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Windows 7 - ATI Radeon 9800 Pro Problem |
06-27-2011
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#1 | | Windows 7 Home Premium 32 bit (SP1) |
ATI Radeon 9800 Pro Problem Hey All,
I'm currently running a Dell Dimension 4600 (old, I know) with Windows 7 Home x32 (SP1). I have the ATI Radeon 9800 Pro from back when I got the computer.
I've recently upgraded from XP to Windows 7.
Everything works well as far as I can tell, but when I try to run World of Warcraft, the loading cinematics stutter and finally freeze, sending me then to the loading screen, which has all sorts of flashing shapes and lines and distortions on it, before WoW crashes at the screen.
I understand that this is probably a driver problem, but Windows is telling me that I've updated to the most recent one (Microsoft Corporation - WDDM)
I've tried fiddling with the Catalyst program from the ATI website, but to no avail.
I've also tried running in XP compatibility mode, and no dice.
DO I have to update my graphics card?
Any help would be great.
Thanks
Last edited by Dre281; 06-27-2011 at 11:06 PM..
Reason: Addition
| My System Specs | | System Manufacturer/Model Number Dell Dimension 4600 OS Windows 7 Home Premium 32 bit (SP1) |
06-28-2011
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#2 | | Windows 7 Ultimate x64 SP1 |
You're going to have the find drivers for that card, and if I'm not mistaken that's an AGP card which means you're going to have to find some old ATI drivers that support AGP. The other thing you might want to do is update your DirectX files - Download Details - Microsoft Download Center - DirectX End-User Runtime | My System Specs | | System Manufacturer/Model Number Built by me OS Windows 7 Ultimate x64 SP1 CPU Intel Core i7-950 (3.06GHz) OC to 3.8GHz Motherboard Gigabyte GA-X58A-UD5 rev 1, F6 Bios Memory Corsair Dominator -TR3X6G1600C8D (6GB - 3X2GB) Graphics Card AMD Radeon HD6950 2gig (Sapphire) Sound Card X-Fi Titanium Fatality Pro Monitor(s) Displays HP ZR22w 22" LCD Monitor Screen Resolution 1920 x 1080 Keyboard Logitech Wireless Wave Mouse Logitech Performance MX PSU Antec Signature - SG-850 Case Cooler Master HAF X Cooling Noctua NH-C12P SE14 Hard Drives Primary - OCZ Vertex 2 SSD (120GB). Storage - One 1TB WD Caviar Black, One 750 WD Caviar Black. Internet Speed High Speed Cable Other Info Memory Timings - 1600MHz @ 8-8-8-20-1T @ 1.640 volts |
06-28-2011
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#3 | | Windows 7 Ultimate x64 / OS X Snow Leopard 10.6.8 |
Assuming you have the resources, the fastest thing you can do is to simply check that your video card is still working correctly. This will require you to connect it to another machine with an AGP slot OR if you can find another spare hard drive to which you can load Windows 7 32bit, and load the correct drivers + WoW. If the test hard drive shows no problems then you know the problem is with your software on your normal hard drive.
If the problem persists, then it's very likely that it's your video card and in need of a replacement, if you can find one. | My System Specs | | System Manufacturer/Model Number Sony / IBM / Apple MB Pro 2011 OS Windows 7 Ultimate x64 / OS X Snow Leopard 10.6.8 CPU i7 QM720 - AMD MV40 - i5 2.3Ghz SB Memory 8GB - 4GB - 8GB Graphics Card Nvidia 310M - ATI 3200M - Intel HD3000 Sound Card Various Monitor(s) Displays Sony 17 inch LCD - 12 inch - 13 inch Hard Drives OCZ Vertex 2 240Gb
Crucial RealSSD C330 256GB
OWC Mercury Extreme Pro 6G 240GB |
06-28-2011
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#4 | | Windows 7 Ultimate x64 SP1 |
Since he has a screen I would assume the video card is working.
As for...... 
Quote: Originally Posted by Stratos OR if you can find another spare hard drive to which you can load Windows 7 32bit, and load the correct drivers + WoW. He just needs to find the correct driver for his video card as he already has a 32-bit OS installed.
