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Windows 7: Help How do I unlock a User Account

29 May 2010   #1
Diginellie

Windows 7
 
 
Help How do I unlock a User Account

I am running Windows 7 Home Premium. There are 2 User Accounts, both Administrator and neither has a password. Everything has been working perfectly for 5 months. This morning when the second user logged in the screen was locked. They were unable to do anything even turn off the computer. The pointer was frozen.

The other user is having no problems at all. Can the other user who is also an administrator fix this problem? I would very much appreciate any help you can offer.


My System SpecsSystem Spec
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29 May 2010   #2
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Does the problem still occur?

~Lordbob
My System SpecsSystem Spec
29 May 2010   #3
Diginellie

Windows 7
 
 

Yes - I would really appreciate any help

I should also add that I tried the Tute from Brink but I did not have a `Local Users and Groups Manager' available to me. That heading didn't exist on the menu.
My System SpecsSystem Spec
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29 May 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome

What happens if the user with the problem logs on in safe mode?
My System SpecsSystem Spec
29 May 2010   #5
Diginellie

Windows 7
 
 

OK I logged on in Safe Mode and the problem did not occur.
My System SpecsSystem Spec
29 May 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

OK Good, now we need to find out specifically what causes the problem

Try this exactly as written. Then tell me the exact results. We will get this solved.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

If after you do the clean boot the problem still exits, you can end the test and just report back to me
My System SpecsSystem Spec
01 Jun 2010   #7
Diginellie

Windows 7
 
 

Quote   Quote: Originally Posted by richc46 View Post
OK Good, now we need to find out specifically what causes the problem

Try this exactly as written. Then tell me the exact results. We will get this solved.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

If after you do the clean boot the problem still exits, you can end the test and just report back to me
OK so I tried this and then got stuck when after clicking the `Services' Tab there was no `hide all Microsoft services' on the list. So..... I decided to go back to the drawing board and think laterally.

I created a third user with a similar name to User 2 who was locked. I then set up User 3 with the Email a/c from User 2. (Windows Live Mail) Essentially I morphed User 2 into User 3. I then deleted User 2. He did lose his bookmarks but as he didn't have many this was no biggie. So far this is working well with no probs. I have no idea what caused the `frozen pointer' for User 2. I just hope it doesn't happen again.

So now I have built some new synapses in my brain I am free to go on with my own stuff. Thanks so much for your help and fast response
My System SpecsSystem Spec
01 Jun 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Quote   Quote: Originally Posted by Diginellie View Post
Quote   Quote: Originally Posted by richc46 View Post
OK Good, now we need to find out specifically what causes the problem

Try this exactly as written. Then tell me the exact results. We will get this solved.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

If after you do the clean boot the problem still exits, you can end the test and just report back to me
OK so I tried this and then got stuck when after clicking the `Services' Tab there was no `hide all Microsoft services' on the list. So..... I decided to go back to the drawing board and think laterally.

I created a third user with a similar name to User 2 who was locked. I then set up User 3 with the Email a/c from User 2. (Windows Live Mail) Essentially I morphed User 2 into User 3. I then deleted User 2. He did lose his bookmarks but as he didn't have many this was no biggie. So far this is working well with no probs. I have no idea what caused the `frozen pointer' for User 2. I just hope it doesn't happen again.

So now I have built some new synapses in my brain I am free to go on with my own stuff. Thanks so much for your help and fast response
Glad that it worked for you. Take care.
My System SpecsSystem Spec
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 Help How do I unlock a User Account




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