| Windows 7: My graphics card driver keeps failing (GeForce 9500GT) |
16 Aug 2010
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| | Windows 7 Ultimate 64bit with XP Mode 23 posts Mesquite, Texas |
My graphics card driver keeps failing (GeForce 9500GT) I have been having more and more problems with windows lately, but this one is just too much. My screens will randomly turn off and back on. Then I see the little message saying that my graphics card driver has failed and recovered. I don't really game on my computer. Just a few emulators here and there. This keeps happening when I am listening to music. I use gforce which is a visualizer for windows media player. It will randomly slow down and then blink once or twice. I am still having major problems with the windows media department. Both Windows Media Player and Media Center will take up atleast 50% of my cpu at a time. I solved it once, but the problem is back with that one. I have been forced to use itunes while I'm using the computer and listening to music. Media Center will hang up all the time. I just want to make sure my graphics card isn't going out. Its not very old. A permanent solution to the cpu usage problem would be wonderful as well. Thanks in advanced! -Kevin
BTW: I updated to the newest driver as soon as I noticed it and that fixed it for about a week. | My System Specs |
| System Manufacturer/Model Number Dell Xps 410 OS Windows 7 Ultimate 64bit with XP Mode CPU Intel Core 2 Duo 1.86ghz and 1066 FSB Motherboard Intel P965 Express Chipset Memory 5gb PC5400 DDR2 667mhz Graphics Card Evga Nvidia Geforce 9500GT 1gb Sound Card Integrated 7.1 Channel Sigmatel 9227 Monitor(s) Displays 22 inch Dell Lcd and 19 inch TruTech Lcd Tv Screen Resolution 1680 x 1050 on 22 inch and 1280 x 1024 on 19 inch Keyboard Dell Premium Wired Multimedia Keyboard Mouse Dell Premium Mouse PSU Stock 375 Watt Power Supply Case Stock Dell Xps 410 Case Cooling Stock Dell Xps 410 Cooling System Hard Drives 2 500gb Seagate Barracuda Sata 2 drives 7200RPM Internet Speed D-Link DWA-552 Xtreme N Adapter Other Info Printer: HP Photosmart C4480 |
17 Aug 2010
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| | Windows 7 64 Bit Home Premium SP1 4,145 posts In The Woods |
What you are experiencing is a TDR event (Timeout Detection & Recovery). There are many causes of these events, mostly hardware related. Please read my checklist below and see if you can diagnose your particular cause.
A couple of things jump out immediately. Your specs say you have 5GB of RAM, an odd number. That suggests that you added some RAM at some point. Mismatched or failing RAM modules can cause TDRs. You might want to test those sticks one at a time in Slot 1 before anything else. RAM problems can explain some of your other issues too.
Looking at some of your other posts I see you are running dual monitors also. This could be exposing a defect in your 9500GT that is triggering the TDRs. You should test with only one monitor attached to see if this is the case.
You are running lots of stuff on that box, so I would be as deliberate as possible in doing the diagnostic work.
