Help & Support Stopped Working!

C

CMSgt84

New member
This is the second major issue with WIN& Pro. First my management console stopped working. A member created a shortcut to allow me to open up the console.

Now my Help & Support opens from the start menu but when a search help finds the topic but it opens then states it has stopped working!

Help! Will I have to perform a windows repair?
 

My Computer

OS
W7 Pro X64
CPU
Intel Q9650
Motherboard
Gigabyte GA-EP45-UD3R
Memory
Corsair
Graphics Card(s)
BFG 275
Sound Card
CLaro
Monitor(s) Displays
LG 22"
Hard Drives
WD Black 640GB
Corsair SSD 120
WD Backup 1TB
PSU
Corsair HX 750
Case
Lian Li
Cooling
Big Typhoon
While it may not be as aggressive as repair, you can try running sfc /scannow from an elevated cmd prompt. Brink has a tutorial on how to open the prompt here

For me, the sfc is the quickest, easiest, and safest way to restore corrupt/missing files if only because it denies me the opportunity to make repair mistakes.

Monk
 
Last edited by a moderator:

My Computer

Computer Manufacturer/Model Number
Custom
OS
Dual boot XP Pro SP3x86 and Win7 Pro x64
CPU
AMD Phenom II x3 720 BE OCed to 3.3 GHz
Motherboard
Asus M3A79T Deluxe
Memory
2x2GB OCZ OCZ2RPR10664GK PC2-8500 DDR2
Graphics Card(s)
Sapphire ATi Radeon 4830 HD x2 (XFire)
Sound Card
Integrated (SoundMax)
Monitor(s) Displays
Dual: LG L227WTG/LG M237WD
Screen Resolution
1680 x 1050; 1920 x1280
Hard Drives
3 WDC WD7501AALS-00J7B0
PSU
Zalman 750HD Modular
Case
Antec 900
Cooling
4 120mm, 1 200mm fans
Keyboard
Black with lots of keys
Mouse
Razer Lachesis, Logitech RumbePad2, Logitech Marble
Internet Speed
Who counts
Other Info
7:1 SS
Monk,

I ran SFC, but it still does not work.

Pat
 

My Computer

OS
W7 Pro X64
CPU
Intel Q9650
Motherboard
Gigabyte GA-EP45-UD3R
Memory
Corsair
Graphics Card(s)
BFG 275
Sound Card
CLaro
Monitor(s) Displays
LG 22"
Hard Drives
WD Black 640GB
Corsair SSD 120
WD Backup 1TB
PSU
Corsair HX 750
Case
Lian Li
Cooling
Big Typhoon
Try a system restore from before any trouble began.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
System Restore does not work. I turned off my Norton Internet Security & it still did not work. I ran RegCure & it never fixed the problem.


Do you think I will have to run Windows Repair or reformatt & install W& clean?
 

My Computer

OS
W7 Pro X64
CPU
Intel Q9650
Motherboard
Gigabyte GA-EP45-UD3R
Memory
Corsair
Graphics Card(s)
BFG 275
Sound Card
CLaro
Monitor(s) Displays
LG 22"
Hard Drives
WD Black 640GB
Corsair SSD 120
WD Backup 1TB
PSU
Corsair HX 750
Case
Lian Li
Cooling
Big Typhoon

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
I do have a Windows backup copy but I have installed several programs since then.

If I perform a fix, should I start with system repair or should I reinstall windows? If one of these don't work then I will prepare for a clean install.
 

My Computer

OS
W7 Pro X64
CPU
Intel Q9650
Motherboard
Gigabyte GA-EP45-UD3R
Memory
Corsair
Graphics Card(s)
BFG 275
Sound Card
CLaro
Monitor(s) Displays
LG 22"
Hard Drives
WD Black 640GB
Corsair SSD 120
WD Backup 1TB
PSU
Corsair HX 750
Case
Lian Li
Cooling
Big Typhoon
Start with the repair. The clean install would be last, since it causes the most headaches; programs must be reinstalled.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
CMSgt84 said:
I do have a Windows backup copy but I have installed several programs since then.

If I perform a fix, should I start with system repair or should I reinstall windows? If one of these don't work then I will prepare for a clean install.
Click to expand...

I would try the system restore first.
 

My Computer

OS
Windows XP - Now Windows 7 Home Premium (64-bit).
He did try restore if im not mistaken. Just do system repair using windows disk and if problems continues. Try fresh clean install mate

EDIT. when you do system repair. check any recent software or hardware installed that might cause your prob
 

My Computer

OS
window's 7
CPU
core 2 quad
Motherboard
gigabyte
Memory
2gb corsair
Graphics Card(s)
ati hd4850
Monitor(s) Displays
lg
Screen Resolution
1600 X 900
Case
power logic
Other Info
none of the spec above is accurate
Agreed.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
kucing13 said:
He did try restore if im not mistaken. Just do system repair using windows disk and if problems continues. Try fresh clean install mate

EDIT. when you do system repair. check any recent software or hardware installed that might cause your prob
Click to expand...
Agreed :thumbsup:
 

My Computer

OS
Windows XP - Now Windows 7 Home Premium (64-bit).
safety in browsing is important
 

My Computer

OS
window's 7
CPU
core 2 quad
Motherboard
gigabyte
Memory
2gb corsair
Graphics Card(s)
ati hd4850
Monitor(s) Displays
lg
Screen Resolution
1600 X 900
Case
power logic
Other Info
none of the spec above is accurate
you never know what sort of strangers may past through you "windows"

and i mean "windows"
 

My Computer

OS
window's 7
CPU
core 2 quad
Motherboard
gigabyte
Memory
2gb corsair
Graphics Card(s)
ati hd4850
Monitor(s) Displays
lg
Screen Resolution
1600 X 900
Case
power logic
Other Info
none of the spec above is accurate
Just performed a repair install & it fixed everything that was broke. I do hope system restore works now too!

Thanks for the help.
 

My Computer

OS
W7 Pro X64
CPU
Intel Q9650
Motherboard
Gigabyte GA-EP45-UD3R
Memory
Corsair
Graphics Card(s)
BFG 275
Sound Card
CLaro
Monitor(s) Displays
LG 22"
Hard Drives
WD Black 640GB
Corsair SSD 120
WD Backup 1TB
PSU
Corsair HX 750
Case
Lian Li
Cooling
Big Typhoon
glade your problems solved mate.cheers :D
 

My Computer

OS
window's 7
CPU
core 2 quad
Motherboard
gigabyte
Memory
2gb corsair
Graphics Card(s)
ati hd4850
Monitor(s) Displays
lg
Screen Resolution
1600 X 900
Case
power logic
Other Info
none of the spec above is accurate
Glad that it all worked out, good luck.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
You must log in or register to reply here.
Back
Top