Help & Support Stopped Working!

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  1. Posts : 30
    W7 Pro X64
       #1

    Help & Support Stopped Working!


    This is the second major issue with WIN& Pro. First my management console stopped working. A member created a shortcut to allow me to open up the console.

    Now my Help & Support opens from the start menu but when a search help finds the topic but it opens then states it has stopped working!

    Help! Will I have to perform a windows repair?
      My Computer


  2. Posts : 263
    Dual boot XP Pro SP3x86 and Win7 Pro x64
       #2

    While it may not be as aggressive as repair, you can try running sfc /scannow from an elevated cmd prompt. Brink has a tutorial on how to open the prompt here

    For me, the sfc is the quickest, easiest, and safest way to restore corrupt/missing files if only because it denies me the opportunity to make repair mistakes.

    Monk
    Last edited by Brink; 19 May 2010 at 21:15. Reason: added link
      My Computer


  3. Posts : 30
    W7 Pro X64
    Thread Starter
       #3

    Monk,

    I ran SFC, but it still does not work.

    Pat
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    Try a system restore from before any trouble began.
      My Computer


  5. Posts : 30
    W7 Pro X64
    Thread Starter
       #5

    System Restore does not work. I turned off my Norton Internet Security & it still did not work. I ran RegCure & it never fixed the problem.


    Do you think I will have to run Windows Repair or reformatt & install W& clean?
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    Repair Install[2]=General Tips

    If you do not have a Win 7 DVD, you can create a repair DVD
    System Repair Disc - Create
      My Computer


  7. Posts : 30
    W7 Pro X64
    Thread Starter
       #7

    I do have a Windows backup copy but I have installed several programs since then.

    If I perform a fix, should I start with system repair or should I reinstall windows? If one of these don't work then I will prepare for a clean install.
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    Start with the repair. The clean install would be last, since it causes the most headaches; programs must be reinstalled.
      My Computer


  9. Posts : 2,127
    Windows XP - Now Windows 7 Home Premium (64-bit).
       #9

    CMSgt84 said:
    I do have a Windows backup copy but I have installed several programs since then.

    If I perform a fix, should I start with system repair or should I reinstall windows? If one of these don't work then I will prepare for a clean install.
    I would try the system restore first.
      My Computer


  10. Posts : 1,747
    window's 7
       #10

    He did try restore if im not mistaken. Just do system repair using windows disk and if problems continues. Try fresh clean install mate

    EDIT. when you do system repair. check any recent software or hardware installed that might cause your prob
      My Computer


 
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