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Windows 7: Video hardware error

24 Mar 2012   #21
writhziden

Windows 7 Home Premium 64 Bit
 
 

I was. It seems to indicate a registry problem (if you have been using a registry cleaner, this may be the result; it could also just be registry corruption that occurs from time to time) and two features that seem to not be starting as they should.


My System SpecsSystem Spec
.
26 Mar 2012   #22
Sonic Order

Windows 7 Home Premium 64bit
 
 

I think there is a problem with McAfee's Virus Scanner software. I haven't used a registry cleaner for the computer, but McAfee did crash once on 20/08/2011. I have attached another log file.

Source
McAfee Service Host
Summary
Stopped working
Date
20/08/2011 18:51
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: McSvHost.exe
Application Version: 1.5.109.0
Application Timestamp: 4b97baf1
Fault Module Name: StackHash_c3ea
Fault Module Version: 6.1.7600.16695
Fault Module Timestamp: 4cc7b325
Exception Code: c0000374
Exception Offset: 00000000000c6ab2
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153
Additional Information 1: c3ea
Additional Information 2: c3eafc53cdfb094643ea8f69e071b880
Additional Information 3: ee3d
Additional Information 4: ee3d3d1d09708b0d4e84069151e23714
Extra information about the problem
Bucket ID: 29375949


Attached Files
File Type: zip MVTHealthCheck_Deviation.zip (1.6 KB, 2 views)
My System SpecsSystem Spec
26 Mar 2012   #23
writhziden

Windows 7 Home Premium 64 Bit
 
 

Have you had a chance to follow the instructions in the link I gave to uninstall and re-install McAfee?
My System SpecsSystem Spec
.

26 Mar 2012   #24
Sonic Order

Windows 7 Home Premium 64bit
 
 

I un-installed and re-installed McAfee months ago, but it didn't make any difference. I might have un-installed it wrongly. The laptop seems to be working fine at the moment, though. The Virtual Technician must have fixed the problem that was causing the video hardware errors.
My System SpecsSystem Spec
26 Mar 2012   #25
writhziden

Windows 7 Home Premium 64 Bit
 
 

That is good news. Let us know how things go over the next few days.
My System SpecsSystem Spec
26 Mar 2012   #26
Sonic Order

Windows 7 Home Premium 64bit
 
 

I got a video hardware error nearly an hour ago. I don't know if McAfee is at fault, as I used Virtual Technician a few minutes ago and it told me that no problems were found this time. I have attached another log file. I don't have any webcam software installed at the moment, but a driver for the laptop's webcam is installed. Could that be affecting the computer?


Attached Files
File Type: zip MVTHealthCheck_Deviation.zip (1.4 KB, 1 views)
My System SpecsSystem Spec
26 Mar 2012   #27
writhziden

Windows 7 Home Premium 64 Bit
 
 

Everything looks clean. Maybe we should rule out all applications and services as a possibility to start: Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
30 Mar 2012   #28
Sonic Order

Windows 7 Home Premium 64bit
 
 

I'll try that later. The video hardware errors seem to happen when I'm browsing the Internet on websites such as YouTube, GameFAQs and pojo.com. Also, when I go to Sonic the Comic Online, the website says that it works better with Internet Explorer 7 and up, and it recommends that I upgrade to a newer web browser. However, I already upgraded to IE 9 recently.
My System SpecsSystem Spec
30 Mar 2012   #29
writhziden

Windows 7 Home Premium 64 Bit
 
 

Have you tried uninstalling and re-installing Internet Explorer 9? How do I install or uninstall Internet Explorer 9?
My System SpecsSystem Spec
31 Mar 2012   #30
Sonic Order

Windows 7 Home Premium 64bit
 
 

Thanks for the help, writhziden. I haven't tried un-installing and re-installing Internet Explorer 9, but I'll try that later. IE might be the cause of the video hardware errors based on information from the action centre.
My System SpecsSystem Spec
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 Video hardware error




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