| Windows 7: Computer restarts on shutdown |
29 May 2010
|
#1 | | Windows 7 Home Premium x64 |
Computer restarts on shutdown Hello, my computer restarts a few seconds after I power it off... I would really appreciate some insight as to how to stop this. I have attached the sf_diagnostic_tool_output.zip file.
Specs:
Windows 7 Home Premium x64
Intel Core i7 920
Gigabyte EX58-UD3R Motherboard
2 x 30GB OCZ Vertex SSD's in raid 0
3 x 2GB CORSAIR XMS3 DD3 1600
Thanks
Last edited by brotherjoseph; 29 May 2010 at 03:00 PM..
Reason: attaching sf_diagnostic_tool_output.zip
| My System Specs |
| OS Windows 7 Home Premium x64 CPU Intel Core i7 920 Motherboard Gigabyte EX58-UD3R Memory 3 x 2GB CORSAIR XMS3 DD3 1600 Hard Drives 2 x 30GB OCZ Vertex SSD, Raid 0 |
29 May 2010
|
#2 | | Windows 7 Ultimate x64 West Palm Beach |
If you click on the Start Button: Right Click the Shut Down button: Select Properties: In the Power button action: Shutdown | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number COMPAQ Presario OS Windows 7 Ultimate x64 CPU AMD Athlon 64 X2 Dual Core 3800+ Memory 4 GB Graphics Card ATI Radeon HD 6450 Monitor(s) Displays Samsung SyncMaster XL2370HD, ViewSonic VA1912wb Screen Resolution 1920*1080, 1440*900 Keyboard Logitech G15 Internet Speed Slow... (DSL Lite) Antivirus Microsoft Security Essentials, MalwareBytes Browser Firefox (lastest stable) with NoScript Other Info Just a humdrum little system. |
29 May 2010
|
#3 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
Welcome to the Forum.
Go to search type the words event viewer and then check the event viewer for errors at the time of the problem. Keep us posted | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
30 May 2010
|
#4 | | Windows 7 Home Premium x64 |
richc46, there are no errors or warnings listed in the viewer near the shutdown/restart glitch time. The only thing that shows up as an information level event was "WLAN AutoConfig service has successfully started". I don't think this is the cause because I then set that service to manual start and the issue remains (also there is no wireless hardware on this machine). I also used the device manager to turn off the networking card's ability to wake the computer, as well as a few other devices, with no luck.
Loki, thanks for the suggestion but that is definitely not the problem. | My System Specs | | OS Windows 7 Home Premium x64 CPU Intel Core i7 920 Motherboard Gigabyte EX58-UD3R Memory 3 x 2GB CORSAIR XMS3 DD3 1600 Hard Drives 2 x 30GB OCZ Vertex SSD, Raid 0 |
30 May 2010
|
#5 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
| My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
30 May 2010
|
#6 | | Windows 2000 5.0 Build 2195 |
It has to be a Stop error (AKA Blue Sceen of Death) during shutdown. Try disabling automatic restart by following:
1. Right clicking Computer, then selecting properties.
2. Going to the advance tab and then click Settings under Startup and Recovery (third option)
3. Uncheck Automatically Restart
Shutdown again. Post results. Thanks. | My System Specs | | System Manufacturer/Model Number Asus G73SW-XN2 OS Windows 2000 5.0 Build 2195 CPU Intel Core i7-2630QM@2GHz(2.9GHz Turbo Boost) [Sandy Bridge] Motherboard Asus G73SW (Intel HM65 Chipset) Memory Kingston DDR3 1333 16GB (4GBx4) Graphics Card nVidia GTX 460m 1.5GB Sound Card EAX Advanced HD 5.0, THX TruStudio Monitor(s) Displays 17.3 in. primary & 23 in. secondary Screen Resolution 1920x1080 Keyboard Built-in 102-Key Backlit Keyboard Hard Drives Seagate Momentus XT (SATA II) 500 GB @ 7200 RPM
Hitachi (SATA II) 500GB @ 7200 RPM
Non Raid because ASUS was crappy to choose an HM65 Chipset Other Info It's a Laptop. |
01 Jun 2010
|
#7 | | Windows 7 Home Premium x64 |
I have run a virus scan and the malware tool with nothing detected. I tried changing the registry value for PowerdownAfterShutdown to 1 with no luck. Also, disabled restart on recovery in system settings, no result.