Anyway the OP can try the 10.2 drivers here..... ATI Catalyst
If that doens't work, look here..... Previous Catalyst
Let us know. | My System Specs | | System Manufacturer/Model Number Built by me OS Windows 7 Ultimate x64 SP1 CPU Intel Core i7-950 (3.06GHz) OC to 3.8GHz Motherboard Gigabyte GA-X58A-UD5 rev 1, F6 Bios Memory Corsair Dominator -TR3X6G1600C8D (6GB - 3X2GB) Graphics Card AMD Radeon HD6950 2gig (Sapphire) Sound Card X-Fi Titanium Fatality Pro Monitor(s) Displays HP ZR22w 22" LCD Monitor Screen Resolution 1920 x 1080 Keyboard Logitech Wireless Wave Mouse Logitech Performance MX PSU Antec Signature - SG-850 Case Cooler Master HAF X Cooling Noctua NH-C12P SE14 Hard Drives Primary - OCZ Vertex 2 SSD (120GB). Storage - One 1TB WD Caviar Black, One 750 WD Caviar Black. Internet Speed High Speed Cable Other Info Memory Timings - 1600MHz @ 8-8-8-20-1T @ 1.640 volts |
06-28-2011
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#5 | | |

Quote: Originally Posted by sygnus21 Since he has a screen I would assume the video card is working.
As for...... 
Quote: Originally Posted by Stratos OR if you can find another spare hard drive to which you can load Windows 7 32bit, and load the correct drivers + WoW. He just needs to find the correct driver for his video card as he already has a 32-bit OS installed.
Anyway the OP can try the 10.2 drivers here..... ATI Catalyst
If that doens't work, look here..... Previous Catalyst
Let us know.
just because he can see the desktop and all that is working doesn't mean the card is not faulty. Card could be bad and only shows the symptoms when the card is stressed. | My System Specs | | System Manufacturer/Model Number HAL-9000 OS Windows 7 Ultimate 64bit CPU Intel i7 2600K @ 4.44Ghz Motherboard Asus P8P67 Pro Rev 3.1 Memory 16GB DDR3 1333 Corsair XMS3 Graphics Card XFX HD5850 1GB EyeFinity Sound Card Logitech G35 & Sennheiser PC135 & VIA HD Monitor(s) Displays 23" HP 2310e, 23" Samsung B2230, 21.5" Viewsonic Screen Resolution 5760x1080 Keyboard Logitech G15 and G13 Mouse Logitech G700 Gaming Mouse PSU Antec True Power New 650watt Case Cooler Master HAF-932 Cooling Corsair H60 Hydro Cooler, 3x 230mm Fans, 2x120mm Fan Hard Drives 16TB of Storage
128GB & 256GB Crucial M4 SSD's, 2X 1TB WD Black, 3x 2TB WD, 3x 2TB Samsung F4, 1.5TB Seagate, WD 500GB, Internet Speed 50/10 Mbit Other Info Speakers : Alesis M1 Active Mk2 Studio Monitors , APC RS 1200 UPS, HP 4500DN Color Laser, HP P1006 mono Laser, Kodak 8500 Dye-Sub, Epson 1280 inkjet, Epson Worforce 610 MFC |
06-28-2011
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#6 | | Windows 7 Ultimate x64 SP1 |
On the other hand it doens't mean it's faulty either.
Let's see what a simple driver updated does first.
Peace | My System Specs | | System Manufacturer/Model Number Built by me OS Windows 7 Ultimate x64 SP1 CPU Intel Core i7-950 (3.06GHz) OC to 3.8GHz Motherboard Gigabyte GA-X58A-UD5 rev 1, F6 Bios Memory Corsair Dominator -TR3X6G1600C8D (6GB - 3X2GB) Graphics Card AMD Radeon HD6950 2gig (Sapphire) Sound Card X-Fi Titanium Fatality Pro Monitor(s) Displays HP ZR22w 22" LCD Monitor Screen Resolution 1920 x 1080 Keyboard Logitech Wireless Wave Mouse Logitech Performance MX PSU Antec Signature - SG-850 Case Cooler Master HAF X Cooling Noctua NH-C12P SE14 Hard Drives Primary - OCZ Vertex 2 SSD (120GB). Storage - One 1TB WD Caviar Black, One 750 WD Caviar Black. Internet Speed High Speed Cable Other Info Memory Timings - 1600MHz @ 8-8-8-20-1T @ 1.640 volts |
06-28-2011
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#7 | | Windows 7 Home Premium 32 bit (SP1) |
Thanks for the advice everyone!
