Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Video hardware error

24 Mar 2012   #11
writhziden

Windows 7 Home Premium 64 Bit
 
 

Same error as the last two. Is your system custom built or built by a vendor?


System Info - See Your System Specs


My System SpecsSystem Spec
.
24 Mar 2012   #12
Sonic Order

Windows 7 Home Premium 64bit
 
 

It's a Dell Studio 1558 that I purchased new from Dell themselves in 2010.
My System SpecsSystem Spec
24 Mar 2012   #13
writhziden

Windows 7 Home Premium 64 Bit
 
 

Generally, I do not recommend updating laptop display card drivers directly from the card manufacturer, but in this case, it may be a good step to at least try. I would recommend that you create a system restore point before doing so, though.

The reason I do not usually recommend it for laptops is laptop manufacturers usually supply a specialized driver for graphics cards to allow the power management schemes to function more reliably. Typically, if this is the case, the graphics card manufacturer will not allow you to install their latest driver for the device, anyway. The fact that you are being told by AMD to upgrade means that it should be okay to do so. Proceed, but as I said: proceed with caution and create a system restore point first.
My System SpecsSystem Spec
.

24 Mar 2012   #14
Sonic Order

Windows 7 Home Premium 64bit
 
 

I decided to hold off from installing the new AMD driver. My Anti-Virus software is McAfee. Would that be in conflict with the old AMD driver? I did a system scan and it found nothing wrong.
My System SpecsSystem Spec
24 Mar 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

What version of McAfee do you have installed?

Also: What anti-virus came pre-installed on the system? How did you remove it?
My System SpecsSystem Spec
24 Mar 2012   #16
Sonic Order

Windows 7 Home Premium 64bit
 
 

McAfee SecurityCenter is the Anti-Virus software that came pre-installed on the laptop. Its latest version is 11.0 and date is 30/01/2012. I never uninstalled it; it's still on the system. A year ago, McAfee SiteAdvisor was causing Internet Explorer to crash, so I disabled it and IE was fine after that until the video hardware errors started.
My System SpecsSystem Spec
24 Mar 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

I wonder if you should try re-installing McAfee. It is possible your version is corrupted and not working properly. How to uninstall or reinstall supported McAfee products using the McAfee Consumer Products Removal tool (MCPR.exe) gives good steps for re-installing McAfee. We usually try not to recommend people remove antivirus software they are paying for, so try that method first. If that does not work, uninstall it (again, with the steps in that link) and replace with either of these two:
My System SpecsSystem Spec
24 Mar 2012   #18
Sonic Order

Windows 7 Home Premium 64bit
 
 

I used the McAfee Virtual Technician and it found 3 problems in the Anti-Virus software. I have attached a log. VT was able to fix 2 of the problems, but not the third one.


Attached Files
File Type: zip MVTHealthCheck_Deviation.zip (1.8 KB, 2 views)
My System SpecsSystem Spec
24 Mar 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

Did you try re-installing? That should clean up the problems.
My System SpecsSystem Spec
24 Mar 2012   #20
Sonic Order

Windows 7 Home Premium 64bit
 
 

Thanks for the help, writhziden. I haven't re-installed McAfee Anti-Virus yet. I think the laptop is working fine at the moment, but I'll try that if a video hardware error happens again. Were you able to read the log file?
My System SpecsSystem Spec
Reply

 Video hardware error




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Video hardware error- LiveKernelEvent, error 0x80000000000000
Hi, video hardware error-LiveKernelEvent is back again. Pls see attached.. Thanks. (last occurred 2132hrs 4th June 2012)
BSOD Help and Support
video hardware error
I have never had a problem playing DVDs on my laptop, but I recently bought a copy of The Dark Knight which crashed my laptop. I returned it for another copy of the same movie, still crashed my laptop. Overall, it has crashed my laptop 5 times and never has played farther than the short scene after...
Music, Pictures & Video
Video Hardware Error
I recently upgraded from Windows Starter to Windows 7 Ultimate and am getting flashes and crashes on Internet Explorer and Windows Explorer. I get a bubble message stating, "Intel Graphics Media Accelerator Drivers for Windows Vista(R) stopped responding and has sucessfully recovered." The...
BSOD Help and Support
Video hardware error -- but independent of video card
Hello, Last Christmas, I tried to build a PC for my parents. It almost worked, except that every once in a while, the screen would freeze and the display would go all monochromatic, leaving no choice except to push the reset button. This happened with at least half a dozen different video card...
BSOD Help and Support
Video hardware error
Im running windows 7 ultimate 64bit and am having trouble with it crashing. I'm usually just browsing through files or on the internet and it will lock up requiring a hard shutdown. I checked my crash logs and it says: Source Windows Summary Video hardware error Date 2/‎19/‎2010 8:47...
BSOD Help and Support
Video hardware error
I've been using this GeForce 8800 Ultra with Windows 7 x64 since the release of Windows 7 with no problems. Had the latest (Nov 09) drivers installed. Yesterday, I get a Video Hardware Error at 10am. Then 4 errors at 9:30 pm - Video Hardware Error/Windows stopped working/Video Hardware...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:01.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App