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Windows 7: Hardware t%l and 3D Problem HELP


15 Jul 2011   #1

Windows 7 Home Premium x64
 
 
Hardware t%l and 3D Problem HELP

Ok i ran a test on system requirements lab about a week or two ago and it all passed threw the roof then a couple of days ago i ran a test and it said that my video card didnt have Hardware t%l and 3D

I have a ATI radeon hd 5740 on a pavilion dv6 hp laptop and i know for certain mine has both and i remembered a few days ago i got a display driver update which my of caused the problem.

but i have tryed reinstalling and trying old drivers etc and nothing has worked so i was thinking mayby i uninstalled something ati that i wasnt meant to

So for past two or three days i have been downloading updates vga drivers audio graphics all sorts of stuff to try and get it to work and before you ask i no for certain this is definataly not a hardware problem.


My System SpecsSystem Spec
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15 Jul 2011   #2

Windows 7 Ultimate x64 SP1 clean install
 
 

It's hard to understand what you wrote. Maybe using some commas and dots could help.
My System SpecsSystem Spec
15 Jul 2011   #3
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Welcome to Seven Forums.
Quote:
a test on system requirements lab
I don't know what this is.
Quote:
this is definataly not a hardware problem
Have you just installed it new?

Use http://phyxion.net/item/driver-sweeper.html to uninstall your ATI drivers.
Then get the new one. Latest AMD Catalyst Video Driver for Windows 7
My System SpecsSystem Spec
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15 Jul 2011   #4

Windows 7 Home Premium x64
 
 

no ive had it for a long time and system requirements lab tests games to see if they will run on your computer
My System SpecsSystem Spec
15 Jul 2011   #5
Microsoft MVP

Win 7 Ultimate x64
 
 

Quote:
i remembered a few days ago i got a display driver update which my of caused the problem.
Through Windows Update no doubt. If you can do a System restore to before the video driver update, that should get things back to normal. If it did come through WU and a system restore fixes it, make sure to not allow WU to automatically install any driver updates or it will happen again. Also means do not install any video driver updates manually if offered either.

Also if that laptop uses switchable graphics; uses the Intel graphics for low power regular use and the AMD graphics for gaming/etc; then you cannot use the regular AMD drivers as they have not been modified to work with the switchable graphics. If it is the switchable graphics then you can only use the drivers from HP (drivers because it takes both the Intel and the AMD drivers to work properly), and not the reference drivers from AMD or Intel.
My System SpecsSystem Spec
15 Jul 2011   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by Britton30 View Post
These are links
My System SpecsSystem Spec
15 Jul 2011   #7

Windows 7 Home Premium x64
 
 

Unfortunatly i dont have a point before the update and yes it was windows update which i have now stopped.

also how do i tell if i have switchable graphics i have like high performance or save battery settings which at the moment its at high performance but im not sure if i have switchable graphics.
My System SpecsSystem Spec
15 Jul 2011   #8

Windows 7 Home Premium x64
 
 

ok Britton30 ill try that
My System SpecsSystem Spec
15 Jul 2011   #9
Microsoft MVP

Win 7 Ultimate x64
 
 

Quote:
also how do i tell if i have switchable graphics
Without knowing the full model number (HP has recycled the dv6 for a while now, and there is something like 100 variations of it), Device Manager should show both the AMD and Intel. You should also have (when things are working properly) both an AMD and Intel control panel.

This isn't your laptop based on the specs but it is close,

HP Pavilion dv6-3073ca Entertainment Notebook PC (XA667UA) specifications - HP Home & Home Office Products

and it does have the switchable graphics,

Quote:
ATI Mobility Radeon HD 5650 switchable graphics with 1024MB DDR3, up to 2714MB total graphics memory
So if yours is the same then you need to look it up at HP and get whatever they have for the latest driver for both. Might be able to get away with just downloading what they have for the AMD driver as HP and most of the other laptop manufacturers tend to include/integrate the Intel driver into the AMD install package.
My System SpecsSystem Spec
15 Jul 2011   #10
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You shouldn't stop Windows Update, but have a look at what it is recommending, and UNcheck hardware drivers. WU is usually behind on them, go to the hardware device's support page for drivers.

What do you mean by switchable graphics?

EDIT: Greg beat me to it.
My System SpecsSystem Spec
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 Hardware t%l and 3D Problem HELP




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