Not finding my graphics card and monitor after update

Coolwhip899 · 28 Dec 2011

After I reformatted windows 7 I notice that it looked funny and that my graphics card was set to standard and my monitor was set to generic pnp monitor. Ive downloaded the graphic card drivers from amd but they still dont show up.

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)

Dell Inc. Studio XPS 1645 A13
System Service Tag: 2T6BCN1 (support for this PC)
Chassis Serial Number: 2T6BCN1
Enclosure Type: Portable

1.60 gigahertz Intel Core i7 Q 720
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

Board: Dell Inc. 0VV228 A13
Serial Number: .2T6BCN1.CN4864307L0140.
Bus Clock: 133 megahertz
BIOS: Dell Inc. A13 04/01/2011

500.00 Gigabytes Usable Hard Drive Capacity
466.47 Gigabytes Hard Drive Free Space

TSSTcorp DVD+-RW TS-T633C ATA Device [Optical drive]

ST9500420ASG [Hard drive] (500.11 GB) -- drive 0, s/n 5VJ47T7D, rev 0004SDM1, SMART Status: Healthy

Standard VGA Graphics Adapter [Display adapter]
Generic PnP Monitor (15.7"vis)

AMD High Definition Audio Device
IDT High Definition Audio CODEC

ATA Channel 0 [Controller]
ATA Channel 1 [Controller]
ATA Channel 5 [Controller]
Intel(R) 5 Series/3400 Series Chipset Family 6 Port SATA AHCI Controller - 3B2F
Ricoh PCIe Memory Stick Host Controller
Ricoh PCIe SD/MMC Host Controller
Ricoh PCIe xD-Picture Card Controller

DustSailor · 28 Dec 2011

Coolwhip899, Welcome to Sevenforums!

Coolwhip899 said:

After I reformatted windows 7 I notice that it looked funny and that my graphics card was set to standard and my monitor was set to generic pnp monitor. Ive downloaded the graphic card drivers from amd but they still dont show up.

Would you like to try and start over with a clean install? This way we can be sure everything is clean. Save all data that you would like to keep before doing this.

Follow the clean install tutorial: Clean Install Windows 7. Read the warning before continuing.

If you would like to try something else, let me know and I'll see what I can do (or whoever else pops up in here).

Also, if your monitor is generic, that is fine, monitors usually don't require drivers or even need them. And, if you will, please describe to me just exactly what looks 'funny' on the monitor.

Coolwhip899 · 28 Dec 2011

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Thats how it looks, idk i jusst think it looked a lttle more crisp before.

I would like to try something else than another reformat at this time because i have already done it twice with the same result

DustSailor · 28 Dec 2011

Alright Coolwhip899, then you might consider downloading Revo uninstaller: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Use this to remove all traces of your graphics driver.

If you don't want to use Revo, use control Panel's uninstall

This is the driver you will need to install for your graphics: http://www.dell.com/support/drivers/...eId=2731092444

You have a laptop right? So the monitor is built-in? According to Dell, it doesn't look like your monitor gets a driver, other than the "generic" one windows provides it...

Coolwhip899 · 28 Dec 2011

Thank you that worked perfectly and it looks like it used to now. I do have one question thought, I downloaded a couple other drivers trying to fix this problem, will that effect my computer at all?

DustSailor · 28 Dec 2011

If they are the wrong drivers, yes, and usually negatively. If they are the right ones, then they shouldn't. But glad you got it fixed!