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Windows 7: ATI Radeon HD 5700 Update Error!

04 Oct 2010   #1

Windows 7 Home Premium 64bit.
 
 
ATI Radeon HD 5700 Update Error!

Hi Guys,
I needed to update my drivers for my video card which is an ATI Radeon HD 5700 so I went on their support site and download the latest drivers for my graphic card which I think it's the version: (10-9_vista64_win7_64_dd_ccc_enu). As soon as I installed the update, at the end of the proccess, it told me there was an error while updating but it doesn't tell what's the specific cause of that error. I will the report as an attachment but it doesn't tell that much. Here it is: Catalyst Report.docx Now, do you have an idea what is causing the error when I try to do an update?

Thanks,

Yannik

My Computer Specs:

Windows Version:
Windows 7 Home Premium

System type:
64-Bit Operating system

Processor version:
Intel Core (TM) i7 CPU 930 @ 2.80GHz 2.79GHz

Installed Memory (RAM):
6GB

Hard Drive Capacity:
1Tb

Video Card:
Graphics card manufacturer: ATI
Graphics Chipset: Radeon HD 5700 Series
Dedicated graphics memory: 1024 MB

Sound Card:
Manufacturer: Creative Sb-X-Fi
Version 1.10.13
DirectX Version: 10.0

Motherboard:
Manufacturer: Gigabyte
Model type: X58A-UD3R




My System SpecsSystem Spec
.

04 Oct 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

When there are problems installing new video drivers it is recommended to "clean install" them. This process helps to avoid conflicts when installing new drivers.

It is very important to follow proper procedure, as follows:
  • Go to the ATI website and download the most current known good driver and save it to an easy to find location.
  • Now go into Windows Explorer and in the C: drive find Program Files > ATI folder (inside will be Drivers > your driver version) and delete it (the whole folder).
  • Go into Start > Control Panel > Remove a Program and uninstall all programs for the video card. For ATI, select “ATI Catalyst Install Manager” and click on “Change”, then “Uninstall All Components”. Do not restart the computer at this time.
  • Run DriverSweeper http://downloads.guru3d.com/Guru3D--...%29_d1655.html to uninstall all video driver remnants.
  • Now restart the computer.
  • When it reaches the desktop Windows will find new hardware and will install it's own WDDM1.1 driver. Let it. You will be asked to restart. Do it.
  • Once back on the desktop you can now install the ATI driver package for your card.
More detailed info from AMD here: GPU-33: Graphics Driver Installation Instructions for Microsoft Windows 7


Hope that helps.
My System SpecsSystem Spec
04 Oct 2010   #3

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

My System SpecsSystem Spec
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04 Oct 2010   #4

Windows 7 Ultimate x64 SP1 | OSX Lion 10.7 x64
 
 

My successfull install report match yours (besides the 4850 video card IDs which are different). That may be a glitch in package installation, but way hard to identify. If in doubt, re-download and reinstall the package, that can help.
My System SpecsSystem Spec
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 ATI Radeon HD 5700 Update Error!




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