Hey guys,
My brothers laptop has apparently deleted his user account and so he cannot start it up? Im not sure about the details tbh, hes running Windows 7 on a Dell laptop and he still has the installation disc and stuff. All hes told me is that his account has been deleted and so he cant start it in normal or safe mode.
Any ideas anyone?
Thanks
When logging on try typing in "Administrator" with no password and see if he can log in that way, if yes you can then make a new account.
Steve
Press the F8 key repeatedly at boot up or use the Startup disk. Try a System Restore.
System Recovery Options
System Restore
What is the EXACT error message he is getting? Most likely the account is still there and one or more registry entries has been messed up that point to it. The EXACT error message would help identify the problem.
System Restore as theog suggested should fix this.
Hello Exodus.
Have a look at the tutorial at the link below to see it'll help; it's a long shot but keep us informed.
Password Reset : Using System Restore in Windows 7
If it was me I wouldve made note of the error message received and Google'd but some people arent so computer savvy
He just told me it was something to do with system32 but he couldnt get the error message to come up again
Ill try a system restore, thanks. Would the start-up repair thing work in this case?
Use Startup Repair if Windows 7 will not boot: Startup Repair
System REstore is automated in Startup Repair if it needs to be run, or it can be run from the Recovery Tools list on the Repair CD or Win7 DVD REpair console. Repair CD - System Repair Disk
System Repair Disc - Create
OK then, ive had a look at the computer myself.
When I try to boot it says that the Desktop cannot be found and wont log in.
In safe mode it says the Desktop cannot be found but the computer can still be used, theres just nothing on the desktop.
There are no system restore points and the start-up repair tool says there are no problems either.
Im not sure what else there is to do or try?
Can you use Safe Mode to look in the C:\Users folder, and see if the missing account is still listed there?
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