I lost my Screen Resolution AND taskbar customize

I am at a loss for words. Nothing has changed (video card drivers). 1 day it was there. the next it stopped working. No windows updates happened between the time of working and not. If anyone has an idea of what internally altered itself please feel free to add useful comments. It's not the end of the world, but this shouldn't be messing up. And i can't use the customize taskbar thing anymore. I can't do system restore because they deleted the restore point that would have fixed this. and SFC /SCANNOW Command - System File Checker doesn't work.

HELP PLEASE!

Hi r2dizzle,

Have you access to the Internet? If so, I'd strongly recommend running a scan with Malwarebytes' Anti-Malware. I believe you've fallen victim to a malicious attack. If you can access the Internet normally, follow the below instructions.

I'd like to ask you to download and install an application known as Malwarebytes' Anti-Malware, as it will be a necessary tool for cleaning your system.

• Download Malwarebytes' Anti-Malware - Please use this link or the previous hyperlink (see above) to avoid downloading incorrect and potentially harmful software.

Please execute the following instructions:

• Double-click the 'mbam-setup.exe' file to install this application.
• Ensure a check mark is placed in the radio box next to 'Update Malwarebytes' Anti-Malware' and please also make sure that there is a check mark in the radio box next to 'Launch Malwarebytes' Anti-Malware'
• Click 'Finish'
  
  • Note: If an update is found, it will download and install the latest version. Please do not interrupt this process.
  
  
• Once the program has loaded, please ensure a check mark is placed in the radio box next to 'Perform Full Scan' (not Perform Quick Scan) and proceed by clicking on 'Scan'.
  
  • Note: The scan may take some time, so please be patient and wait for it to finish. Please stop all current downloads while your scan is in progress, as this may corrupt the results.
  
  
• When the scan is complete, click 'OK' and then click 'Show Results' to view the results.
• Make sure that everything is checked, and proceed by clicking 'Remove Selected'
• Once disinfection is completed, a log will open in Notepad and you may be prompted to restart your machine. If you are asked to restart, please do so.
  
  • Note: The log is automatically saved by Malwarebytes' Anti-Malware and can be viewed by clicking on the 'Logs' tab in the main interface.
  
  

If you cannot access the Internet normally, reboot your computer into Safe Mode With Networking and do the above instructions. To do this, restart your computer and when it's booting up, tap F8. Select Safe Mode With Networking from the Boot Menu.

After the scan has completed, post the log here.

Thanks,
Harvey Meale

Failed to fix my problem.
Malwarebytes' Anti-Malware 1.46
Malwarebytes

Database version: 4460

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

8/21/2010 8:02:46 PM
mbam-log-2010-08-21 (20-02-46).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|)
Objects scanned: 291672
Time elapsed: 42 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowCpl\1 (Malware.Trace) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
F:\System Volume Information\_restore{7FF5EE0E-DBBA-499C-8C69-11199328228A}\RP11\A0001182.exe (Trojan.Agent) -> No action taken.
F:\System Volume Information\_restore{7FF5EE0E-DBBA-499C-8C69-11199328228A}\RP11\A0001183.exe (Hacktool.Gen) -> No action taken.

Hi r2dizzle,

Can you please explain all symptoms of this infection in as much detail as possible?

Thanks,
Harvey Meale

what infection? i had access to it before. routine didn't change. i just lost the ability....

Tell me about the loss of ability. Your original post didn't really say what was wrong.

no screen resolution option, nor lower right taskbar customize access. There is pictures that speaks 1000 words more than i could.

When i right click > screen resolution> error. The lower right hand corner the customize option doesn't work.

Hi r2dizzle,

Are these the only obvious differences?

We'll give restarting Explorer a go. Open the Task Manager (Ctrl + Shift + Esc) and then navigate to the 'Processes' tab. Right click on 'Explorer.exe' and select 'End Process'. Then, in Task Manager, click on 'File' then 'New Task (Run...)' and then type in 'explorer.exe'. See if anything's changed.

Thanks,
Harvey Meale

failed. next option?