******* "Display driver xxxxx stopped responding and was recovered" Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in Windows 7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected. The solution is in the: why? There is no one-size-fits-all solution to TDR errors. But the problem is usually found in the local environment (your computer). Finding the cause is a matter of checking every possible cause and uncovering the culprit through a simple process of elimination. By methodically running down a checklist of diagnostic procedures you should be able to find the cause and can correct it. There are numerous reports of hardware solutions to TDR's. The most common are: - Poor Cooling
- Problems with the power supply
- Overclocking Issues
- Bad System memory or incorrect memory timings
- Defective PC Components
The order you do the diagnostics is not all that important. My personal strategy is to do the cheap & easy stuff first, the cheap & harder stuff next, and then the stuff that costs last. But whatever order you do it in you need to check or confirm the following: SOFTWARE Poorly written software and games will cause TDRs. But if this were the case it would affect lots of people, not just a few. Check the game's website & forums for patches and tips. See if other people in the forums are having the same problem and if they were able to solve it and how. You could also be asking too much of your video card. Check to see if your video card is tested and recommended for the game/program. Test the game at reduced settings. WHAT ACTIONS CAUSE THE PROBLEM It helps if you can isolate the actions that trigger the TDR. Most often it will be an application using 3D graphics. But if the incidents occur constantly it would point more towards defective hardware. If it happens more specifically (just when running Game X) it points towards overheating, settings, software, or driver issues. GENERAL SYSTEM PERFORMANCE You need to eliminate the possibility that your computer has a global problem. You can use a program like Prime95 to stress test your system. http://www.mersenne.org/freesoft/ You can run the "Stress Test" for a few hours or overnight. This will not tell you what the problem is, but it is helpful to uncover any issues your system has with instability and cooling. OVERHEATING Running a video intensive game for hours can generate some serious heat and overheating will cause video errors. You can check your temps by looking at your BIOS readings or use a free program like Speedfan SpeedFan - Access temperature sensor in your computer . A real easy test is to just pull the side panel(s) off your case (You can also blow a house fan directly into the open case) and see if the problem goes away or gets better. If it does then the issue is definitely overheating. If you are overheating you need to look at installing some cooling upgrades. You want to look at ventilating the case (more or bigger fans), Upgrade your case to a larger gaming case (lots of fans, water-cooling), etc. There are free utilities like BurninTest PassMark BurnInTest software - PC Reliability and Load Testing that you can use to test your system's cooling capability. Caution is recommended using these types of programs. VIDEO DRIVERS Bad drivers happen and they can get corrupted. Before installing or reinstalling any video drivers first completely uninstall all video software and the drivers. (Some people say to run a cleaner program from safe mode, some say this is unnecessary). Never rely on the driver package to overwrite the old drivers. Also: Delete the video driver folder (ex: C:\NVIDIA) in Windows Explorer (or windows may install the same drivers again!). After uninstalling the old drivers and rebooting Windows 7 will install it's own WDDM 1.1 driver. Check for the video problem while using the generic Windows driver. You can then install the latest drivers for your card (or try older drivers). See This Tutorial: Installing and updating drivers in 7 DEVICE MANAGER Look in Device Manager and make sure there are no problem devices (yellow ! icon). Correct these by loading the correct drivers or disable the problem device and see if the video problem goes away. POOR CONNECTIONS Reseat video card and memory modules. Make sure the contacts are clean. Check all the electrical connections. CHECK YOUR MOTHERBOARD VOLTAGES In BIOS, check the listed voltages against the manufacturer recommended specs. Reset the voltages to factory defaults and see if the video problems disappear. MEMORY Memory errors can cause video problems. Run a program like Memtest86+ for at least 3 passes to see if there are any memory errors. Memtest86+ - Advanced Memory Diagnostic Tool . You can also test for a bad memory module by installing one stick and testing, and then switch it out for the next stick, etc. OVERCLOCKING Overclocking can be a trial and error process. The clocks and/or multipliers you set or change for CPU, Memory, or GPU could be unstable. Eliminate this as a possibility by resetting these to their defaults to see if that clears the video problems. The simplest way to do this is to "Restore Bios Defaults", or Clear CMOS. UNDERCLOCKING Some people have reported that by going into the video cards control panel and "down-clocking" the cards performance settings they were able to clear up the TDRs. Since Windows 7 does not seem to tolerate any hiccups in the GPU, this would allow you to run a poor perforning card in the Windows 7 enviroment.
