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Windows 7: need help urgently!


30 Jun 2010   #1

windows 7 enterprise
 
 
need help urgently!

Hi guys,

I've got a 32 bit version on windows 7 enterprise edition on my dell studio laptop. Last night I was playing NFS undercover and whilst the game was still running shut the screen sending the computer into hibernate mode. This morning, when i opened my laptop it started as usual, then crashed without notification and restarted on its own. After the restart, I came to the login screen where in I entered my user credentials and all i can then see was "Welcome" with the waiting icon. I've tried leaving it for good 30 minutes but it doesnt help.

I did a forceful shut down and tried to restart in safe mode (both with and without CMD) in order to shut it down properly but without any luck. It displayed the "shutting down" message and didnt do anything.

I'm stuck and its not even my laptop (given by my company) so i need to fix this issue quickly! Please help!!

cheers

My System SpecsSystem Spec
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30 Jun 2010   #2

MS Windows 7 Home Premium 64-bit
 
 
Hello

Welcome,jaded.
Although I don't think I can assist,I'm quite sure someone will be along shortly.
There are a lot of extremely knowledgable people here that will be more than glad to help.
My System SpecsSystem Spec
30 Jun 2010   #3

MS Windows 7 Home Premium 64-bit
 
 

You might want to fill out as much in system specs as you can.Go under User CP at the top of the page.It will help with diagnosing your problem.
My System SpecsSystem Spec
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30 Jun 2010   #4

Windows 8 Pro
 
 

Do you have a Windows disc?

I would maybe start looking into a repair install. This only reinstalls Windows files, so your data should be safe.

Repair Install
My System SpecsSystem Spec
30 Jun 2010   #5

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Where did you buy your copy of Windows 7 Enterprise from.
My System SpecsSystem Spec
30 Jun 2010   #6

Dual-boot: Windows 7 HP 32-bit SP1 & Windows XP Pro 32-bit SP2.
 
 

It looks like that you I will have to do a repair install, as it has corrupted something.
My System SpecsSystem Spec
30 Jun 2010   #7

Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10
 
 

While I do believe you'll end up needing to do a repair installation you might wish to try to boot it into Safe Mode, if you are not familiar with this you simply need to hit f8 repeatedly when it gets to the initial screen with the DELL logo and prior to the Windows 7 splash screen. If you can get it into Safe Mode w/o issue you might be able to try a Restore System to Previous time by going to Backup Restore and choose a date 2 days or so and see if this sets things right, there have been quite a few updates and it is quite possible one of these is the issue.
My System SpecsSystem Spec
30 Jun 2010   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I doubt jaded has any discs with this machine as it appears to be a company laptop. As he/she says "I'm stuck and its not even my laptop (given by my company) so i need to fix this issue quickly" He probably has not got the right permissions to delve too far into the system even if he could get in an it appears he can't!
I think the only thing to be done is to come clean and report it back to his company!
My System SpecsSystem Spec
30 Jun 2010   #9

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Given that it's a company-provided computer, your best bet is to take it to the IT folks at the company and see what they will do.

My guess is that they are likely to "reimage" it, thus wiping out all your files and data.
My System SpecsSystem Spec
30 Jun 2010   #10

Windows 8 Pro
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
I doubt jaded has any discs with this machine as it appears to be a company laptop. As he/she says "I'm stuck and its not even my laptop (given by my company) so i need to fix this issue quickly" He probably has not got the right permissions to delve too far into the system even if he could get in an it appears he can't!
I think the only thing to be done is to come clean and report it back to his company!
Hopefully there's a Windows disc laying around the office somewhere.

You could come clean (which most boss's will respect) and just explain the situation. You shut the lid while it was powering down and the install got corrupted. It's still better than having to explain a virus or trojan due to using the computer against company regulations.
My System SpecsSystem Spec
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