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Windows 7: Graphics Card not working.


22 Jul 2011   #1

windows 7 home premium 64bit
 
 
Graphics Card not working.

I bought a HP p7-1003w Desktop the other day. After finding out the "3gb" video card only had 256mb of dedicated video memory, I bought a VisionTek Radeon HD 5450 2gb graphics card. I installed it and ran the install disk and everything. It works, but doesn't fit my monitor. I am using the HDMI input. I have advanced system care 4 on my computer, and decided to use it to look at my system info, because the graphics weren't running like they should have. According to ASC4's system info tool, I have 0 bytes of video memory. How can I fix this?

------------------
System Information
------------------
Time of this report: 7/22/2011, 20:51:48
Machine name: JORDAN-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: p7-1003w
BIOS: BIOS Date: 03/22/11 14:31:33 Ver: 6.06
Processor: AMD Athlon(tm) II X4 650 Processor (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 1864MB used, 14516MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: VisionTek Radeon HD 5450
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68E1)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68E1&SUBSYS_54501545&REV_00
Display Memory: 1776 MB
Dedicated Memory: 2032 MB
Shared Memory: 3839 MB
Current Mode: 1776 x 1000 (32 bit) (59Hz)
Monitor Name: HP 2311 Series Wide LCD Monitor
Monitor Model: HP 2311
Monitor Id: HWP293A
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1077 (English)
Driver Version: 8.850.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/20/2011 02:07:48, 795648 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2BA1-11CF-C072-5A74BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68E1
SubSys ID: 0x54501545
Revision ID: 0x0000
Driver Strong Name: oem109.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_ManhattanP:8.850.0.0ci\ven_1002&dev_68e1&subsys_54501545
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled


My System SpecsSystem Spec
.

22 Jul 2011   #2
Microsoft MVP

Win 7 Ultimate x64
 
 

Niccu32, welcome to the Seven Forums.

Why HDMI and not DVI? HDMI is fine if you're sending audio as well as video, and seeing as that monitor doesn't have speakers,

Product Specifications HP 2311x 23 inch Diagonal LED Monitor - HP Customer Care (United States - English)

It also has a tendency to have scaling issues where DVI usually doesn't. There is also no difference technically between HDMI and DVI as far as video goes. Easiest solution would be to use DVI instead, or you have to start playing around scaling options and possibly custom resolutions to sort it with HDMI.

Quote:
According to ASC4's system info tool, I have 0 bytes of video memory. How can I fix this?
Other than uninstalling it, ignore it as it is reporting wrong info. You dxdiag log quite clearly shows that there is video memory,

Quote:
Card name: VisionTek Radeon HD 5450
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68E1)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68E1&SUBSYS_54501545&REV_00
Display Memory: 1776 MB
Dedicated Memory: 2032 MB
Shared Memory: 3839 MB
The bold part is the memory on the card and the number above and below it are explained here,

Video Memory Virtualization - A Brief Guide
My System SpecsSystem Spec
22 Jul 2011   #3

windows 7 home premium 64bit
 
 

It could be showing incorrect info, however, when I try to run any games it runs slower then before. I went with HDMI just to get the better picture. Would I still get the same picture with DVI? And, As I said, it shows 2032mb in dxdiag, but games are running terribly slow and ASC4 shows 0bytes. Could Me using HDMI cause that?
Incase this is important, When I installed the card, the computers factory card was integrated. I inserted the new card into the computer and hooked up the HDMI and started the computer. It said it was using the standard VGA adapter, until I inserted the disk and ran it. After that, it switched to the HDMI. The scaling is incorrect as well. Could I have messed something up installing it that way?
My System SpecsSystem Spec
.


22 Jul 2011   #4

windows 7 home premium 64bit
 
 

"There is also no difference technically between HDMI and DVI as far as video goes."
Sorry, Didn't see that part.
My System SpecsSystem Spec
22 Jul 2011   #5

windows 7 home premium 64bit
 
 

Switched to DVI. Fixed scaling, but games are still running very slow.
My System SpecsSystem Spec
23 Jul 2011   #6

windows 7 home premium 64bit
 
 

I repeated the install the correct way and still nothing. Couple of questions though. First, could it be a compatability issue with the 64bit system? And, the card needs a minimum 250watts. My power supply says max 250watts. Do I need a stronger power supply?
My System SpecsSystem Spec
23 Jul 2011   #7

windows 7 home premium 64bit
 
 

The power supply is the problem. I'll be ordering another as soon as I can.
My System SpecsSystem Spec
23 Jul 2011   #8
Microsoft MVP

Win 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Niccu32 View Post
Switched to DVI. Fixed scaling, but games are still running very slow.
What games? One thing you have to remember is that the HD 5450 is a low end, entry level card and wasn't really meant for demanding games. Is it better than onboard video? Yes to a point, but not enough that depending on what game you can run it on high settings.
My System SpecsSystem Spec
Reply

 Graphics Card not working.




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