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Windows 7: Having trouble with ATI Radeon HD 2400

05 Sep 2011   #11

Windows 7 - 64bit

Quote   Quote: Originally Posted by Britton30 View Post
Two things, is the monitor plugged in to power? One person had this problem and found he forgot to plug it in.

Download new drivers for your card: Latest AMD Catalyst Video Driver for Windows 7

Save to your desktop and use - Driver Sweeper ti uninstall your PCIe CARD drivers. Install the proper driver.
I have no clue what your motherboard is, that is appropriate to this issue.
When I try to install the drivers, it doesn't detect my card.
It says an error occurred within the installation, and it asks me to view the log.
Here's the log:
Existing packages
AMD Catalyst Install Manager
Microsoft Visual C++ 2005 SP1 Redistributable
Communication Opt-in
Packages for install
AMD Catalyst Install Manager
Final Status: Success
Version of Item: 3.0.838.0
Size: 20 Mbytes

Other detected devices

Error messages

Let me know what i'm doing wrong, or what I need to do.
rawr :P
Sorry, forgot to say: my monitor is plugged in.
information on my motherboard is as follows.
Manufacturer: Dell Inc.
Name: Base Board
Product: 0C2KJT
Version: A00
Serial Number: ..CN7360409K0601.
Removable: False
Replaceable: True
rawr :P

My System SpecsSystem Spec
07 Sep 2011   #12
Microsoft MVP

Windows 7 Ultimate X64 SP1

Hello again, did you use Driver Sweeper to fully remove all old graphics drivers before installing the newer one?
I am asking for other to have a look too. You have me stumped.
My System SpecsSystem Spec
07 Sep 2011   #13

Vista Ult64, Win7600

Hi,Raw, are you sure that your card is seated properly on to your motherboard, if not, then please check it, actuallly turn off your machine and unplug it,
hope you are careful about touching the parts inside, anti static mat or wristband might be a safe thing to use, you don't want to fry any of your parts?
then remove the card and replace it and make sure you hear it click back in, and that it is nice and firm in that position etc,
then turn all back on and see if it was that, if nothing changes well at least we got that out of the way as being one of the causes. Please let me know when you have done this.
My System SpecsSystem Spec
07 Sep 2011   #14

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

You have a desktop computer (the brand and model number would be helpful) with an Intel i3 processor. That means your "on-board" graphics is actually on the CPU. There is TTBOMK no "switch" for these graphics. As you say, these "onboard" graphics are supposed switch off when a video card is detected automatically.

A few thoughts and questions:
  1. Does this card need an auxiliary power supply connection? The ones I looked at online did not.
  2. The 2400s I looked at had one DVI and one VGA port. If you have, or can borrow, the cables - try connecting the monitor with another cable. VGA if you are currently using DVI.
  3. Try installing the card in another PCIe x16 slot. (Note: I've found some 2400 cards that are PCI - not PCI-e. Do you know which type you have? What Brand and Model # is the card? This is not the same as the graphics engine/chip)
  4. Can you borrow someone's (known working) graphics card to try in your computer?
  5. Can you try to install your card in someone else's computer?

Let us know what you know.
My System SpecsSystem Spec

 Having trouble with ATI Radeon HD 2400

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