
Quote: Originally Posted by
CassieFWinTeam
It is possible that a program or device running in the background is not allowing your computer to fully shut down. To check if a program or device is
interfering, follow these steps:
- Open Performance Information and Tools by clicking the Start button
, and then clicking Control Panel. In the search box, type Performance Information and Tools, and then, in the list of results, click Performance Information and Tools. - In the left pane, click Advanced tools.
- In Advanced Tools, under Performance issues, click any issues that are listed.
- Read the information in the dialog box that appears to learn which programs or drivers are causing problems.
While in Advanced Tools, check the Performace log listed there to see what errors might be occuring at time you are attempting shutdown. Repeat errors will increase certainty what is causing problem. Update or reinstall
driver/application.
Also while in Advanced Tools, Generate a System Health Report