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Windows 7: Blue screen error because of graphics card driver problem


20 Nov 2010   #1

Andhra Pradesh
 
 
Blue screen error because of graphics card driver problem

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 117
BCP1: 87A80008
BCP2: 8DF2A8F2
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111810-13369-01.dmp
C:\Users\ESWAR\AppData\Local\Temp\WER-73195-0.sysdata.xml

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graphic card isHD-R4350





my dump file is up loaded





PLEASE ANY ONE GIVE ME SOLUTION FOR THIS ERROR

My System SpecsSystem Spec
.

20 Nov 2010   #2

64-bit Windows 8.1 Pro
 
 

We will need the actual .dmp files for analysis.. Please follow these directions...

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
20 Nov 2010   #3

Andhra Pradesh
 
 

please give me the solution
My System SpecsSystem Spec
.


20 Nov 2010   #4

64-bit Windows 8.1 Pro
 
 

Your .dmp file is blaming atikmpag.sys (your video card driver) as the cause of this crash.. Download and run DriverSweeper to completly remove your old driver, then download and install the latest driver available from ATIs' support site..

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {87a80008, 8df2a8f2, 0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+58f2 )

Followup: MachineOwner
---------
The following drivers are out of date and need to be updated...

Code:
8dfad000 8dff4f00   pvavsvid pvavsvid.sys Thu Apr 12 03:48:40 2007 (461DE458)
8ebb5000 8ebda000   Rt86win7 Rt86win7.sys Thu Feb 26 04:04:22 2009 (49A65B16)
95205000 95436180   RTKVHDA  RTKVHDA.sys  Tue Jan 13 06:14:10 2009 (496C7782)
8a201000 8a368600   ZS211    ZS211.sys    Wed Dec 12 21:17:56 2007 (47609654)
My System SpecsSystem Spec
20 Nov 2010   #5

Andhra Pradesh
 
 

i did wat u explained above


it repeat the same problem


Attached Files
File Type: rar 112110-19858-01.rar (22.4 KB, 16 views)
My System SpecsSystem Spec
21 Nov 2010   #6

64-bit Windows 8.1 Pro
 
 

Your new .dmp file is blaming avipbb.sys ( Avira antivirus ) Remove Avira with this tool and install Microsoft Security Essentials.

Avira removal tool

Microsoft Security Essentials

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 8d8a4e37, 9b497478, 0}

Probably caused by : avipbb.sys ( avipbb+3e37 )

Followup: MachineOwner
---------
You still have the same out of date drivers ...

Code:
8dfad000 8dff4f00   pvavsvid pvavsvid.sys Thu Apr 12 03:48:40 2007 (461DE458)
8ebb5000 8ebda000   Rt86win7 Rt86win7.sys Thu Feb 26 04:04:22 2009 (49A65B16)
95205000 95436180   RTKVHDA  RTKVHDA.sys  Tue Jan 13 06:14:10 2009 (496C7782)
8a201000 8a368600   ZS211    ZS211.sys    Wed Dec 12 21:17:56 2007 (47609654)
My System SpecsSystem Spec
Reply

 Blue screen error because of graphics card driver problem




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