well done. I tried to rep you; but I can't.
I know can someone find out why we cant rep now?
My System SpecsSystem Spec
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