Windows 7: Touchpad not working

A friend asked me to look at his Toshiba Satellite Pro Laptop as he thinks he has had some sort of infection.

The only thing i can find wrong is the Touch-pad is not working. Plugin Mouse is fine.
All that is showing in Device Manager is:

Mice and other pointing devices
- HID-compliant Mouse
- Unknown Device

I have downloaded both Synaptics & Alps Drivers from the Toshiba site, these did not seem to have any effect.

Looking about the Forums, i found out about Enabling/Disabling Touchpads...

No actual switch i can find....BUT the major problem is it will not let me into Control Panel--->Mouse ....just get an error box with no error showing

Also tried using the Command prompt with CONTROL MOUSE (or) MAIN.CPL but still no good



Any help would be welcome, Thanks

Try hitting Fn + F9

It brought up the little icons at the top of the screen, but done nothing

It is very odd, but i thought it would let me into the Mouse through Control Panel. Would even help if i could read the Error message that pops up, but all it shows, is a red circle with white cross in it

Click start > type event viewer


Under "Windows Logs" look for any error messages

Click on START> type devmgmt.msc

Now in the Device Manager, click on the + sign next to Mice and other pointing devices. Right click on each device listed under "Mice and other pointing devices" and Uninstall ALL the MOUSE Devices you see listed there..

Re-install the drivers you previously downloaded

Re-boot the computer

OK to your next post, under Event Viewer---->Window Logs i have 5 sub-folders

Application (number of Events 1,706)
Security (911)
Setup (154)
System (5,039)
Forwarded Events

-------------------------------------------------


Will try your next reply now

Many Thanks for the help, back in a bit

I only have 2 listed in there:

- HID-compliant Mouse
- Unknown Device

if i Uninstall the HID-compliant Mouse i have no control over the cursor

The other is ok to Uninstall though

Had a go anyway, still nothing

Something interesting..... i just rebooted and used F8

Went into Repair your Computer......NOT the pad is working.....which leads me to think it is switched off in Control Panel....BUT of course i can not get into the Mouse folder there

Wait, the pad works in the repair screen?

Yes, i thought i would have a look and see.

I get to the system recovery options screen, and the mouse works fine in there