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Windows 7: Sleep/Suspend Results in, no Resume


14 Jul 2010   #1

Windows 7
 
 
Sleep/Suspend Results in, no Resume

Hello,

I am having issues with the windows sleep/suspend option. When i put the computer (desktop) into sleep/suspend state (HDD light is fully emitting), it powers down as it should saving power. But when i turn the PC back on using the power button, the computer fails to resume, at this point i can hear the HDD turning on but no HDD busy light (as it should). So basically it is appears to be frozen, nothing happens on screen.

Ran powercfg -energy in command prompt, got these results:


USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_27C9
Host Controller Location PCI bus 0, device 29, function 1
Device ID USB\VID_0C45&PID_9924
Port Path 2

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_27C8
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_27C8
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_27C9
Host Controller Location PCI bus 0, device 29, function 1
Device ID USB\VID_8086&PID_27C9
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_27C8
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_1241&PID_1503
Port Path 1

Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group 0
Index 0

Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group 0
Index 1


Note the 4 USB devices detected are only the USB keyboard and mouse i have only plugged in (back of PC).
I have unplugged all the devices in the USB ports, and used PS/2 keyboard and mouse, still doesn't want to wake (ACPI state S3), this time no USB errors in the report only the ACPI_PSD which i am not sure about (installed latest firmware in BIOS)
Cleared the RTC RAM, and changed the 3 pin USB wake up jumpers (+5V and +5VSB) both tried.

I have been using ACPI S1 (POS) only, which is a bit more reliable, most of the times it resumes back to the desktop so far (have tried both usb keyboard and mouse & PS/2 in S1 state, resumes fine). But i would like to use S3 state, because it once used to work before.

Upgraded to the latest chipset package from Intel (G31) version V9.1.1.1025. before i was using V9.1.1.1014 from the ASUS support & download section. Still fails to resume/wake with the newer version of chipset drivers, on the S3 state.

The problem is occurring on the P5KPL-CM mainboard

I have put the PC to sleep on Windows 7 32-bit, Windows 7 64-bit & Ubuntu, with the same results.

Might be a HDD problem recovering from sleep mode. I am not sure.

It might be the HDD, I have ran Estool from the Samsung website SAMSUNG Hard Disk Drive - support - utilities
Had to use this tool to diagnose this problem with the HDD and found a few bad sectors (I think it was caused by the sleep/resume issue, required to shutdown the PC & reboot mangled things), did a 0 pass wipe of the partition that had the known problems. Fixed these issues no bad sectors but also reported some type of RAM error in one of the tests:
HDD = Samsung HD642JJ ATA

RAM Verify Test

Service Code => AJ41 RAM error

Is this related to the HDD?


Any advice or suggestions would be appreciated.

My System SpecsSystem Spec
.

14 Jul 2010   #2

Windows 7 Home Ultimate 64-Bit, Ubuntu 10.04 Lucid Lynx, Windows XP
 
 

Hi and welcome to Sevenforums.

Your problem could be the drive so let's take a look at the HDD before anything else. If your drive is failing, that's something you'll want to address ASAP. One way to check the health of your HDD is to install Active@ Hard Disk Monitor. Why do you try this first and make sure your disc is healthy. We can go from there.

Active@ Hard Disk Monitor. Download FREE & PRO versions. SMART monitoring software
My System SpecsSystem Spec
14 Jul 2010   #3

Windows 7 Home Ultimate 64-Bit, Ubuntu 10.04 Lucid Lynx, Windows XP
 
 

Maybe you should also run a memory diagnostic. This can be done from the BIOS at boot up. I suggest that you check the HDD's health and then restart your computer and run a memory diagnostic... Then we'll go from there.

best,
Eamon
My System SpecsSystem Spec
.


15 Jul 2010   #4

Windows 7
 
 

Hi,

installed an opened Active@ Hard Disk Monitor, upon opening it in the bottom left hand corner it Health Status: OK 88%

http://img197.imageshack.us/img197/70/activehdd.png

Selected "scan disk" as well, checked block size 64KB (128 sectors) all blocks were green

I also sometimes use Hard Disk Sentinel, so i checked the S.M.A.R.T. tab to see whether the results were the same:

http://img36.imageshack.us/img36/727/sentinelhdd.png

the 88% seems to be consistent with both in the Spin Up Time.

Also did a memtest86+ V4.00, for a bit over 6 hours. No errors found
And the BIOS short memory test as well, seems fime.
My System SpecsSystem Spec
15 Jul 2010   #5

Windows 7 Home Ultimate 64-Bit, Ubuntu 10.04 Lucid Lynx, Windows XP
 
 

Have you added any new hardware recently? Have you recently upgraded or done a clean install of Windows 7 on a rig that was running a previous version of Windows?
My System SpecsSystem Spec
16 Jul 2010   #6

Windows 7
 
 

i have purchased a new usb keyboard and usb mouse recently, but i am pretty sure that i have had the problem longer and just ignored it and thought it was just a one off thing. But no added hardware before.

i plugged in a different HDD from a different PC and made a new partition big enough to put windows 7 x86 on it, fresh install, and fails to wake exact same results happen, no HDD light. But i can hear it turn on and spin. damn

Perhaps it could be the BIOS, i have the latest installed BIOS 0608, i could downgrade to 0602, since it could be the problem
My System SpecsSystem Spec
19 Jul 2010   #7

Windows 7
 
 

I have fixed the sleep error. I just downgraded the BIOS ROM to a lower version (0602) once the BIOS was flashed i tried again to see if it resolved the problem which it hadn't. Then i decided to put the BIOS version 0608 back on since there wasn't much point having a lower version there.
Rebooted and clicked the sleep button, waited, then HDD light came on resumed! YAY.

Seems strange that it was the BIOS firmware or something needed complete removing for this to work.

*Edit*
Another reason for why the PC had a resume problem was the Boot Device Priority, tinkered around the orders of it till one that functioned
Boot order
1. HDD
2. Removable Device <-- i think this is the mouse, doesn't detect this in the USB section in the BIOS
3. CD-Drive
My System SpecsSystem Spec
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 Sleep/Suspend Results in, no Resume




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