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Windows 7: win 7 ultimate x64 can't recognize my intel hd graphic card

08 Oct 2011   #1
ivanizm

windows 7 ultimate x64
 
 
win 7 ultimate x64 can't recognize my intel hd graphic card

hello there

i bought recently an HP G62-b31ee, it had linux os pre installed but they installed win7 (after formatting the hard drive )

all drivers works fine except the graphic card

- when i opened device manager i found (standard vga graphics adaptor) under display adapters

- i searched for the drivers and found the right version from HP & Intel sites, but failed to install them (neither running the .exe way nor "have a disk" way)

- i surfed the forum looking for a solution in some similar cases but nothing worked


- here is my notebook specifications :

HP G62-b31EE Notebook PC Product Specifications - c02574963 - HP Business Support Center

i'll be so happy if i find the solution here


My System SpecsSystem Spec
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08 Oct 2011   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
08 Oct 2011   #3
ivanizm

windows 7 ultimate x64
 
 

As i said, i tried it and another one from intel website

running the exe leads to this message after extracting files (in attachments)

extracting the files and adding the driver manually from device manager ends into a (yellow marked driver) the system says it can't load the driver


Attached Images
win 7 ultimate x64 can't recognize my intel hd graphic card-untitled.png 
My System SpecsSystem Spec
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08 Oct 2011   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That is the problem with HP ... they dont provide any drivers bundled with their products . Do you know what is the motherboard of this model ? You may consult with them who have installed windows there for you , they may have some idea . If they are computer sellers , they must have various drivers for different kinds of boards and cards .
My System SpecsSystem Spec
08 Oct 2011   #5
bobkn

Windows 7 Pro X64 SP1
 
 

At the risk of being insulting, are you sure that you have an Intel model?

HP lists both Intel and AMD drivers for the G62-b31ee:

Software & Driver Downloads HP G62-b31EE Notebook PC - HP Customer Care (United States - English)

(Only one will apply.)
My System SpecsSystem Spec
09 Oct 2011   #6
ivanizm

windows 7 ultimate x64
 
 

@bobkn well, i didn't try the AMD driver before, the notebook specifications plus the data on the package says the same about the graphic driver : Intel HD graphics, but i'll give it a try
My System SpecsSystem Spec
09 Oct 2011   #7
ivanizm

windows 7 ultimate x64
 
 

that failed too ..
My System SpecsSystem Spec
09 Oct 2011   #8
pjhutch

Windows 7 Home Premium 32bit
 
 

Please run the DirectX Diagnostics Tool (dxdiag) and output it here.
Also, do you have any Service Packs installed?
My System SpecsSystem Spec
09 Oct 2011   #9
rraod

MS Windows 7 Ultimate 64-bit SP1
 
 

Try this utility Unknown Device Identifier a freely downloadable program. This will help you in identifying the graphic chips used on the motherboard. You can search on internet based on the results.

Another way is to try Microsoft Update from within Windows 7. Sometimes if lucky a suitable driver may be found.
My System SpecsSystem Spec
09 Oct 2011   #10
carwiz

Windows 7 Pro-x64
 
 

Is this the one you tried from Intel? It's 64-bit specific.

Version: 15.22.50.64.2509 (The sequence of numbers must match exactly.)

Before you load any drivers, make sure your Windows 7 is up to date.

Check to see if your BIOS version is F.47. Update it if it's not.
HP Notebook System BIOS Update (Intel Processors) HP G62-b31EE Notebook PC - HP Customer Care (United States - English)=

Then download and install the HD driver package.
http://downloadcenter.intel.com/Deta...essor&lang=eng

Edit: Thought for sure you had 32-bit. Changed to x64.
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 win 7 ultimate x64 can't recognize my intel hd graphic card




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