Here is how the issue first started, taken from my previous thread that withered into obscurity: http://www.sevenforums.com/crashes-d...-shutdown.html Quote: Disabling sleep, hybrid sleep and hibernation has resulted in the computer restarting a few seconds after Shutdown. Previously, sleep worked correctly until the computer was revived, at which time there would be black screen, fans full blast and no POST. Hold power button to power off, then powering on would resume from sleep as normal. If hibernation was allowed, the computer would not properly detect my raid0 boot drive and another hard restart was required. Thank to any/all for the help | My System Specs | | OS Windows 7 Home Premium x64 CPU Intel Core i7 920 Motherboard Gigabyte EX58-UD3R Memory 3 x 2GB CORSAIR XMS3 DD3 1600 Hard Drives 2 x 30GB OCZ Vertex SSD, Raid 0 |
01 Jun 2010
|
#8 | | Windows 7 Ultimate x64, Mint 9 In the Crust |
Wait, disabled sleep and hibernation?
Try enabling those again (leave hybrid disabled) and just use shutdown and see what happens.
~Lordbob | My System Specs | | System Manufacturer/Model Number Hera OS Windows 7 Ultimate x64, Mint 9 CPU Intel i5-2500k Motherboard ASUS P8P67 Pro Memory 2x 4Gb Corsair VENGEANCE DDR3-1600 Graphics Card NVidia GeForce N260GTX Twin Frozr Sound Card Realtek HD OnBoard Audio Monitor(s) Displays ASUS 24" Monitor Screen Resolution 1920x1080 Keyboard Razer Tarantula Mouse Razer Lachesis PSU Cooler Master Real Power Pro 750W Case Cooler Master Haf 932 Cooling Fans Hard Drives G.SKILL Phoenix Series 60GB SATA II MLC Internal Solid State Drive (SSD)
SAMSUNG Spinpoint F3R 1TB 7200 RPM 32MB Cache SATA II Internet Speed not fast enough |
02 Jun 2010
|
#9 | | Windows 7 Home Premium x64 |
I reset the sleep settings to defaults and tried sleep and shutdown with both hybrid sleep enabled and disabled. Same result: sleep works until wake, where there is a black screen, fans and no post. Shutdown still results in restart within a few seconds.
When hybrid sleep is enabled, the hard restart restores the os session, when it's disabled it's treated like a system crash, as expected for this situation.
I have a suspicion this behavior is related to the ssd raid configuration, powered by the intel x58 express chip, though I am not sure why.. it is the only deviation to an otherwise standard build. | My System Specs | | OS Windows 7 Home Premium x64 CPU Intel Core i7 920 Motherboard Gigabyte EX58-UD3R Memory 3 x 2GB CORSAIR XMS3 DD3 1600 Hard Drives 2 x 30GB OCZ Vertex SSD, Raid 0 |
02 Jun 2010
|
#10 | | Windows 7 Ultimate x64, Mint 9 In the Crust |

Quote: Originally Posted by brotherjoseph I reset the sleep settings to defaults and tried sleep and shutdown with both hybrid sleep enabled and disabled. Same result: sleep works until wake, where there is a black screen, fans and no post. Shutdown still results in restart within a few seconds.
When hybrid sleep is enabled, the hard restart restores the os session, when it's disabled it's treated like a system crash, as expected for this situation.
I have a suspicion this behavior is related to the ssd raid configuration, powered by the intel x58 express chip, though I am not sure why.. it is the only deviation to an otherwise standard build. You may have to try disabling that, etc to see if it can work.
~Lordbob | My System Specs | | System Manufacturer/Model Number Hera OS Windows 7 Ultimate x64, Mint 9 CPU Intel i5-2500k Motherboard ASUS P8P67 Pro Memory 2x 4Gb Corsair VENGEANCE DDR3-1600 Graphics Card NVidia GeForce N260GTX Twin Frozr Sound Card Realtek HD OnBoard Audio Monitor(s) Displays ASUS 24" Monitor Screen Resolution 1920x1080 Keyboard Razer Tarantula Mouse Razer Lachesis PSU Cooler Master Real Power Pro 750W Case Cooler Master Haf 932 Cooling Fans Hard Drives G.SKILL Phoenix Series 60GB SATA II MLC Internal Solid State Drive (SSD)
SAMSUNG Spinpoint F3R 1TB 7200 RPM 32MB Cache SATA II Internet Speed not fast enough Computer restarts on shutdown problems? All times are GMT -5. The time now is 03:53 AM. | |