Help & Support not working

Good afternoon,

One more problems with my Windows. Help & Support not working. When I select H&S button in start menu- usually I see the CHM viewer with notification "H&S not supported by this version of Windows". But sometimes it open some randomized chapter of Help.
I checked the C://Windows /Help folder. There are 47.5 Mb, 30 folders, 348 files inside. Some of these files have .chm format and I can open it manually.
Do you have any ideas, except of reinstallation, SFC, repairing with inst.disk? Which service responsible for Help in Windows 7?
I can attach screenshots, but only on Russian language...

Thanks in advance,
Oleg

What version of Windows 7 do you have?

- Starter
- Home Starter
- Home Premium
- Professional
- Enterprise
- Ultimate
- Eternity

windowsapple,

Thanks for your attention. I have Windows 7 Ultimate (7600, Russian). So I think Help&Support should be available. In other things my Windows works perfectly, so I don't want to reinstall it.

Thanks in advance,

A Guy said:

See if it works normally using Win + F1 keys (Win = Windows key). If not, suggest running System File Checker...
A Guy

Thanks for your suggestions. Win+F1 working, but abnormal. Help window opens, but at the random page, no pictures and at the top I can see word "_elburer_" or something like this...
Question about SFC command- is it keep customization of Windows (passwords, fingerprints, accounts, themes) and Windows registration (licence)?

Thanks,

You may need to download and install the correct version of winhlp32.exe. See this MS support page.

I cannot open Help files that require the Windows Help (WinHlp32.exe) program