I'm downloading the newest DirectX software now, and if that doesn't work, I'll keep looking for updated drivers.
Will let you know,
Thanks again | My System Specs | | System Manufacturer/Model Number Dell Dimension 4600 OS Windows 7 Home Premium 32 bit (SP1) |
06-28-2011
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#8 | | Windows 7 Ultimate x64 SP1 |
Actually you still need to update the drivers as one (DX) hasn't anything to do with the other (video card drivers).
Good luck. | My System Specs | | System Manufacturer/Model Number Built by me OS Windows 7 Ultimate x64 SP1 CPU Intel Core i7-950 (3.06GHz) OC to 3.8GHz Motherboard Gigabyte GA-X58A-UD5 rev 1, F6 Bios Memory Corsair Dominator -TR3X6G1600C8D (6GB - 3X2GB) Graphics Card AMD Radeon HD6950 2gig (Sapphire) Sound Card X-Fi Titanium Fatality Pro Monitor(s) Displays HP ZR22w 22" LCD Monitor Screen Resolution 1920 x 1080 Keyboard Logitech Wireless Wave Mouse Logitech Performance MX PSU Antec Signature - SG-850 Case Cooler Master HAF X Cooling Noctua NH-C12P SE14 Hard Drives Primary - OCZ Vertex 2 SSD (120GB). Storage - One 1TB WD Caviar Black, One 750 WD Caviar Black. Internet Speed High Speed Cable Other Info Memory Timings - 1600MHz @ 8-8-8-20-1T @ 1.640 volts |
06-28-2011
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#9 | | Windows 7 Home Premium 32 bit (SP1) |
Yeah, I figured that out after installing DirectX didn't do anything.
Anyhow, I downloaded a bunch of ATI software, including the ATI Catalyst Install Manager and individual download called:
10-02_legacy_vista32-64_wdm
I was told that the vista x32 driver would work because my old card isn't supported for Windows 7. But even when I try to update my driver, it keeps telling me that:
Windows has determined that the driver software for your device is up to date
Radeon 9800 Pro (Microsoft Corporation -WDDM)
Do I have to somehow play around with compatibility modes? And if so, can someone explain how I can do it?
I've also tried downloading and installing the latest driver I could find:
11-6_VISTA32_WIN7_32_DD
but that didn't work either. | My System Specs | | System Manufacturer/Model Number Dell Dimension 4600 OS Windows 7 Home Premium 32 bit (SP1) |
06-28-2011
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#10 | | Windows 7 Ultimate x64 SP1 |
I'm not sure what you did but you should try the drivers I linked to - the 10.2 drivers.
Also, try removing the old drivers by doing this.....
Go to Device manager, click on Display adapers, click your video card, click the Driver tab, click Uninstall, check the " Delete the driver software for this device" box and click OK.
Once you do that, the old drivers should be uninstalled. Restart the computer and cancel the driver install if it tries to install, then install the 10.2 drivers. If they don't work, try the 9.3 drivers.
Let me know. | My System Specs | | System Manufacturer/Model Number Built by me OS Windows 7 Ultimate x64 SP1 CPU Intel Core i7-950 (3.06GHz) OC to 3.8GHz Motherboard Gigabyte GA-X58A-UD5 rev 1, F6 Bios Memory Corsair Dominator -TR3X6G1600C8D (6GB - 3X2GB) Graphics Card AMD Radeon HD6950 2gig (Sapphire) Sound Card X-Fi Titanium Fatality Pro Monitor(s) Displays HP ZR22w 22" LCD Monitor Screen Resolution 1920 x 1080 Keyboard Logitech Wireless Wave Mouse Logitech Performance MX PSU Antec Signature - SG-850 Case Cooler Master HAF X Cooling Noctua NH-C12P SE14 Hard Drives Primary - OCZ Vertex 2 SSD (120GB). Storage - One 1TB WD Caviar Black, One 750 WD Caviar Black. Internet Speed High Speed Cable Other Info Memory Timings - 1600MHz @ 8-8-8-20-1T @ 1.640 volts ATI Radeon 9800 Pro Problem problems? All times are GMT -5. The time now is 07:16 AM. |  |