So for instance, you could set the GPU clock from a 777 MHz factory setting to 750MHz, and the ram clock from a 1126MHz factory setting to 1050Mhz, or similar small change for your particular card. BIOS Check for and install an updated BIOS, particularly if it says the newer BIOS corrects memory errors or bug fixes. You could also try loading the BIOS defaults. While you are there, check the motherboard manufacturers forums to see if others are having issues with the same board. WINDOWS POWER MANAGEMENT Eliminate Power Management settings as a possible cause, especially if you are working with a laptop. These settings could be particularly important if the issue is in playing games. Go to Control Panel > Hardware & Sound > Power Options. Under "Select a Power Plan" you will find that "Balanced" is the default setting. At the bottom you will see a Down arrow next to "Show Additional Plans". Click that and select "High Performance". See if the TDR issue is affected. Alternately, you can click "Change Plan Settings" next to the "Balanced" plan and change the setting to "Never" put the computer to sleep (This is the default on a desktop) and/or change when the display is turned off as a test. POWER SUPPLY You need to know that your power supply is delivering sufficient power. Power supply problems are the most common cause of video problems, especially using high end cards. Check the power supply's amperage ratings. Be sure it has the ample amperage for your video card and the rest of the system. Test the supply with multimeter to measure for a steady 12v to the card's power connectors. (The only true way to test a power supply would be to use the very expensive diagnostic equipment used in labs). But for us regular folks: I tested my power supply by hooking up my multimeter to the PCI-E connectors that I was using to power my video card (I used a spare pair from the power supply to run the card while I was testing). I then observed the meter while I used the computer, first watching the voltage, then the amps, to see if there was any drop-off or erratic behavior while booting or using the computer. My readings were rock solid. So I declared my power supply good. Otherwise you need to replace the supply to eliminate this possibility. Or borrow one from another computer. VIDEO CARD I suspect that a video card must perform flawlessly to operate in a Windows 7 environment and run the most recent games. If you tried all the above diagnostics and no problems were found then that leaves you with only one possibility: a defective video card. Some brands have the problem more consistently than others. You could check their forums for clues. You could try your card in another computer running Windows 7 to see if the problem goes along with the card. You could try a different card in your computer. I bought an inexpensive card to use. My TDR's disappeared using a "lesser" card. Or borrow a card from another computer. Otherwise RMA or replace the card. TDR complaints have come from PC owners running virtually every PC configuration. They occur regardless of which video engine, manufacturer, driver, or system used. They are too numerous to write off as a random problem, but at the same time if people are getting their systems to run correctly using the same hardware and software that you are then it follows that your problem must be solvable. More Info Here: Timeout Detection and Recovery of GPUs through WDDM NVIDIA Statement on TDR Errors - NVIDIA Forums 27116: ATIKMDAG has stopped responding error message | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home Built - Jan 2013 OS Windows 7 64 Bit Home Premium SP1 CPU i7-3820 Motherboard Asus P9X79-PRO - Bios 3305 Memory GSkill F3-14900CL9Q - 16GB Graphics Card EVGA GeForce GTX660 - Driver 310.90 Sound Card On board Realtek ALC898 Monitor(s) Displays Acer S271HL Screen Resolution 1920 x 1080 Keyboard MS KC-0405 Mouse Intellimouse 5-button PSU Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic) Case Corsair Obsidian 550D Cooling Standard 3 120mm case fans, Cooler Master Hyper 212 EVO Hard Drives #1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black Internet Speed 25Mbits/Sec (on a good day) Antivirus Avast & Malwarebytes Browser Firefox Other Info Asus DVD - DRW-24B1ST 24X |
17 Aug 2010
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| | Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer 3,230 posts University of Kentucky |
I had the same stupid thing happen to with my video card/win 7 a long time ago. I bought a new card. However, you might try getting into your NVidia Control Panel and reduce the demand on the card. Switch performance for quality, etc. Try running your pc without the cover on the case (if it's heat related). My gut feeling is it's a problem with the card. Good luck! | My System Specs | | System Manufacturer/Model Number Dell and Custom OS Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer CPU System 1: i7 2600@3.4GHz, System 2: AMD FX-4100 Zambezi 3.6G Motherboard System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+ Memory System 1: 8GB System 2: 8GB Graphics Card System 1: ATI FirePro V4800 System 2: Radeon HD 6850 Sound Card System 1: onboard System 2: onboard Monitor(s) Displays System1: Viewsonic HDMI 24" Screen Resolution System 1: 1920x1080 System 2: 1920x1080 Case System 1: Dell System 2: Cooler Master Hard Drives System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s Internet Speed 10 MBPS My graphics card driver keeps failing (GeForce 9500GT) problems? All times are GMT -5. The time now is 08:52 PM. | |