Quote: Originally Posted by nat
hi,mellon head! Thanks a lot for the info. I'd contacted HP. I'm just curious, why do they advised to restore the laptop back to factory settings before sending it to them for repair ? Does it solve the problem ?
Hi nat. It usually doesn't solve the problem, it's just a convenience for their techs. When it's restored to factory condition and they try to fix it, they don't have to deal with any software or settings that they don't understand, or haven't used before. It just makes the repair go more smoothly because everything is set to the defaults they ship with.
Another question: if the GPU dies, does it make the laptop unusable ?
Usually, yes. The GPU is actually the chip that controls the video output. No GPU = No picture. It may be that just your LCD screen is on the fritz. I don't know if you've tried to plug into an external monitor to see if the graphics problem happens there, but if you were able to get a good picture on a regular monitor, I would think that your LCD was messed up.
One thing. Make sure that you back up your hard drive in the laptop before you send it in. They're asking you to restore it to factory condition, and that usually means that you'll have to reinstall Windows from your System Restore Setup disks. They also may "restore" the hard drive by wiping it. Either way, I wouldn't expect your data to be safe and still in place when you get it back. Just a heads up on that one.
Good luck with it, and post back to let us know how it goes.