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Windows 7: Cant start Win7, user account deleted?


06 Jul 2010   #1

Windows 7 Ultimate x64
 
 
Cant start Win7, user account deleted?

Hey guys,

My brothers laptop has apparently deleted his user account and so he cannot start it up? Im not sure about the details tbh, hes running Windows 7 on a Dell laptop and he still has the installation disc and stuff. All hes told me is that his account has been deleted and so he cant start it in normal or safe mode.

Any ideas anyone?

Thanks


My System SpecsSystem Spec
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06 Jul 2010   #2

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

When logging on try typing in "Administrator" with no password and see if he can log in that way, if yes you can then make a new account.


Steve
My System SpecsSystem Spec
06 Jul 2010   #3

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Press the F8 key repeatedly at boot up or use the Startup disk. Try a System Restore.

System Recovery Options

System Restore
My System SpecsSystem Spec
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06 Jul 2010   #4

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by steve-pressman View Post
When logging on try typing in "Administrator" with no password and see if he can log in that way, if yes you can then make a new account.


Steve
How would I go about doing this? Sorry I havent used Windows in 6 months so I cant remember too much. As far as I was aware you just get the user icons and you cant type a username in?
My System SpecsSystem Spec
06 Jul 2010   #5

Windows 8 Core X64
 
 

What is the EXACT error message he is getting? Most likely the account is still there and one or more registry entries has been messed up that point to it. The EXACT error message would help identify the problem.

System Restore as theog suggested should fix this.
My System SpecsSystem Spec
06 Jul 2010   #6
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello Exodus.



Have a look at the tutorial at the link below to see it'll help; it's a long shot but keep us informed.


Password Reset : Using System Restore in Windows 7
My System SpecsSystem Spec
06 Jul 2010   #7

Windows 7 Ultimate x64
 
 

If it was me I wouldve made note of the error message received and Google'd but some people arent so computer savvy
He just told me it was something to do with system32 but he couldnt get the error message to come up again

Ill try a system restore, thanks. Would the start-up repair thing work in this case?
My System SpecsSystem Spec
07 Jul 2010   #8
Microsoft MVP

 

Use Startup Repair if Windows 7 will not boot: Startup Repair

System REstore is automated in Startup Repair if it needs to be run, or it can be run from the Recovery Tools list on the Repair CD or Windows 7 DVD REpair console. Repair CD - System Repair Disk

System Repair Disc - Create
My System SpecsSystem Spec
08 Jul 2010   #9

Windows 7 Ultimate x64
 
 

OK then, ive had a look at the computer myself.
When I try to boot it says that the Desktop cannot be found and wont log in.
In safe mode it says the Desktop cannot be found but the computer can still be used, theres just nothing on the desktop.
There are no system restore points and the start-up repair tool says there are no problems either.

Im not sure what else there is to do or try?
My System SpecsSystem Spec
08 Jul 2010   #10

Windows 7 Home Premium x64
 
 

Can you use Safe Mode to look in the C:\Users folder, and see if the missing account is still listed there?
My System SpecsSystem Spec
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 Cant start Win7, user account deleted?




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