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Windows 7: BSOD at welcome screen, 5850 - please check my dmp file


19 Sep 2010   #1

Windows 7 Professional - 64 bit
 
 
BSOD at welcome screen, 5850 - please check my dmp file

Hi everyone. I am new here, but I heard good stuff about this forum so I thought I'd see if I can get some help.

I just bought a new desktop and put it together yesterday.
i5 760
Asus p7p55d Deluxe
XFX HD 5850
OCZ 700w
Corsair XMS3

It was working fine, got all the drivers loaded on it but then all of a sudden it started crashing at the welcome screen every time. I removed the drivers for the graphic card and it turns out that solved it. The BSOD shows it as atikmpag.sys, which obviously is the GPU drivers.

It runs just fine as long as the drivers are not installed, but as soon as I reinstall them it crashes. I am completely lost and I have tried everything I know... please help me. I don't know anything about DMP files and how to analyze it, so I really need some help.

It wouldn't let me upload the files as a .dmp extension, so I switched it to .doc, please go ahead and switch it back. I am very new to all this (as you can obviously tell) so please let me know what other info I can provide




Attached Files
File Type: doc 091910-25318-01.doc (269.3 KB, 23 views)
My System SpecsSystem Spec
.

19 Sep 2010   #2

Windows 7 Professional x64
 
 

Welcome to SF!

For future posts, please use the BSOD Posting Instructions sticky: http://www.sevenforums.com/crashes-d...tructions.html

Have you tried older versions of your ATI drivers? Download them here: Graphics Drivers & Software

Install this Realtek driver: Realtek

...Summary of the Dumps:
Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Sep 19 13:12:32.081 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:57.486
BugCheck 119, {1, 1a, 1f, 1e}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )
BUGCHECK_STR:  0x119
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
19 Sep 2010   #3

Windows 7 Professional - 64 bit
 
 

Thanks for the quick reply,

I did try older drivers and the same thing happened. I tried both 10.8 and 10.7.

I am gonna try the realtek driver and get right back.

edit: And thanks for the dmp guide, I will do that next time.
My System SpecsSystem Spec
.


19 Sep 2010   #4

Windows 7 Professional x64
 
 

Be sure to remove your graphics drivers completely before 'downgrading' to a lower version. I recommend Driver Sweeper.
My System SpecsSystem Spec
19 Sep 2010   #5

Windows 7 Professional - 64 bit
 
 

I tried adding the Realtek driver, but it did not help :/

Still running into the same problem.

I don't know if it is of importance, but I reinstalled Windows 7 just to see if it would have an impact earlier this morning (obviously it did not).

Any other ideas?
My System SpecsSystem Spec
19 Sep 2010   #6

Windows 7 Professional x64
 
 

I guess I recommend RMAing or returning the video card, and getting a replacement.
My System SpecsSystem Spec
19 Sep 2010   #7

Windows 7 Professional - 64 bit
 
 

So this is most likely a hardware problem then?

I was sort of convinced it was a software issue due to the driver problem. I don't really know much about this stuff though.

Crap :/

Oh well, thanks a lot though, I appreciate the help.
My System SpecsSystem Spec
19 Sep 2010   #8

Windows 7 Professional x64
 
 

You're welcome.

The BSOD is blaming the driver, because that is what was giving the last instructions before the crash. It can be a sign of either hardware or software, but if we eliminate the possibility of a driver issue, we are left with hardware.
My System SpecsSystem Spec
19 Sep 2010   #9

Windows 7 Professional - 64 bit
 
 

I see, so it would be able to run the generic drivers just fine even though it is a hardware issue?

You learn something new everyday :P
My System SpecsSystem Spec
19 Sep 2010   #10

Windows 7 Professional - 64 bit
 
 

Also, one last thing.
I was working on OC the CPU somewhat last night. I had some issues stabilizing it tho so I decided to reset it to factory defaults. Now, I didn't do anything crazy with the voltage or anything, but could that have had an impact as well?
My System SpecsSystem Spec
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 BSOD at welcome screen, 5850 - please check my dmp file




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