Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Help & Support not working

16 Jul 2010   #1
DPH159

Windows 7 (32bit)
 
 
Help & Support not working

Good afternoon,

One more problems with my Windows. Help & Support not working. When I select H&S button in start menu- usually I see the CHM viewer with notification "H&S not supported by this version of Windows". But sometimes it open some randomized chapter of Help.
I checked the C://Windows /Help folder. There are 47.5 Mb, 30 folders, 348 files inside. Some of these files have .chm format and I can open it manually.
Do you have any ideas, except of reinstallation, SFC, repairing with inst.disk? Which service responsible for Help in Windows 7?
I can attach screenshots, but only on Russian language...

Thanks in advance,
Oleg


My System SpecsSystem Spec
.
16 Jul 2010   #2
windowsapple

Mc Donald OS Version Beta
 
 

What version of Windows 7 do you have?

- Starter
- Home Starter
- Home Premium
- Professional
- Enterprise
- Ultimate
- Eternity
My System SpecsSystem Spec
18 Jul 2010   #3
DPH159

Windows 7 (32bit)
 
 

windowsapple,

Thanks for your attention. I have Windows 7 Ultimate (7600, Russian). So I think Help&Support should be available. In other things my Windows works perfectly, so I don't want to reinstall it.

Thanks in advance,
My System SpecsSystem Spec
.

19 Jul 2010   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

See if it works normally using Win + F1 keys (Win = Windows key). If not, suggest running System File Checker:

SFC /SCANNOW Command - System File Checker

A Guy
My System SpecsSystem Spec
19 Jul 2010   #5
DPH159

Windows 7 (32bit)
 
 

Quote   Quote: Originally Posted by A Guy View Post
See if it works normally using Win + F1 keys (Win = Windows key). If not, suggest running System File Checker...
A Guy
Thanks for your suggestions. Win+F1 working, but abnormal. Help window opens, but at the random page, no pictures and at the top I can see word "_elburer_" or something like this...
Question about SFC command- is it keep customization of Windows (passwords, fingerprints, accounts, themes) and Windows registration (licence)?

Thanks,
My System SpecsSystem Spec
19 Jul 2010   #6
severedsolo

Windows 7 Ultimate X64 SP1
 
 

take a look here: Help and Support utility in Windows 7 incorrectly displayed see if its relevant, it seems to be almost identical to what your describing.
My System SpecsSystem Spec
19 Jul 2010   #7
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by DPH159 View Post
Question about SFC command- is it keep customization of Windows (passwords, fingerprints, accounts, themes) and Windows registration (licence)?

Thanks,
Looks like severedsolo has found the answer, but as far as questions you asked, you would loose custom themes as you would have to repatch your system, but they themes would still be on your system. The rest would not be changed. A Guy
My System SpecsSystem Spec
19 Jul 2010   #8
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

You may need to download and install the correct version of winhlp32.exe. See this MS support page.

I cannot open Help files that require the Windows Help (WinHlp32.exe) program
My System SpecsSystem Spec
20 Jul 2010   #9
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Severdsolo and Bill2, I'd rep you both, but must spread some around (and I've been accused of spreading something in the past )

A Guy
My System SpecsSystem Spec
20 Jul 2010   #10
DPH159

Windows 7 (32bit)
 
 

Thanks a lot for all answers!!!
Yes, it looks similar! I have on-board bluetooth adapter. I will check registry today and will update you tomorrow. I hope it should help me...
Oleg
My System SpecsSystem Spec
Reply

 Help & Support not working




Thread Tools




Similar help and support threads
Thread Forum
keyboard not working on windows help and support popping
Dears Please assist on how to overcome with the issue of auto pop up of window's help and support. The moment this pop up appears key pads works as shortcut keys rather normal. E.g. if I type "r" run command happens and run Window opens. Similarly on pressing "L" key window's gets locked. And...
General Discussion
Working w/ IT support contractor-Win 7 s/w & w/c is not...?
Hello all. I am new here. I am an Australian male, stuck in East Asia, & swamped by the demands of hardware, software, paper & digital file overhaul. The aim has been simple enough--good, solid personal management. But the execution, well... As they say, "if only I'd known before I began...
General Discussion
Intel 4 Chipset not working...Does not support my version of windows.
Hello Everyone. I'm new here, and I've been trying at this "Graphics" stuff for about a week now, reading forum after forum, and visiting link after link. I wanted to play a game, but the OpenGL was only version 1.4, and required 2.0 . After tons of research, I realized that I needed to update my...
Graphic Cards
Help & Support Stopped Working!
This is the second major issue with WIN& Pro. First my management console stopped working. A member created a shortcut to allow me to open up the console. Now my Help & Support opens from the start menu but when a search help finds the topic but it opens then states it has stopped working! ...
General Discussion
AMD Working on DirectX 11 Support
As some of you already know, Microsoft is expected to jump over the DirectX 10.1 API, and to release the DirectX 11 instead. This has put quite some pressure on graphics manufacturers NVIDIA and AMD, as they need to prepare their hardware for the upcoming graphics interface. Also, AMD's DirectX...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:19.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App