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Windows 7: Notebook grahics

08 Jan 2011   #1
xxxdannyxxx

Windows 7 Home Premium x64 SP1
 
 
Notebook grahics

Hello guys

Im having some problems with my notebook and im not sure whats going on. Over the past couple of months when playing games the graphics have begun to stutter and even stall. I know nothing about graphics cards and alike and have posted beford but we never got to the bottom of it. Im sure my drivers need updating but anthing i download from ati i get the message incompatible with your graphics contact your notebook manufacturer for an update but acer still have the 2009 driver im using on their site.Its got that bad i installed doom 3 from 10 years ago and even that was laggy. I know its not a brilliant spec machine but it should run that surely.

Any help much appreciated

Thankyou


My System SpecsSystem Spec
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08 Jan 2011   #2
Tepid

Win 7 Ultimate 32bit
 
 

Try this?

ATI Catalyst
My System SpecsSystem Spec
08 Jan 2011   #3
xxxdannyxxx

Windows 7 Home Premium x64 SP1
 
 

Thanks Tepid

Just before i try and install that it came up as 32bit im using 64bit home premium is that ok

Thankyou

edit Presumed it wasnt the 32bit version so tried the 64bit one and got the following error
My System SpecsSystem Spec
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08 Jan 2011   #4
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

If the graphic performance is deteriorating that is not a driver problem, it is a hardware problem. Could be a loose or dirty connection with the display panel or graphic card,or a chip that is failing. Impossible to say without testing.

Unless you want to attempt to repair it yourself, then the only advice I can offer in this case is to take it back to where you bought it and have it looked at by a technician.

The correct driver for your card is here;

http://support.amd.com/us/psearch/Pa...ords=&items=20

It is possible that the manufacturer has modified these drivers, but not really likely, so it should install.

Regards....Mike Connor
My System SpecsSystem Spec
08 Jan 2011   #5
xxxdannyxxx

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by Mike Connor View Post
If the graphic performance is deteriorating that is not a driver problem, it is a hardware problem. Could be a loose or dirty connection with the display panel or graphic card,or a chip that is failing. Impossible to say without testing.

Unless you want to attempt to repair it yourself, then the only advice I can offer in this case is to take it back to where you bought it and have it looked at by a technician.

The correct driver for your card is here;

AMD Support Search

It is possible that the manufacturer has modified these drivers, but not really likely, so it should install.

Regards....Mike Connor
That link says desktop graphics is that correct mike its a notebook

Thanks
My System SpecsSystem Spec
08 Jan 2011   #6
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by xxxdannyxxx View Post
Quote   Quote: Originally Posted by Mike Connor View Post
If the graphic performance is deteriorating that is not a driver problem, it is a hardware problem. Could be a loose or dirty connection with the display panel or graphic card,or a chip that is failing. Impossible to say without testing.

Unless you want to attempt to repair it yourself, then the only advice I can offer in this case is to take it back to where you bought it and have it looked at by a technician.

The correct driver for your card is here;

AMD Support Search

It is possible that the manufacturer has modified these drivers, but not really likely, so it should install.

Regards....Mike Connor
That link says desktop graphics is that correct mike its a notebook

Thanks
Yes, that is correct, here is the relevant info;

AMD ATI Mobility Radeon HD 4570 - Notebookcheck.net Tech

<http://www.notebookcheck.net/AMD-ATI-Mobility-Radeon-HD-4570.13885.0.html>

Regards....Mike Connor
My System SpecsSystem Spec
08 Jan 2011   #7
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

The reference driver from AMD won't install with good reason, the DevID for your GPU isn't in it anywhere. The only way is to add the DevID manually or use something like this,

Mobility Modder - ATI Version, Install the Latest Drivers on your ATI laptop

no idea how well it will work (or work at all) with the latest drivers as the tool hasn't been updated in over a year.

Another thing is that from looking your laptop up it looks like it uses switchable graphics, using the Intel graphics for low power and/or normal use and the AMD graphics for more demanding use (games, etc); and your Device Manager screen shot sort of confirms it as it lists both. If you do manage to get the reference AMD driver to install that is one thing you will lose, as the driver from Acer installs both as well as the bits necessary for the switching to occur.
My System SpecsSystem Spec
08 Jan 2011   #8
xxxdannyxxx

Windows 7 Home Premium x64 SP1
 
 

Ok thanks Mike will give that one a go.Im interested in what you said about the manufacturer altering the drivers as a friend mentioned this to me before. If this is the case surely acer in this case should have updated them on their site.At present their latest driver for this notebook is oct 09.

Thankyou for your help will let you know how it goes.
My System SpecsSystem Spec
08 Jan 2011   #9
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Indeed, that is apparently correct. You do need the the manufacturer's drivers in this case, or you need to modify the ATI driver as indicated by stormy13 above.

Sorry about that. No idea how that will affect the switching. I also have no idea how you can update the original Intel drivers on that machine.

But as I wrote, I don't think you have a driver problem, I think it is a hardware fault.

Regards....Mike Connor
My System SpecsSystem Spec
08 Jan 2011   #10
xxxdannyxxx

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by stormy13 View Post
The reference driver from AMD won't install with good reason, the DevID for your GPU isn't in it anywhere. The only way is to add the DevID manually or use something like this,

Mobility Modder - ATI Version, Install the Latest Drivers on your ATI laptop

no idea how well it will work (or work at all) with the latest drivers as the tool hasn't been updated in over a year.

Another thing is that from looking your laptop up it looks like it uses switchable graphics, using the Intel graphics for low power and/or normal use and the AMD graphics for more demanding use (games, etc); and your Device Manager screen shot sort of confirms it as it lists both. If you do manage to get the reference AMD driver to install that is one thing you will lose, as the driver from Acer installs both as well as the bits necessary for the switching to occur.

Hi stormy13

Your right on the money.The laptop does have the switchable graphics on it not that i use it. So are you saying then that the drivers will have been modified by acer
to suit this and the only way to get updated is to wait for them to release an update.

Thankyou
My System SpecsSystem Spec
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